toronto, on field service technician multifunction printers Jobs – 3 Openings This Week

Field Service Technician - Multifunction Printers
Ricoh Canada —Toronto, ON
- $43,000–$45,000 a year
- Overtime
- Customer service
- Travel
- In-person
- Wellness program
- Dental care
Quick apply
Field Service Technician - Multifunction Printers
Ricoh Canada —Etobicoke, ON
- $42,000–$48,000 a year
- Overtime
- Customer service
- Travel
- In-person
- Dental care
- Paid time off
Quick apply
Field Service Technician
Ricoh —Etobicoke, ON
- Overtime
- Customer service
- Travel
- Mechanical knowledge
5d

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Field Service Technician - Multifunction Printers
Ricoh Canada —Toronto, ON
Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while…
$43,000–$45,000 a year
Quick apply
Field Service Technician - Multifunction Printers
Ricoh Canada —Etobicoke, ON
Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while…
$42,000–$48,000 a year
Quick apply

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Field Service Technician - Multifunction Printers

Ricoh Canada
Toronto, ON

Quick apply

Job details

Permanent | Full-time

Benefits

Extended health care
Wellness program
RRSP match
Company car
Dental care
Paid time off
Employee assistance program
Vision care

Skills

Customer service
Post-secondary education
CompTIA Network+
Hand tools
Mechanical knowledge
CompTIA A+
Driving Licence
Time management

Full job description

Field Specialist, Technology Services/ Field Service Technician

The Field Specialist, Technology Services/ Field Service Technician services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role.

Responsibilities:

Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, repair, installation, removal and retrofits of a core set of highly complex multi-functional devices
Enabling multi-functional devices to print and scan per customer requirements
Demonstrates required digital competencies associated with assigned products and level assignment
Manages territory, inventory and customer relationships
May provide 2nd level technical support to other technicians
Achieves expected productivity levels associated with assigned workload and level of experience
Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads
Completes technical training on new equipment as assigned
Other duties as assigned by manager
May conduct technical seminars and on-the-job training for new and experienced technicians as required
Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations
Effectively executes all required territory management and call handling procedures
Works closely with sales partners to maximize equipment leads and upgrade opportunities
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans
Completes all required administrative tasks in an accurate and timely manner
Effectively handles the most difficult customer situations
Acts as a communication link on unresolved technical problems/issues
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
Maintains productive, professional relationship with all customer and company personnel

Qualifications:

Post-Secondary Education in the area of technical specialization
Minimum of 3 years related experience, including a minimum of 2 years as a Technology Service Consultant I/ Service Technician
Preferably 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level. (Comptia Net+ or Comptia A+ preferred)

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Requires solid knowledge of assigned equipment
Skilled methodical approach to resolving problems
Strong interpersonal and verbal communications skills
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a walking territory within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

#IND1

Job Types: Full-time, Permanent

Pay: $43,000.00-$45,000.00 per year

Benefits:

Company car
Dental care
Employee assistance program
Extended health care
Paid time off
RRSP match
Vision care
Wellness program

Licence/Certification:

Driving Licence (required)

Location:

Toronto, ON (required)

Work Location: In person

Quick apply

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Field Service Technician - Multifunction Printers

Field Service Technician - Multifunction Printers

Field Service Technician

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