SUMMARY OVERVIEW
The Cleaning Dispatcher is responsible for coordinating and dispatching cleaning personnel to aircraft cleaning assignments. This role involves efficiently scheduling and prioritizing cleaning tasks, ensuring compliance with aviation cleanliness and safety standards, and communicating with cleaning staff and airline representatives. You will play an important role in managing cleaning operations to meet tight turnaround times between flights and maintain a high level of cleanliness within aircraft cabins. Additionally, you may assist in resolving operational challenges and provide support to cleaning teams to ensure a smooth and efficient cleaning process.
RESPONSIBILITIES
- Coordinate and dispatch cleaning crews to various locations within the airport
- Manage and monitor the cleaning schedule, ensuring timely completion of tasks
- Communicate effectively with cleaning teams to relay instructions and updates
- Respond to cleaning requests and emergencies from airport staff
- Keep track of crew locations and progress using relevant software systems
- Prioritize cleaning tasks based on urgency and importance
- Ensure all cleaning operations adhere to airport safety and security regulations
- Collaborate with other airport departments for coordinated cleaning efforts
- Maintain a log of cleaning activities and incidents for record-keeping
- Provide support and information to cleaning staff regarding airport layout and restricted areas
- Troubleshoot and resolve issues related to cleaning schedules and crew deployments
- Monitor and report on supply usage, recommending reorder when necessary
- Assist in training new dispatch staff on procedures and systems
- Prepare daily and weekly reports on cleaning operations for management review
- Contribute to the continuous improvement of cleaning services and dispatch procedures
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
QUALIFICATIONS
- 18 years of age or older
- Must be legally authorized to work in Canada
- Communicate effectively in English (reading, writing, speaking)
- 2 years of customer service experience
- 1 year of cleaning experience
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
- Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
- Ability to lift up to 70 pounds
- Prolonged standing and walking in an indoor/outdoor environment as applicable
- May need to reach with arms and grasp with hands
- May need to push, pull
- May need to crawl and crouch, at times, in confined tight spaces
- May need to bend, stretch, squat, kneel
- May need to climb and work at elevated heights
- Exposure to moderate and at times high noise levels
- Exposure to Biohazards and/or Chemicals
- Exposure to outdoor elements
- Be able to hear and respond to the spoken voice and to audible alarms
- Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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