Jones Healthcare Group – Where Innovation Meets Purpose!
Why this Role Matters
Quality is more than compliance. It is the foundation of trust between our business, our customers, and the end users who rely on the products we package every day.
As our Quality Assurance Manager, you will own and lead the quality function within our Packaging Services business unit, ensuring our products consistently meet regulatory, customer, and internal quality standards. Equally important, you will foster a culture where quality is everyone's responsibility – not through enforcement alone, but through collaboration, coaching, and leadership.
This role is ideal for a leader who understands that strong quality systems and strong relationships go hand in hand. You know when to stand firm to protect compliance, customers, and the business, and you know how to engage people in a way that builds trust, accountability, and continuous improvement.
You will be more than the leader of the Quality function – you will be a key business partner across the facility. Working closely with Production, Maintenance, Warehouse Operations, and Plant Leadership, you will help create practical, sustainable solutions that protect compliance, support operational performance, and strengthen our culture of quality.
What You Will Be Accountable For
Leading the Quality Assurance Function
- Provide leadership and oversight for all Quality Assurance activities across the facility.
- Ensure products consistently meet customer specifications, regulatory requirements, and cGMP standards.
- Maintain and continuously improve quality systems, procedures, and controls to support operational excellence and compliance.
- Lead and champion a culture of quality across the facility, ensuring quality considerations are embedded in everyday decision-making.
Developing and Leading People
- Lead, coach, mentor, and develop a team of Quality Assurance professionals.
- Create an environment where team members feel supported, challenged, and empowered to grow.
- Foster accountability while maintaining an approachable and collaborative leadership style.
- Build strong working relationships across all departments and encourage partnership in solving quality challenges.
Driving Compliance and Risk Management
- Ensure compliance with Health Canada, FDA, customer, and internal quality requirements.
- Oversee Quality Management System processes including Change Control, Deviations, Complaints, CAPA, SOPs, Training, Batch Review and Release, and Annual Product Reviews.
- Lead investigations into quality events and deviations, ensuring thorough root cause analysis and effective corrective and preventive actions.
- Support and lead internal, customer, and regulatory audits and inspections.
Supporting Operational Excellence
- Partner closely with Operations, Production, Maintenance, and Plant Leadership to ensure quality systems support business objectives and manufacturing performance.
- Use data, trends, and risk-based decision-making to identify opportunities for improvement.
- Drive continuous improvement initiatives that strengthen both compliance and operational effectiveness.
- Monitor and report on key quality metrics, trends, and system performance.
Protecting Our Customers and Business
- Make sound, balanced decisions that prioritize patient safety, product quality, regulatory compliance, and customer expectations.
- Maintain site registrations and licenses, including Drug Establishment Licence, Natural Health Product, FDA Drug, and FDA Food Facility requirements.
- Serve as a trusted advisor and resource on quality-related matters throughout the facility.
What You Will Bring
Technical Expertise
- Bachelor's degree in Science or a related discipline.
- Minimum 5 years of progressive Quality Assurance experience within a pharmaceutical, cGMP, or highly regulated manufacturing environment.
- Previous leadership or people management experience with demonstrated success developing teams.
- Strong working knowledge of Health Canada GMP requirements, FDA regulations, and pharmaceutical quality systems.
- Experience leading investigations, conducting root cause analysis, and implementing effective CAPAs.
- Proven ability to manage change, improve processes, and make risk-based quality decisions.
Leadership & Interpersonal Strengths
- A people-first leadership approach combined with strong technical credibility.
- The ability to build trust, influence others, and foster collaboration across all levels of the organization.
- Confidence to make difficult decisions and uphold quality standards, even when challenged.
- Strong coaching, mentoring, and team development capabilities.
- Excellent communication skills with the ability to translate complex quality requirements into practical actions.
- A balanced mindset that recognizes quality is achieved through both robust systems and engaged people.
What Success Looks Like
- A highly engaged and accountable Quality Assurance team.
- Strong partnerships between Quality, Production, Maintenance, Plant Leadership, and other internal and external stakeholders.
- Consistent regulatory compliance and audit readiness.
- Effective, practical quality systems that support both compliance and operational performance.
- A culture where quality is understood, embraced, and owned throughout the facility.
Why Join Jones Healthcare Group
At Jones, you’ll be part of a team that’s shaping the future of healthcare packaging with purpose and care. We take pride in fostering an environment where everyone feels valued, supported, and empowered to do their best work.
You’ll find opportunities to grow your career, contribute to meaningful projects, and be part of a company that’s been trusted by brands and healthcare providers for over a century.
Learn more about us here: www.joneshealthcaregroup.com
Total Rewards
We’re offering a competitive compensation in the range of $90,000 to $115,000 per year. Pay will be determined based on factors including job-related knowledge, skills, and experience.
Some additional benefits we have offer are:
- A values-led culture: From the Inside Out: Ingenuity, Nimble, Supportive, Inclusive, Driven, Empathetic
- RRSP program – match up to 5% of your earnings
- Comprehensive benefits program
- Healthcare spending account
- Vacation and floater days
- Special local discounts
- Employee and family assistance program
- Referral bonuses
- Education reimbursement program
- Colleague appreciation events
- and more!
This posting is for an existing opportunity within our Quality Assurance team.
Apply today and make a real difference with our team!
Jones Healthcare Group may use artificial intelligence tools to assist in the screening, assessment, or selection of candidates for this position. If you have questions about this process, please contact our HR department.
While we thank all candidates for their interest, only those selected for an interview will be contacted. All candidates interviewed for this position will be notified of the hiring decision within 45 days of their last interview.
By applying for this role, you consent to your personal data being shared with our clients and partners involved in the recruitment process.
As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.
For all feedback on equity and accommodation needs, please also contact the Human Resources department.
