Millcroft Inn & Spa is currently seeking a Part-Time Night Auditor/Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.
Job Title: Night Auditor/Guest Service Agent
Location: 55 John Street, Alton, ON, L7K 0C4
Property: Millcroft Inn & Spa
This posting is for an existing within Lais Hotel Properties Limited.
Position Summary: To balance daily revenue and cash receipts and reconcile numerous reports on daily business transactions for the Millcroft Inn and Spa.
Duties and Responsibilities:
Primary Responsibilities :
- Front desk duties include check in/check out procedures
- Responsible for reports & photocopies
- Performing accounting procedures
- Balancing all departments in Food and Beverage
- Answering phones in a professional manner
- Working with IVY, Maestro & Infogenesis systems
- Taking reservations inquiries on an occasional basis and checking availability
- Taking messages and forwarding to the appropriate departments
- Dealing with Guests in a professional service-oriented manner
- Responding to Guest complaints
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Actively seeking ways to meet Guests’ product or service needs
- Carry out scheduled weekly cleaning tasks to maintain presentation standards
Follow and accurately complete departmental checklists
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Secondary Responsibilities :
- Able to deal with minor disputes and noise complaints in a calm and professional manner
- Performing minor maintenance when required
- Responsible for evening Guest requests
All other duties as assigned
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Health and Safety Responsibilities:
- Carries out all duties in accordance with the Ontario Occupational Health and Safety Act. The Act is posted at each Team Member bulletin board and outlines the rights and responsibilities of both Management and Team Members
- Proactive on personal health and safety by properly using or wearing all protective equipment required for your position, maintaining an ergonomically correct workstation, and using proper lifting techniques (lift with knees)
- Chair is adjusted so that feet rest comfortably on the floor
- Keyboard and mouse must be adjusted at elbow level
- Computer monitor should be at eye level, directly in front of you and within arm’s reach
- Reports the absence of or defect in any equipment or protective device, which may endanger yourself or another Team Member as well as reporting all hazards to your Supervisor/Manager
- Reports to Management and seeks treatment immediately for all accidents and/or injuries, no matter how slight they may seem
- Must report all back strains, and other common illnesses or injuries that result from the duties of this position
- Properly operates any equipment, machine, device or work-related item, or work in a way that will not endanger yourself or other Team Members. Works with equipment at a safe speed with the proper protective equipment being used
- Ensures that photocopier, fax machines and printers are stationed and supported and are used in a safe manner
- When driving for company purposes, abides by all Ministry of Transportation driving rules to provide safety to themselves, clients and others on the road
- Not engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. Do not endanger yourself by not asking for help when needed
- Do not carry more than you are physically able to do
Complies with all company policies, procedures and safety guidelines as outlined in orientation and from your Manager/Supervisor
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Technical/Managerial/Administrative Requirements:
- Valid computer knowledge
- Accounting experience
Professional phone etiquette
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Professional Requirements:
- Basic accounting skills
- Mathematical skills
- Numerical aptitude
- Front desk experience is considered an asset
- Second language an asset
Previous up-selling and/or sales experience is considered an asset
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Personal Attributes:
- Flexible and co-operative team player
- Dependable
- Ability to work with minimal supervision, self-motivated
- Excellent communication ability
- Confidence in selling and up-selling products and services
- Positive sales-oriented personality
- Desire to meet goals
Ethical and honest
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Physical Requirements:
- Ability to work steady nights
- Close quarter environment
Patience in dealing with guests and balancing multiple demands
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Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
