PRE-OPENING LEADERSHIP OPPORTUNITY
Housekeeping Manager
Le Méridien Toronto Pinnacle Hotel | Toronto, Ontario
Employment Type: Full-time
Savour Life’s Journey with a Career at Le Méridien Toronto Pinnacle Hotel
Le Méridien Toronto Pinnacle Hotel is seeking an experienced, highly organized and hands-on Housekeeping Manager to join our pre-opening leadership team.
Located in downtown Toronto, our new 223-room hotel will deliver a distinctive guest experience inspired by Le Méridien’s European heritage and contemporary style. The hotel will feature multiple restaurants, a spa, and approximately 12,000 sq. ft. of meeting and event space. This is an exciting opportunity to build a housekeeping department from the ground up, recruit and develop a strong team, and establish the standards required for a successful hotel opening.
Position Overview
Reporting to the Director of Operations, the Housekeeping Manager is responsible for leading all housekeeping and laundry operations and ensuring guestrooms, public areas and back-of-house spaces consistently meet the hotel’s cleanliness, presentation and brand standards.
During the pre-opening phase, the Housekeeping Manager will lead recruitment, training, departmental setup, operating-procedure development, inventory planning, room inspections and opening-readiness activities. Following the opening, the manager will oversee daily operations, team performance, productivity and guest satisfaction.
Key Responsibilities
- Recruit, train, schedule, coach and lead the housekeeping and laundry teams.
- Develop departmental policies, procedures, checklists and quality-control standards.
- Coordinate the setup and opening readiness of guestrooms, public areas, housekeeping closets, offices and laundry facilities.
- Conduct regular inspections of guestrooms, corridors, public areas and back-of-house spaces.
- Ensure compliance with Le Méridien and Marriott brand standards.
- Manage linen, uniforms, guest supplies, cleaning products and housekeeping equipment.
- Establish and maintain appropriate inventory and par levels while controlling costs and minimizing waste.
- Prepare staff schedules based on occupancy, business levels, events and operational requirements.
- Monitor labour productivity, departmental expenses, purchasing and operating budgets.
- Work closely with Front Office and Engineering to manage room status, resolve discrepancies and address maintenance concerns.
- Coordinate housekeeping requirements for the hotel’s restaurants, spa, meeting rooms and event spaces.
- Ensure lost-and-found procedures are consistently followed and properly documented.
- Maintain workplace health, safety, sanitation and WHMIS standards.
- Respond to guest concerns promptly, professionally and with a focus on service recovery.
- Promote accountability, engagement, teamwork and a positive workplace culture.
- Participate in management meetings and support hotel-wide pre-opening and operational initiatives.
Qualifications and Experience
- Minimum of five years of progressive housekeeping leadership experience in a full-service or upscale hotel.
- A diploma or degree in Hospitality Management, Hotel Management, or a related field is considered an asset.
- Pre-opening or hotel-opening experience is considered a strong asset.
- Experience with Marriott or another major international hotel brand is preferred.
- Strong knowledge of housekeeping operations, room-inspection standards, laundry procedures and inventory management.
- Proven ability to recruit, train, motivate and manage a diverse team.
- Strong organizational, communication, leadership and problem-solving skills.
- Ability to manage competing priorities and remain effective in a fast-paced environment.
- Working knowledge of budgeting, scheduling, labour management and productivity reporting.
- Flexible availability, including mornings, evenings, weekends and holidays, based on operational requirements.
What We Offer
- The opportunity to join the leadership team of a new hotel in downtown Toronto.
- A key role in shaping the housekeeping culture, standards and operating procedures from the beginning.
- Competitive compensation and benefits.
- Professional development and career-growth opportunities.
- Marriott hotel travel benefits, subject to eligibility and company policy.
- A collaborative, inclusive and guest-focused work environment.
Le Méridien Toronto Pinnacle Hotel is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation will be provided upon request throughout the recruitment and selection process.
We are an equal opportunity employer and welcome applications from all qualified candidates legally entitled to work in Canada.
Position Status: This posting is for a current job opening.
Pay: $75,000.00-$95,000.00 per year
Work Location: In person
