Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies that strives to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.
Join Residence Inn Toronto Downtown Entertainment District, part of the globally recognized Marriott family, and grow your career in hospitality. Located in the heart of Toronto’s vibrant Entertainment District, our 256-suite hotel offers spacious accommodations with full kitchens and is steps away from iconic attractions like the CN Tower, Rogers Centre, and Ripley’s Aquarium.
We are committed to investing in our team members through competitive perks, comprehensive benefits, ongoing training, and clear career growth opportunities within Marriott’s global network. If you’re passionate about hospitality, take pride in delivering exceptional guest experiences, and want to grow your career with a company that values people first, this is your opportunity to shine.
At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.
Come build your future with us and be part of a dynamic, welcoming team in one of Toronto’s most exciting neighbourhoods.
What we offer
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Employee Social Events
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Hotel Discounts at any Marriott property
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Training and Development
Job overview
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Duties and Responsibilities
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Welcomes guests in a friendly, prompt, and professional manner.
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Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
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Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
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Issue, control, and release guest safe deposit boxes.
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Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
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May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
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Promote teamwork and quality service through daily communications and coordination with other departments.
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Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
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In carrying out your duties you will follow all Company and Brand Standards.
QUALIFICATIONS AND REQUIREMENTS
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High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
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Must speak fluent English. Other languages preferred.
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This job requires the ability to perform the following:
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Frequently standing up behind the desk and front office area
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Remain stationary for extended periods.
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Carrying or lifting items weighing up to 50 pounds
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Handling objects, products, and computer equipment
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Use a keyboard to operate various property management and reservations systems, etc.
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Other:
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Communication skills are utilized a significant amount of time when interacting with guests and employees.
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Reading and writing abilities are utilized often.
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Basic math skills are used frequently.
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Problem-solving, reasoning, motivating, and training abilities are often used.
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May be required to work nights, weekends, and/or holidays.
Work Area: Front Office
