The Brand
Since the first Estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal, it encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.
With its elegant design, commitment to ingredient quality and guest experience, Milos is more than a restaurant, it is a global hospitality brand combining food, service, culture, and environment.
Position Summary
The Floor Manager will oversee daily operations of the dining room, ensuring exceptional service, coordinating staff, and managing guest relations. This role requires strong leadership, attention to detail, and the ability to maintain a polished and professional atmosphere in a high-end dining environment.
Role Responsibilities
Under the supervision of the General Manager, the duties and responsibilities of the Floor Manager include, but are not limited to the following:
- Oversee the setup, service, and breakdown of the dining area.
- Ensure all areas are clean, well-organized, and ready for service. Follow the established opening and closing duties and documents as applicable.
- Monitor dining room ambiance, including lighting, music, and temperature.
- Greet and engage with guests, ensuring a personalized and memorable experience.
- Handle reservations, seating arrangements, and special requests.
- Address and resolve guest complaints or concerns promptly and professionally. Be sure to follow up with the rest of the management team to find a resolution and avoid future issues.
- Oversee and provide managerial support service teams, including hosts, bartenders, runners etc.
- Train new employees on service standards, menu knowledge, and restaurant policies according to expectations.
- Conduct pre-shift meetings to communicate daily specials, VIPs, and service expectations.
- Ensure adherence to Milos ethos, philosophy and service standards, including timing, presentation, and etiquette.
- Monitor table turnover and ensure efficient coordination between kitchen and dining room.
- Assist in serving and clearing tables as needed, especially during peak times.
- Monitor and maintain inventory of front-of-house supplies, including linens, tableware, office supplies, menus and more.
- Assist in monthly inventory as needed.
- Assist in managing cash handling procedures and daily sales reports, reconciliations, cash outs etc.
- Manage labor throughout the shift. Review and adjust timecards at the end of each night for accuracy.
- Monitor and control bar program for accurate recipe compliance, cash handling and service.
- Ensure adherence to all health and safety regulations, including food safety and sanitation standards.
- Conduct regular inspections of FOH and BOH areas to ensure safety and proper maintenance.
- Assist in planning and executing private events and special functions.
- Coordinate with event planners and clients to ensure all details are executed flawlessly.
- Maintain a professional relationship with guests and coworkers.
- Resolve staff issues / concerns, ensuring follow up and communication to General Manager and/or Human Resources as needed.
- Ensure that all health and safety policies as well as local legal requirements are adhered to.
- Any other tasks as assigned by immediate supervisor.
Knowledge, Experience and Skills
- Minimum two (2) years of experience in a management role within a high-end or fine dining restaurant.
- Ability to work a flexible schedule including days, nights, weekends, and holidays. Overtime will be required based on business needs and will be provided in accordance with applicable minimum provincial legislation.
- Proven track record of delivering exceptional guest service.
- Bachelor’s degree in hospitality management or related field preferred.
- Strong leadership and interpersonal skills.
- Excellent communication and organizational abilities.
- Proficiency in restaurant management software and POS systems (Maître'D, OpenTable).
- Impeccable presentation and professional demeanor.
- Ability to remain calm and composed under pressure.
- Keen attention to detail and passion for service excellence.
- Professional demeanor, polished appearance with the ability to exceed guest's expectations.
- Ability to work in a dynamic environment
- Ability to work both independently and in a team environment
- Strong work ethic and customer-focused approach.
- Must be passionate, entrepreneurial, and dedicated to success.
Physical Requirements
- Ability to perform essential job functions consistently, safely, and successfully.
- Must be able to lift and carry up to 20lbs. at times.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property.
- Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Climbing steps regularly.
- Prolonged periods standing or sitting at a desk and working on a computer.
What We Offer
- The base pay range for this position is between $60,000 - 70,000 per annum, commensurate with experience.
- Weekly tip out.
- Competitive group insurance package.
- A friendly and collaborative work environment.
Kindly forward your resume and with cover letter via email to [email protected]
Estiatorio Milos is an Equal Opportunity Employer. Estiatorio Milos welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
For more information, check us out online at www.estiatoriomilos.com
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Vision care
Work Location: In person
