Who we are?
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
Euro Architectural Components is looking for an experienced Customer service Agent - Industrial to join our team at our warehouse service counter and showroom counter. Euro Architectural Component, is the largest railing and fencing component supplier in Canada and a specialized division of Richelieu Hardware located in Woodbridge, Ontario.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
More specifically, the main responsibilities of the position are to:
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Receive calls, emails and walk-in orders and requests from customers
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Receive and enter customer orders; coordinate based on product availability
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Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
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Confirm delivery site address and any additional transport or delivery information
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Organize and process customer payments
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Track and handle order and delivery issues to resolve them or escalate according to company policy
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Assist customers, when they come to pick up their orders
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Prepare the documentation required for processing customer orders
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As product knowledge increases, communicate with customers by phone and email to promote our products
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Receive and process product returns and credits as necessary
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Perform daily administrative tasks, including filing and answering phone calls when needed
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Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary
Requirements :
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Must be fluent and well-spoken in the English language; French is an asset
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Experience working in a B2B environment in a customer service or sales role
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Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts
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Must be eligible to work in Canada
The ideal candidate is a person who demonstrates…
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A positive customer focused attitude
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Strong communication and interpersonal skills
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High attention to detail, organization, and follow‑through
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Ability to work in a fast‑paced, multi‑tasking environment
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Professionalism, dependability, and the ability to work with minimal supervision
What we offer
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A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
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A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
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Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
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Competitive compensation: We offer competitive base compensation based on the market.
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Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
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Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
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Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
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Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your
We thank all candidates for their interest; however, we will only communicate with candidates selected for the pre-selection process.
