Title: Program Supervisor
Position Type: Full-Time, (6 Month Contract)
Hours: 35 hours per week (consisting mainly of overnight shifts; however, days, evenings, and weekends may be required on a rotating basis to meet the operational needs of our 24/7 Drop-In program)
Location: 962 Bloor St West
Supervisor: Program Manager
Sistering is a multi-service agency which offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, social isolation, mental health and trauma histories.
Our Vision
Sistering envisions a world where all women and trans people, in all our diversity, are valued; a world where we are safe and supported, treated with dignity, and given the respect we deserve. When opportunities are just and equitable, we can live life on our own terms.
Our Mission
Our goal is to create a safe, non-judgmental space for women and trans people who are socially isolated, poor, homeless or precariously housed. Guided by principles of Anti-Oppression and Anti-Racism, Sistering works to change the social conditions that endanger women and trans
Sistering’s programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach and Spun Studio social enterprise, and individual and systemic advocacy.
How We Do It
Sistering operates on a trauma-informed and relationship-based model and our harm reduction philosophy is a core element of all the work we do: we are here to respond to participants’ needs, where they are at, in the moment, to support participants to learn how to reduce harm and/or increase safety. In addition, we recognize that their lives have meaning and value.
POSITION SUMMARY:
The Program Supervisor will be responsible for overseeing and supporting the day-to-day functions of the 24/7 drop-in. The Program Supervisor will provide support and coordination to a team comprised of community support workers, peer harm reduction workers and other partner service provides which ensure the effective delivery of service from a client-centered, trauma informed, harm reduction, anti-oppressive perspective.
In addition to the Program Supervisor’s responsibilities, this position will provide front-line service provision. This work includes a mix of meeting practical needs and supports and counselling services. The Program Supervisor will collaborate with the Director of Programs and Services and the Program Manager to build a strong and responsive network of external service providers who support the programming externally and internally at Sistering. The primary location of the work will be in the drop-in space. The successful candidate will bring a commitment to advocacy and social justice issues.
RESPONSIBILITIES:
Supervision:
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Develop strong collaboration with Director, Manager, Coordinators, Harm Reduction Coordinator, Community Support Workers and Food Access Program Supervisor
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Develops strong collaborative relationships within and among day/evening/overnight teams/shifts, harm reduction, kitchen, clinic, data governance, and office management
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Oversee data collection and recording, and ensure that day to day information is adequately recorded and communicated, facilitate daily log, meetings notes, and ensure appropriate follow up is implemented
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Coordinates the schedule, communications, and data collection for Drop-In workers and peer workers
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Supports appropriate crisis intervention, informal counseling, information and referral and facilitates shift and team discussions as needed
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Provide debrief and skill building opportunities after critical incident with Drop-in shift/team
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Provide/organize practical support to women which may involve assisting with meal preparation, donations and facilitating the use of shower and laundry facilities
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Support management in the supervision of peers, volunteers, and placement students
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Ensure the recruitment and training of all new staff in consultation with the Director
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Provide coordination of team development needs and opportunities/initiatives
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Develop systems and ensure that Drop-in space is well maintained and organized
Administration:
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Collaborate with Director and Manager in the development of operational policy, guidelines and tools for the effective operations of the drop-in
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Schedule relief staff as necessary
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Ensure the purchase and maintenance of program equipment and supplies
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Support the Director and Manager in the development and monitoring of the drop-in budget
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Manage the petty cash for the team/shift
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Ensure log, service restrictions and other tools are developed and maintained to ensure smooth communication across shifts
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Develop tools and support communication across shifts/teams and between programs
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Ensure the maintenance of program statistics and assist in the development and implementation of appropriate program evaluation tools that are consistently kept across the shifts
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In conjunction with the Director, Manager, and other Program Supervisors, monitor and ensure the continued development of program policy and procedures
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Participate in staff meetings and agency committees
Advocacy and Community Building:
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In partnership with service users, Director, Manager, Supervisors and staff, a strategic advocacy plan for Sistering participants
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Develop and engage in advocacy in order to address systemic issues of homelessness and poverty. Develop advocacy initiatives that best address participants’ needs and partner with the other staff
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In partnership with other staff, build internal capacity by supporting staff to develop a critical analysis of social conditions and engage in advocacy accordingly
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In Partnership with Director, Manager, and Supervisors, develop and maintain strong working relationships with other internal services and programs of Sistering
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In Partnership with Director, Manager, Coordinators and Supervisors, keep up to date on services and resources available as well as develop and maintain strong working relationships with community stakeholders
Other Duties as Assigned
QUALIFICATIONS:
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Bachelor’s Degree in Social Services, Human Services, Social Work, and relevant experience
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Experience working in services for individuals with complex needs (e.g., homelessness, addiction, mental health, trauma)
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Strong commitment to harm reduction, trauma-informed, and anti-oppressive practices
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Excellent interpersonal, communication, and team collaboration skills
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Ability to work independently and in a fast-paced environment
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Experience in crisis intervention, de-escalation, and conflict resolution
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Proficiency with standard office tools (e.g., Microsoft Office)
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Knowledge of community resources and client support networks
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Experience with client documentation, data collection, and basic admin tasks
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Experience working in a Drop-In or 24/7 service setting
COMPENSATION:
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$57,000 - $62,000 annually (pro rated)
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Non-unionized Role
WORK LOCATION AND HOURS:
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In-person at 962 Bloor St. W
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35 hours per week
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Required to work some nights and weekends on a rotating schedule
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Required to participate in an on-call schedule
WORKING CONDITIONS:
This position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in the proximity of animals.
Sistering is an Equal Opportunity Employer; we welcome and encourage applications from black, racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities.
This role is an open vacancy, and we encourage all qualified candidates to apply. Applicants will be informed of the outcome following an interview as per Ontario employment regulations. Those who require special accommodation through the interview process will be provided with the appropriate support.
