Full job description
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Transcription Services, Court Services (Canada) team, plays a pivotal role in managing all aspects of preparing transcripts for the Provincial, Supreme, and Court of Appeal sectors.
What you'll get to do
- Accepting and coordinating transcription orders as needed
- Review orders for order accuracy and request clarifications if needed
- Data entry of orders received
- Receive and send emails to various sectors such as legal, government and private
- Providing clients with estimates for transcription orders as needed
- Receiving, downloading, and reviewing audio, paperwork, and other files
- Assigning work to transcriptionists and ensuring that transcriptionists have access to audio, paperwork, files, and templates to complete transcription work as needed
- Work collaboratively with Veritext colleagues, exhibiting Veritext Values
- Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
- Communicate necessary information timely, accurately and effectively, and report incidents to management
- Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
- Take ownership of your work; follow-thru until final resolution
The kind of teammate we’re looking for:
- Must be a resident of Canada
- 3+ years of related experience/schooling
- Strong vocabulary and research skills
- Strong data entry skills with a high level of accuracy
- Thrive in a fast-paced work environment with competing and often complex priorities
- Experience handling large volumes of work
- Experience with delivering exceptional customer service.
- Expert level Word and Adobe Acrobat Pro skills
- Must possess excellent written and verbal communication skills
- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must be detail oriented, organized and be able to multi-task
- Proactive and motivated with strong problem solving and follow up skills
- Must be able to work both independently and with a team
- Enhanced Provincial (British Columbia) Security Screening will be required (Criminal Record check)
- Experience in a legal setting preferred, but not required
- Experience working collaboratively with various members of the legal and private sectors
- Available Monday to Friday from 8:30 a.m. to 5:00 p.m. PST.
What’s in it for you:
- Competitive compensation and total rewards package
- Comprehensive medical, dental and vision insurance
- Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched RRSP to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
