Now Hiring!! Exciting career opportunities
Position #1: Licensed Hairstylist / Scalp Therapist
(Hair Services and Scalp Therapy)
Job Overview
We are seeking a licensed and experienced Hairstylist / Scalp Therapist with expertise in modern hair services and scalp therapy, along with a strong interest in client experience, retail sales, and business growth.
The ideal candidate is not only skilled in delivering high-quality hair services but is also motivated to support front desk operations and actively contribute to the salon’s revenue growth through service upgrades, retail recommendations, and client relationship building.
This role is ideal for a professional who thrives in a client-focused environment and wants to grow both their income and career within a dynamic med spa and salon setting.
Key Responsibilities:
Hair Services
- Provide professional haircuts, styling, coloring, and chemical treatments based on client needs and preferences
- Deliver customized hair solutions based on hair type, texture, and condition
- Recommend appropriate styles, treatments, and service upgrades during consultations
Scalp Therapy & Treatments
- Assess scalp conditions such as dryness, dandruff, oil imbalance, sensitivity, or buildup
- Perform therapeutic scalp treatments including exfoliation, detoxification, hydration therapies, and stimulation massages
- Use professional tools and devices such as steamers, scalp brushes, and high-frequency equipment
- Educate clients on proper scalp care routines and recommended home-care products
Client Consultation & Experience
- Conduct detailed consultations to understand client goals and expectations
- Clearly communicate treatment plans, results, and aftercare instructions
- Ensure a high standard of hygiene, comfort, and premium client experience throughout each visit
Front Desk & Reception Support
- Welcome and assist clients with a professional and friendly approach
- Manage appointment scheduling, confirmations, and rescheduling using salon systems
- Handle check-ins, check-outs, and POS transactions when required
- Respond to phone calls, emails, and walk-in inquiries in a professional manner
- Maintain front desk organization, cleanliness, and retail presentation
- Assist in resolving basic client concerns or escalate when necessary
Sales & Business Development
- Actively promote salon services, treatments, packages, and seasonal offers to increase bookings
- Upsell and cross-sell services such as scalp therapy, conditioning treatments, grooming, and add-ons
- Recommend retail products based on individual client needs and hair concerns
- Encourage rebooking and support client retention initiatives
- Build strong client relationships to increase referrals and repeat visits
- Support management in identifying opportunities for service improvement and business growth
- Participate in promotions, events, and content creation when required
- Track and achieve personal service and retail sales targets
- Contribute ideas to improve client engagement and overall business performance
Sanitation & Safety Standards
- Follow all hygiene, sanitation, and safety protocols
- Maintain clean tools, equipment, and workstation at all times
Team Collaboration
- Work closely with the salon team to ensure a seamless client experience
- Participate in training sessions, meetings, and skill development programs
- Contribute to a positive, professional, and growth-oriented workplace culture
Skills & Qualifications
- Passion for beauty, wellness, and continuous growth
- Valid Ontario Hairstylist License required
- Minimum of 2 years professional experience in hairstyling /scalp therapy
- Strong expertise in haircutting, coloring, and styling techniques
- Excellent interpersonal, communication, and customer service skills
- Previous experience in sales, retail, or customer-facing environments considered an asset
- Comfortable using appointment scheduling and POS systems; training will be provided
- Results-driven with a strong growth aptitude
- Knowledge of business development practices is an advantage
- Professional, detail-oriented, and dedicated to delivering exceptional client experiences
Position #2: Front Desk & Client Experience Coordinator
Job Overview
We are seeking a friendly, professional, and customer-focused Front Desk Associate to be the face of our Salon & Med Spa.
This role is responsible for delivering an exceptional client experience from the moment clients calls or walk through our doors until they leave.
The ideal candidate is highly organized, personable, sales-oriented, and passionate about beauty, wellness, and client care. In addition to managing front desk operations, the Front Desk Associate will assist in promoting services, memberships, packages, and retail products while helping maintain a welcoming and professional environment.
Key Responsibilities
- Client Experience & Reception
- Greet clients warmly and ensure a positive first impression
- Manage client check-ins and check-outs efficiently
- Answer phone calls, emails, text messages, and online inquiries promptly
- Schedule, confirm, and manage appointments using booking software
- Ensure the reception area remains clean, organized, and welcoming
- Provide exceptional customer service and resolve client concerns professionally
- Maintain accurate client records and appointment information
Appointment Management & Administration
- Coordinate daily schedules for salon and med spa professionals
- Confirm upcoming appointments and follow up on missed appointments
- Assist with client intake forms, consent forms, and service documentation
- Process payments, gift cards, memberships, and retail purchases
- Maintain confidentiality of client information
- Support daily administrative and operational tasks as required
Service & Retail Sales
- Educate clients about salon and med spa services, packages, memberships, and promotions
- Recommend appropriate services based on client needs
- Promote memberships, treatment packages, and seasonal specials
- Upsell and cross-sell services and retail products
- Assist in achieving monthly sales and client retention goals
- Follow up with leads, inquiries, and consultation requests
- Encourage repeat bookings and long-term client relationships
Client Retention & Relationship Building
- Build strong relationships with clients through personalized service
- Follow up after appointments to ensure client satisfaction
- Encourage client referrals and loyalty program participation
- Collect client feedback and online reviews
- Support initiatives that enhance client retention and engagement
Marketing Support
- Assist with promoting special offers, events, and campaigns
- Support social media engagement by capturing client testimonials and before-and-after content (with consent)
- Help increase brand awareness through community outreach and client referrals
- Encourage clients to leave reviews on Google and social media platforms
Qualifications & Skills
- Previous experience in customer service, reception, hospitality, retail, salon, spa, or medical aesthetics preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Comfortable discussing services, promotions, and sales opportunities
- Professional appearance and positive attitude
- Computer skills and familiarity with booking software
- Ability to work in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Team player with a client-first and mindset
Compensation & Benefits
- Sales commissions on memberships, packages, retail products, and service upgrades
- Performance-based bonuses and incentives
- Employee discounts on salon and med spa services
- Ongoing training and professional development
Ideal Candidate Profile
- Passionate about beauty, wellness, and customer care
- Friendly, confident, and professional
- Sales-minded while maintaining a consultative approach
- Highly organized and dependable
- Strong relationship-building skills
- Motivated to contribute to business growth and client satisfaction
About Us
We are a premium Salon & Med Spa dedicated to helping clients look and feel their best through exceptional service, advanced treatments, and personalized care. Our team is committed to creating memorable experiences and building lasting relationships with every client who walks through our doors.
Job Types: Full-time, Part-time, Permanent, Freelance, Apprenticeship
Pay: $35,000.00-$75,000.00 per year
Expected hours: 12 – 40 per week
Benefits:
- Flexible schedule
- On-site parking
- Paid time off
Language:
Licence/Certification:
Work Location: In person
