Residence Coordinator - Lead Daily Operations That Change Young Lives
Castlegar & Trail, BC
$33/hour | 30 hours/week | Permanent Position
Be the Leader Youth Need Every Day
Are you a hands-on leader who thrives at the intersection of compassionate care and effective operations? Freedom Quest Youth Services is seeking a dedicated Residence Coordinator to ensure our residential homes run smoothly while keeping youth needs at the center of everything we do.
Why This Role Matters
You'll be the heartbeat of our specialized residential programs—Eagle House and Freedom House—where young people facing complex challenges find safety and stability. As Residence Coordinator, you'll lead the daily operations and support the frontline staff who create healing environments for youth who may have experienced neglect, abuse, or other significant adversities.
This is leadership that matters—where your organizational skills, trauma-informed approach, and commitment to youth directly shape their daily experiences and long-term outcomes.
What Makes This Opportunity Special
Competitive Compensation & Benefits:
- $33/hour for 30-hour workweek
- Full benefits paid by employer
- 5% RRSP contribution (after probation)
- 8% vacation accrual
- Permanent position with 3-month probation
Meaningful Impact:
- Ensure youth service plans come to life in daily practice
- Build and support strong frontline care teams
- Create environments where healing happens
- Balance administrative excellence with youth-centered care
Professional Growth:
- Work within CARF-accredited programs
- Regular supervision and professional development
- Collaborative leadership structure
- Values-driven organization committed to best practices
Your Role at a Glance
As Residence Coordinator, you'll ensure exceptional care delivery while managing the day-to-day operations that make it possible:
Team Leadership & Development
- Hire, orient, and train residential youth workers and night staff
- Provide supervision that supports staff growth
- Lead engaging staff meetings 2-3 times per month
- Conduct annual performance evaluations
- Identify professional development needs and training opportunities
- Foster a healthy, collaborative workplace culture
Day-to-Day Operations
- Create staff schedules that meet contract obligations and youth needs
- Ensure home cleanliness, safety, and maintenance standards are met
- Manage inventory and supplies
- Oversee required documentation (daily logs, monthly reports, medication logs)
- Implement and evaluate procedures to ensure smooth operations
- Monitor and allocate expenditures within budget guidelines
Quality Assurance & Compliance
- Champion CARF accreditation standards
- Ensure all documentation meets agency and regulatory requirements
- Implement agency policies and identify needed improvements
- Complete and submit payroll timecards bi-weekly
- Maintain accurate records and reporting
Youth-Centered Coordination
- Ensure service plans, care plans, and transition plans guide daily practice
- Assess needs for supplemental supports (additional staffing, specialized services)
- Build relationships with community partners (schools, healthcare, MCFD, counselors)
- Support staff in delivering trauma-informed, attachment-based care
- Problem-solve challenges while keeping youth needs front and center
Hands-On Support
- Provide emergency on-call support (shared rotation with 3 other staff)
- Step in to backfill positions when needed
- Maintain regular check-ins and supervision meetings with Residence Manager
- Stay connected to the realities of frontline residential care
What You Bring
Required Qualifications:
- Education: Diploma or degree (minimum 2 years) in Child & Youth Care, Social Work, or related field
- Experience: 3 years of recent related experience, including 1 year in supervisory or administrative role
- Specialized Training: Behavioral modification, working with children under 12 with support needs, attachment-based parenting, trauma-informed practice
- Current Certifications: First Aid, CPR, FoodSafe, Valid Class V BC Driver's License
- Clearances: MCFD Record Check (including Vulnerable Sector Criminal Record Check), satisfactory Driver's Abstract and Driver Factor Report
- Transportation: Reliable vehicle
Preferred Experience:
- 2+ years working in a residential setting
- Extensive experience with client-centered, strengths-based, harm-reduction, trauma-informed approaches
- ASIST certification
Your Approach:
- Deep commitment to trauma-informed and culturally safe practices
- Cultural humility and willingness to engage in lifelong learning about Indigenous worldviews
- Recognition of colonization's ongoing impacts and commitment to trauma-informed care
- Strong organizational and time management skills
- Comfort with technology and documentation systems
- Ability to balance multiple priorities while staying calm under pressure
Who Thrives in This Role:
- Natural coordinators who keep teams aligned and operations running smoothly
- Leaders who inspire and develop frontline staff
- Detail-oriented professionals who never lose sight of youth needs
- Problem-solvers with both heart and practical skills
- Communicators who build bridges between staff, youth, families, and community
- Advocates who ensure youth voices are heard and honored
About Freedom Quest Youth Services Society
We're a mission-driven organization creating spaces where vulnerable youth find safety, healing, and hope. Our trauma-informed approach recognizes that young people need more than services—they need relationships, stability, and adults who believe in them unconditionally.
Our 24/7 staffed homes provide care from teams who are trauma and attachment-informed, culturally humble, actively engaged, strengths-based, and client-centered. We also support families with non-judgment and unconditional positive regard as they work to maintain or rebuild relationships with their young people.
Ready to Lead with Purpose?
If you're passionate about ensuring youth receive exceptional care every single day and building teams that make it happen, we want to hear from you.
Application Deadline: Currently Open
- Application Form Required: https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=lViEwyrLg0KceJvjuzl1jJPR6dxlRCBPgX6yWRqTUbJUMTg4T0pORFlQTUhSQUhDNjgwMUdYMENOQi4u
- Full Job Description Here: https://www.freedomquestyouthservices.ca/work-with-us.html
Job Types: Permanent, Full-time
Pay: From $33.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
