Highliving Properties is a well-established and reputable company that has been providing rental apartment services for the past five years. During this time, the company has grown to a portfolio of 900 rental units, offering a wide range of rental options for tenants .
Job Description: Property Operations Manager
Position Overview:
We are seeking a skilled and experienced Property Operations Manager to join our team. As a Residential Property Operations Manager, you will be responsible for overseeing the daily operations and management of our residential properties, ensuring optimal tenant satisfaction, and maintaining the financial performance of the properties. This position requires excellent organizational, communication, and problem-solving skills.
Responsibilities:
Property Management:
Manage all aspects of residential properties, including leasing, tenant relations, rent collection, maintenance, and inspections.
Conduct regular property inspections to ensure compliance with safety and maintenance standards.
Address tenant complaints and inquiries promptly and professionally, striving to maintain high tenant satisfaction.
Coordinate with maintenance personnel or contractors to resolve repair and maintenance issues in a timely manner.
Oversee the move-in and move-out processes, including property inspections, security deposit handling, and lease renewals.
- Oversee the daily operations of residential and multifamily properties
- Coordinate repairs, maintenance, and inspections to ensure property upkeep
- Ensure cleanliness, safety, and compliance in all common areas
- Handle tenant relations, including communication, complaints, and conflict resolution
- Enforce lease agreements, property rules, and policies
- Manage tenant move-ins, move-outs, and unit turnovers
- Collect rent and other fees, and ensure timely deposits
- Prepare and manage property budgets, operating expenses, and financial reports
- Market and advertise vacant units to attract qualified tenants
- Screen prospective tenants, process applications and lease agreements
- Oversee lease renewals and negotiations to reduce turnover
- Ensure compliance with provincial and municipal housing laws
- Handle evictions, legal notices, and court proceedings as needed
- Maintain organized property records, lease files, and vendor contracts
- Hire and manage vendors, contractors, and on-site staff
Financial Management:
Prepare and manage property budgets, including rent collection, operating expenses, and maintenance costs.
Maintain accurate and up-to-date financial records, including rent rolls, financial statements, and lease agreements.
Ensure timely payment of invoices, utilities, and other property-related expenses.
Conduct regular financial analysis and reporting to assess property performance and identify areas for improvement.
Assist in the preparation of annual budgets and financial forecasts for the residential properties.
Office Administration:
Perform general administrative tasks, such as answering phone calls, responding to emails, and managing correspondence.
Maintain organized filing systems, both physical and electronic, to ensure easy retrieval of documents.
Coordinate office supplies and equipment procurement, ensuring their availability and functionality.
Assist in scheduling and coordinating meetings, appointments, and property showings.
Provide administrative support to property management staff as needed.
Requirements:
- Bachelor's degree in business administration, real estate, or a related field (preferred).
- Proven experience as a Residential Property Manager, Office Administrator, or similar role.
- Strong knowledge of property management principles, landlord-tenant laws, and fair housing regulations.
- Proficiency in property management software and office productivity tools.
- Excellent organizational, communication, and interpersonal skills.
- Attention to detail and ability to prioritize tasks effectively.
- Demonstrated experience in payroll administration and understanding of payroll processes and regulations.
- Familiarity with accounting principles and financial analysis.
- Ability to handle multiple responsibilities and work independently.
- Strong problem-solving and decision-making abilities.
- Valid driver's license and reliable transportation.
Note: This job description is a general overview and may be subject to modifications based on specific company requirements and property portfolio.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- On-site parking
- Paid time off
Experience:
- Office Administrator: 2 years (required)
- property management: 3 years (required)
Work Location: In person
