Commercial HVAC/R Technical Support Specialist
Atlantic Canada | Full-Time, Permanent | Commercial HVAC/R
Are you an experienced commercial HVAC/R technician who thrives on solving complex problems in commercial and light industrial systems? Kerr Controls is looking for a sharp, customer-focused Commercial Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada.
In this role, you'll draw on your hands-on experience with commercial systems — from rooftop units and VRF systems to chillers, make-up air units, and commercial refrigeration. You'll provide expert technical support, conduct training, and help our customers get the most out of Kerr's applied product lines.
- Provide commercial post-sales technical support via phone, email, and onsite visits
- Troubleshoot a wide range of equipment and controls
- Lead technical training sessions for customers and internal staff, tailored to commercial and light industrial audiences
- Offer mixed on-site and remote startup assistance
- Work efficiently both as part of the Kerr Applied team, with input on pre-sales design and commissioning considerations, while assisting the broader Kerr Tech Support team in managing a high volume of inbound calls, with a focus on commercial requests
- Conduct onsite assessments and equipment evaluations across your territory as needed
- Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr's policies
- Maintain clear, professional communication with customers and manufacturer partners
- Prepare detailed reports on technical issues, root causes, and recommended solutions
- Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training
Experience & Credentials
- Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience
- Demonstrated experience in commercial/light industrial HVAC/R service and installation
- Solid understanding of commercial systems in air- and water-side heating, cooling, ventilation, controls, pumps, and refrigeration
- Valid driver's license and clean driving record
- Additional accreditation in engineering or trades fields would be considered an asset, as would experience in estimating, accounting, project management, or customer service
Skills & Attributes
- Physically able to work on ladders, rooftops, and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods
- Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation
- Excellent verbal and written communication skills; confident presenting to large groups
- Skilled at conflict resolution and de-escalating difficult customer situations
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Professional demeanour with the ability to stay calm under pressure
- Bilingual (French/English) considered a strong asset
- Willingness to be flexible and to balance competing priorities in a high-pressure environment
- Appreciation for teamwork
- Competitive compensation package based on your experience and qualifications
- Comprehensive health, dental, and vision benefits
- Additional life insurance and disability coverage options
- Paid vacation time
- Company-matched Retirement Savings Plan (RPP)
- Confidential Employee & Family Assistance Program (EFAP)
- Employee Referral Program
- Access to ongoing manufacturer training — nationally and internationally
Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.
