Residential HVAC/R Technical Support Specialist
Atlantic Canada or Ontario | Full-Time, Permanent | Residential & Light Commercial HVAC/R
Are you an experienced residential HVAC/R technician who thrives on solving complex problems in home comfort and light commercial systems? Kerr Controls is looking for a sharp, customer-focused Residential Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada and Ontario.
In this role, you'll draw on your hands-on experience with residential and light commercial systems — from ducted and ductless heat pumps and mini-splits to high-efficiency gas and oil furnaces, HRVs, ERVs, and residential refrigeration. You'll provide expert technical support, conduct training, and help our customers get the most out of Kerr's residential and light commercial product lines.
- Provide post-sales technical support via phone, email, and onsite visits for residential and light commercial HVAC/R systems
- Troubleshoot a wide range of residential and light commercial equipment — including heat pumps (ducted & ductless), mini-splits, high-efficiency gas and oil furnaces, HRVs, ERVs, and residential refrigeration
- Lead technical training sessions for customers and internal staff, tailored to residential and light commercial audiences
- Manage a high volume of inbound calls through Kerr's Technical Support Line with professionalism and efficiency
- Conduct onsite assessments and equipment evaluations across your territory as needed
- Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr's policies
- Maintain clear, professional communication with customers and manufacturer partners
- Prepare detailed reports on technical issues, root causes, and recommended solutions
- Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training
Experience & Credentials
- Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience
- Demonstrated experience in residential and light commercial HVAC/R service and installation
- Solid understanding of residential and light commercial systems: heat pumps (ducted & ductless), mini-splits, gas/oil furnaces, HRVs, ERVs, and residential refrigeration
- Valid driver's license and clean driving record
Skills & Attributes
- Physically able to work on ladders and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods
- Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation
- Excellent verbal and written communication skills; confident presenting to large groups
- Skilled at conflict resolution and de-escalating difficult customer situations
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Professional demeanour with the ability to stay calm under pressure
- Bilingual (French/English) considered a strong asset
- Competitive compensation package based on your experience and qualifications
- Comprehensive health, dental, and vision benefits
- Additional life insurance and disability coverage options
- Paid vacation time
- Company-matched Retirement Savings Plan (RPP)
- Confidential Employee & Family Assistance Program (EFAP)
- Employee Referral Program
- Access to ongoing manufacturer training — nationally and internationally
Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.
