valemount, bc guest service agent Jobs – 3 Openings This Week

Resort Manager
Pinnacle Lifestyles Resorts —Valemount, BC
- $3,000–$4,500 a month
- Overtime
- CRM software
- Hospitality
- In-person

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Resort Manager

Pinnacle Lifestyles Resorts
Valemount, BC

Apply Now

Job details

Seasonal

Skills

CRM software
Hospitality
Renovation
Marketing

Full job description

Job Description

Pinnacle Lifestyles has a need for Resort Manager(s) to join our team for the summer camping season. As a Resort Manager, you will be responsible for the administration, operations, staffing, budgeting, maintenance and planning at an RV and lifestyle resort in Interior British Columbia. The major areas of responsibilities include helping to create an outstanding resort community, managing personnel, guest relations including bookings and reservations, on-site retail and general maintenance of the property grounds and common amenities. Other items will include inventory controls, event planning, coordination of major renovations/repairs, weekly reporting, managing annual operating and capital improvements budgets as well as other related management duties.

This is a seasonal position running from May to October with year-round availability in future years. Staff accommodation can be made available for the right applicant. Couples are welcome to apply together.

Responsibilities and Duties

Bring joy to your guests through top-level hospitality;
Hire, onboard, train and supervise resort staff (Guest Services Agents, Housekeepers, Park Maintenance/Groundskeepers) to deliver outstanding customer experiences;
Ensure all staff understand our policies and procedures and have up to date certifications as required;
Manage staffing, time sheet submissions and schedules with a focus on no overtime or limited overtime;
Promote a safe work environment that reinforces operational effectiveness
Build and maintain a network of vendors and business relationships within the community;
Address any customer needs quickly and in person;
Manage/oversee online and phone reservations and review reservations regularly to ensure accurate pricing;
Regularly monitor the online reservations system for incoming guest requests to optimize the grid;
Coordinate onsite events including our annual charitable event Camping For Kids in partnership with the Starlight Foundation, ensuring suitable staffing levels and resources are available for the event;
Manage group activities and resort events during long weekends with the assistance of the Guest Services Agent team;
Maintain informed of local attractions and activities to promote to our guests;
Manage store operations, food and beverage and product sales, and ordering of supplies and equipment;
Ensure all financial transactions are properly recorded provide regular revenue and occupancy reporting to management;
Manage monthly inventory counts;
Complete and submit incident reports in a timely manner;
Conduct budget reviews and report cost plans to management;
Create social media and marketing content to enhance the Firm’s online presence;
Build and maintain a network of vendors and business relationships within the community;
Lead all opening and closing procedures at the resort;
Lead all construction and renovation projects at the resort;
Ensure the resort grounds are well maintained including but not limited to landscaping, watering, planting, grass cutting and snow clearing;
Ensure resort facilities and equipment are in good working condition;
Ensure the highest level of cleanliness of all resort facilities, rental suites, cabins and bathrooms;
Manage all aspects of the resort with limited involvement from Pinnacle Lifestyles management

Qualifications:

Minimum 8 years of management experience required, preferably in tourism and hospitality;
Previous experience working in a campground or RV resort considered an asset;
Experience in the execution or oversight of renovations, landscaping, plumbing and other trades work;
Social media and marketing experience considered an asset;
Exceptional interpersonal skills and customer focused mindset;
Ability to perform well under pressure in a fast-paced environment;
Adaptable, flexible and dependable;
Proficient in Microsoft O365 apps, CRM systems and reservations software;
Ability to build a strong sense of community and high quality hospitality environment;
Strong work ethic with a team mentality; and
Passion for the outdoors!

Why Work With Us?

Work on-site at a beautiful resort in world class destinations;
Competitive compensation and bonus program;
Health and wellness allowance;
Subsidized staff accommodation (subject to availability);
Staff discount program at Pinnacle Lifestyles Resorts;
Skills development in the hospitality and outdoor recreation industries;
Paid training programs;
Outdoor active workplace; and
You will join a high-growth national company that is changing lives through healthy outdoor recreational living

Apply Now

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