valleyview, ab customer support & client services occupations Jobs – 34 Openings This Week

Bilingual Customer Experience Representative
Ennis Fabrics —Alberta
- 8 hour shift
- Remote
- Bilingual
- Management
- Sales
- Store discount
- Wellness program
Quick apply
DIT Billing and Sales Representative (AB)
Connex Telecommunications Inc. —Alberta
- $16 an hour
- Full-time
- Customer service
- Windows
- Typing
- Dental care
- Vision care
Quick apply
13d
Work From Home Inbound Contact Centre Agent
The Sydney Call Centre —Alberta
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Work from home
WAH Call Centre Representative (Urgently Hiring)
The Sydney Call Centre —Alberta
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Work-at-Home Contact Centre Associate
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Center Agent (Immediate Need)
The Sydney Call Centre —Alberta
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Work From Home Inbound Contact Centre Agent
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Work from home
Remote Call Center Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Customer Service Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —Alberta
- $15 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Center Agent (Immediate Need)
MCI Careers —Alberta
- $15 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Customer Service Agent
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Customer Service Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Bilingual French Customer Service Representative
HGS —Alberta
- From $19.35 an hour
- Overtime
- Remote
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
9d
WAH Customer Service Agent
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Customer Success Manager (North America)
Speria —Canada
- Remote
- Spanish
- Communication skills
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- $60,000–$70,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Leadership
- Dental care
- Paid time off
1d
District Manager (Patient Support)
BioScript Solutions —Canada
- Remote
- Bilingual
- Nursing
- Sales
Quick apply
14d
Field Support Manager (Medical Devices)
Nevian —Canada
- $100,000–$130,000 a year
- Overtime
- Management
- Bachelor's
- Continuous improvement
- Mileage reimbursement
- Disability insurance
Quick apply

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Bilingual Customer Experience Representative

Ennis Fabrics
Alberta

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Store discount
Extended health care
Wellness program
Disability insurance
Dental care
Paid time off
Work from home
Company events
Employee assistance program
Vision care
Life insurance

Skills

Bilingual
French
Management
Sales
Call center
Filing
English
Microsoft Office
Organizational skills
Computer skills
Typing
Communication skills

Full job description

Bilingual Customer Experience Representative

Languages Required: English & French
Full time Hours: Monday - Friday DAY (40 Hours per week)
Full - Work from Home

Position Summary: To provide all Ennis Fabrics Customers superior customer experience. Enter orders in an efficient, friendly, professional, personalized manner. Resolve concerns and educate client on Ennis products and services. In this role you will primarily receive incoming calls, faxes, emails and web orders. You may occasionally be asked to assist our CE Outbound team making outbound service/prospecting calls.

Primary Responsibilities: (not in sequence of importance)

Order Management:

Recognizing that servicing our customers is priority one. Interacting and order processing via such channels as Telephone, Fax, Email or Web in a polite, courteous manner.
Process orders accurately, advising customers of stock, price, delivery date, order totals, shipping dates, location of goods, advise if stock is in “pieces” and back order status.
Provide assistance and support to customers in gaining access and navigating the website.
Process returns and issue credits as per Ennis Fabrics policy.

Service Levels:

75/45 – Our goal is to answer all calls quickly and efficiently within 45 seconds.
Answering telephone calls to meet our service level take priority over all other duties and assignments.
Coached to achieve Customer Experience service level standards to achieve KPI’s.

Other Duties:

Transfer calls to other individuals or departments in the company, advising the caller of direct numbers where appropriate.
Accurately record your work status with the appropriate AUX code and ACW code as per Ennis Fabrics policy.
Recognize that we are a part of a larger team, will assist other departments as directed when time allows. This could include adding stickers to sample books, tagging samples, filing, cutting, sorting, updating product binders, data entry or other miscellaneous duties.
Attend training sessions and team meetings, to support continuous learning of Ennis products and services.

Team Participation

Work with Customer Experience Supervisor and Customer Experience Trainer to gain a greater understanding of our products and the markets that use them.
Being a positive, involved team member to contribute to achieving team sales and KPI’s.

Communicates with:

Customers, Sales Professionals, other Customer Experience Team Members, Credit Department, Purchasing, Warehouses, Customer Experience Supervisor, Customer Experience Manager.

Personal Characteristics required:

Excellent attention to detail
Typing speed & accuracy
Friendly and Polite
Ability to Multitask
Organizational Skills
Patient
Empathetic
Ability to problem solve
Strong decision making skills

Experience:

Ability to speak and write in both English & French
Call center experience required
Experience with Outbound calling preferred
Typing/Computer Skills. Microsoft Office Advanced skill level. 40-50 WPM (skills will be tested)
Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
Demonstrated ability to work co-operatively in an independent and/or team setting.
Excellent communication skills both verbal and written
Experience working in CRM applications an asset

Working Conditions:

Fast Paced
Structured Environment
Day shift. Weekdays only
Able to sit at a desk for extended periods of time
Office/Call Centre Environment
Must have dedicated home office with no distractions or interruptions
Computer, monitor and headset will be supplied

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount
Vision care
Wellness program
Work from home

Application question(s):

This position requires you to speak English & French. Are you fluent in both?
Are you able to work with minimal supervision?
Are you comfortable with typing 40-50 WPM?
Have you worked in a call center environment before taking inbound calls?
Can you please tell me the salary range you are looking for?
Our head office is located in Sherwood Park , but this job requires you to work remotely from home, does this work for you?
The shift would be 8:00 AM MST - 4:30 PM MST or 9:00 AM MST - 5:30PM

MST , do either of these work for you?

This is a full- time, day time, Monday - Friday - does this work for you?
Are you legally eligible to work in Canada?

Work Location: Remote

Quick apply

Refine Your Search

customer support & client services occupations jobs in valleyview, ab

Bilingual Customer Experience Representative

DIT Billing and Sales Representative (AB)

Work From Home Inbound Contact Centre Agent

WAH Call Centre Representative (Urgently Hiring)

Work-at-Home Contact Centre Associate

WAH Call Center Agent (Immediate Need)

Work From Home Inbound Contact Centre Agent

Remote Call Center Representative

Remote Inbound Customer Service Representative

Remote Inbound Call Center Representative

WAH Call Centre Representative (Urgently Hiring)

Remote Call Center Representative

WAH Call Center Agent (Immediate Need)

WAH Customer Service Agent

Remote Inbound Call Center Representative

Remote Inbound Customer Service Representative

Remote Bilingual French Customer Service Representative

WAH Customer Service Agent

Customer Success Manager (North America)

Technical Support Supervisor - Automotive

District Manager (Patient Support)

Field Support Manager (Medical Devices)

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