POSITION: RESIDENTIAL MANAGER
The Residential Manager is accountable to the Service Coordinator and the CEO
MANDATE:
Milieu’s supports and services are committed to person-centered practice and seek to foster independence, help build relationships and increase community inclusion and citizenship opportunities for those we serve. We believe every individual has gifts and contributions they can make in their communities. This understanding is the foundation for our mission “to empower and support people as valued, contributing citizens in communities.”
JOB SUMMARY:
The Residential Manager is responsible for overseeing the daily operations of a residential program, ensuring high-quality care and support for individuals served. Key responsibilities include planning and implementing program activities, contributing to program development, facilitating policies and procedures, conducting program evaluations, and preparing budgets.
This role requires experience working with children and youth with diverse needs, including developmental disabilities, mental health challenges, autism, high medical needs, behavioral complexities, addictions, and personal care, as well as supporting adults with development disabilities. The Residential Manager operates in a staffed supported home, overseeing 2 homes as part of their position, with each home supporting 1-5 persons served. The number of people living in a home does not impact the status of what constitutes a residential setting.
All managers must maintain a strong understanding of Licensing, MCFD/CLBC standards.
This is a salaried position, not hourly and managers will be required to flex their schedule as needed to ensure appropriate supervision and direction is available for both staff and the people we support. This will require managers being available to respond to after-hours urgent emergency calls regarding staff absences and critical and unusual occurrences that occur within the manager’s program(s).
Key Duties and Responsibilities:
Oversees the day-to-day operation of residential program(s) by ensuring that the cleanliness, safety, security and maintenance, necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards, licensing requirements, and accreditation standards are met.
Develops, implements and evaluates residential program(s) goals, objectives, policies and procedures and ensures the required standards are maintained. Identifies both physical and program needs of the residential program(s) to appropriate authority(ies). Plans with staff for changes.
Inputs daily all staff hours worked on Avanti accurately, in the programs assigned to the manager.
Participates in the recruitment and selection of program staff by performing duties such as screening applicants, participating on interview panels and making hiring recommendations.
Schedules program staff in accordance to program staffing requirements.
Respond to on-call needs of the program(s), such as staff calling in sick, urgent and critical incidents that occur during evenings and weekends.
Hires and supervises program staff by performing duties such as assigning work, providing feedback on performance and conducting performance evaluations, and facilitating disciplinary action and termination when needed (with the approval of their Coordinator and/or the CEO).
Responsible to build a structured schedule for each youth based on their strength, needs, and highly preferred activities.
Utilizes positive behavior support (PBS) to assist youth to learn new behavioural path way and to communicate their wants and needs. Facilitate the use of strategy such as sensory breaks, mindfulness, social scripts, activity schedule, ‘first and then’ to explain the sequence of events, contingency mapping to understand consequences to choices, and a personalized communication system.
Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events.
Participates as part of the management team in developing long range and short-range strategic plans, assessing and resolving operational issues and policies.
Operates within a set program budget, monitors and authorizes program expenditures and maintains financial records. Must maintain monthly budget limits and report immediately any over spending. Prepares reports as required to their Regional Service Coordinator and the CEO.
Maintains related records and statistics, and produces reports as required.
Formulates program policies and procedures and evaluates them and the program on an ongoing basis
Recruits, selects, dismisses, orients, trains, monitors, and provides support to program volunteers and/or practicum students (where applicable and with the approval of their Coordinator and/or the CEO)
When needed program managers provide direct support to person’s served. They are responsible to model and demonstrate all necessary and required skills and strategies such as, but not limited to: assisting individuals with daily life skills, social skills and /or behaviour management. Teaching and assisting individuals with activities such as grooming, basic cooking, money management, shopping, safety skills, personal care and pet care. Facilitating physical, recreational, educational, social and vocational activities. (May be required to assist individuals with lifts and transfers) Minor repairs of the home, lawn mowing, painting, and other such regular household activities needed for the daily upkeep and maintenance of the home. Managers need to be able to lift a minimum of 5 lbs.
Provides leadership and is involved in accreditation activities
Participates as an active member on one of the Committees.
Reports to the Service Coordinator and CEO
Management position is non-union. This non-union position is salary
EDUCATION AND QUALIFICATIONS:
Diploma or degree in a related human / social service field
Three (3) years recent related experience including one (1) year supervisory or administrative experience (or an equivalent combination of education, training and experience).
Experience/Knowledge/training in complex care needs, trauma-informed practice, positive behavioral support, children under 12 years of age with support needs, attachment-based parenting, relationship based interventions, community care licensing regulations, CLBC and MCFD standards, and CARF accreditation standards.
Negative T.B test
Clear Criminal Record Check and MCFD HUB clearance
Clear Health Certificate
Approved First Aid and CPR certification
Class 5 drivers license (class 7N may be approved in certain circumstances)
Drivers Abstract
Excellent verbal and written (grammar, spelling, format) communication skills
Ability to ensure confidential information is maintained
Ability to work on a team and independently
Ability to prioritize and multi-task in a fast-paced team environment
Strong attention to detail
Excellent time management skills with the ability to meet strict deadlines.
Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
Highly organized, accurate, thorough, and able to monitor work for quality
Attractive benefits package including defined pension plan
This position will be located in the Lower Mainland region (Vancouver/Surrey/Langley/Richmond)
Job Types: Full-time, Fixed term contract
Pay: $70,720.00-$74,880.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Education:
- Bachelor's Degree (preferred)
Experience:
- Supervisor: 1 year (required)
- Direct support to adults/youth: 3 years (required)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
