vancouver, bc bilingual customer success manager Jobs – 1 Openings This Week

Senior Manager: Partner Success/Account Management
Aplin —Vancouver, BC
- $120,000–$140,000 a year
- Bilingual
- Salesforce
- English
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Senior Manager: Partner Success/Account Management

Aplin
Vancouver, BC

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Job details

Permanent

Skills

Bilingual
French
Salesforce
English
Team management
Account management
Communication skills

Full job description

Join a top employer and advance your career. Aplin has partnered with a growing fintech company to hire a Senior Manager, Partner Success & Account Management! This will be a permanent opportunity based in either Toronto or Vancouver and requires a full-time in-office presence.

This is a high-impact leadership opportunity for a strong operator who thrives in fast-paced, metrics-driven environments.

Benefits & Perks

Compensation: $120,000–$140,000 base salary plus OTE performance bonus
Please note, this role is fully onsite in the client's Toronto, ON, or Vancouver, BC office.

Responsibilities

Lead and manage the Account Management / Partner Success team
Drive daily and weekly execution across clinic engagement, onboarding, activation, and funded volume performance
Monitor and report on KPIs, including conversion rates, onboarding completion, activation rates, and partner activity
Ensure inbound clinic leads are contacted promptly, and onboarding timelines are achieved
Coach and hold Account Managers accountable to activity levels, follow-up standards, conversion targets, and funded volume goals
Identify stalled, dormant, or underperforming clinic partners and implement corrective action plans
Maintain strong Salesforce discipline, pipeline visibility, reporting accuracy, and CRM hygiene
Deliver weekly performance reporting and actionable insights to leadership
Lead structured team meetings focused on accountability, metrics, blockers, and next steps
Collaborate with leadership to improve workflows, communication, and operational effectiveness
Support the ongoing growth and scaling of the Partner Success function

Qualifications

5+ years of experience in account management, partner success, customer success, sales operations, or revenue-focused leadership roles
Proven experience managing teams against KPIs, activity targets, and performance metrics
Strong Salesforce and reporting experience with the ability to analyze funnel and performance data
Demonstrated ability to identify performance gaps and drive corrective action
Experience coaching, mentoring, and holding frontline teams accountable
Strong operational mindset with the ability to manage high-volume day-to-day execution
Highly organized, practical, and results-oriented
Excellent communication and relationship management skills
Comfortable working in a fast-paced, growth-stage environment
Experience within fintech, lending, healthcare, SaaS, payments, or partner-driven businesses is considered an asset
Bilingual English/French is considered an asset

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

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Senior Manager: Partner Success/Account Management

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