RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa: n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.
About Us – A home for every person
RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.
RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction and supports for community members who access our services. To learn more, check out our innovations page. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings: ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about.
You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.
Benefits:
- 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
- 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total
- Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/
- Municipal Pension Plan with guaranteed lifetime monthly pension when you retire: https://mpp.pensionsbc.ca/
- Employer-paid benefits for employees:
- Core Gender Affirmation services
- $1,000/year coverage for Massage
- $500 per paramedical service Physiotherapy, Naturopath, Acupuncture, Chiropract, and more
- Vision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary,) Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.
POSITION SUMMARY
The ASSERTIVE COMMUNITY TREATMENT (ACT) Clinical Coordinator assists in the daily operations and development of clinical operations, leading an inclusive, collaborative, learning-oriented transdisciplinary team that is collectively committed to program model, values and the best possible service for the client. Reporting to the ACT Team Leader, the Clinical Coordinator implements, monitors, and evaluates the clinical program, in alignment with RainCity principles, policies and practices. They assist in the hiring, dismissal, discipline, development, and performance evaluation of ACT staff.
The ACT Clinical Coordinator supports program implementation informed by RainCity principles, policies and organization-wide procedures, as well as the program framework and assists with continuous improvement. They promote the interests of the client population and the program in the community and ensure the program is appropriately integrated with other systems of care. In addition to their operational role, the ACT Clinical Coordinator may also provide direct services to clients.
The ACT Clinical Coordinator is part of the RainCity excluded management team and works closely with ACT staff, Program Managers, Building/Facility Operations, designated Human Resources Business Partners and Administrative staff.
COMPETITION #: job2026.183
APPLY BY: Midnight June 26, 2026
POSITION TITLE: Clinical Coordinator
PROGRAM: Assertive Community Treatment (ACT) Team
POSITION TYPE: Permanent Full-time, 1.0 FTE
Hours: 40 Weekly
EMPLOYEE GROUP: Excluded
SALARY: : $105,349 to $121,151 annually, depending on qualifications and experience
START DATE: August 3, 2026
SCHEDULE: Monday-Thursday 7:30AM-6:00PM, with unpaid break. Weekend shifts may be required on occasion. Administrative/Clinical On-Call will be shared with the ACT Team Leader. Details to be determined.
PROGRAM SUMMARY
The Assertive Community Treatment (ACT) team services are provided on an outreach basis, currently servicing Vancouver. ACT clients are clients with complex concurrent Mental Health and Substance Use challenges. They may be certified under the Mental Health Act and connected to the team on an involuntary basis.
Using the Housing First approach, self-determination and choice are at the center of all decisions and interactions.
In addition to clinical care, the team assists individuals who are experiencing homelessness, providing support and accessing housing for individuals in the community of their choice while assisting them in achieving their personal recovery goals.
POSITION QUALIFICATIONS
- A Bachelor’s level degree in nursing
- Minimum of 5 years of experience with programs that deliver direct service to individuals living with mental illness, substance use and physical health issues
- Experience with supervising programs is preferred, including budgeting, program planning, policy development, and labour relations
- Current First Aid and CPR certification
- A clear vulnerable sector criminal reference check
- Class 5 driver’s license
- Advanced knowledge in:
- Practices for populations with complex needs related to mental health issues, substance abuse, and homelessness
- Mental health diagnoses, medications, treatments, support resources, and strengths-based recovery model
- Related physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources
- Housing continuum, including market, subsidized and supported systems, as well as program models for special needs populations
- Oppression and marginalization, specifically as related to aboriginal people and people living with mental health and/or substance abuse issues
- B.C. health care and social services system
POSITION ACCOUNTABILITES
- OPERATIONAL
- Along with the Team Lead, supports with day-to-day clinical operations, leading an inclusive, collaborative, learning-oriented transdisciplinary team that is collectively committed to program model, values and the best possible service for the client
- Along with the Team Lead provides supervision to clinical staff including nurses, social workers and occupational therapists
- Supports the development of the mental health practice (e.g. mental status exam, mental health treatment, documentation, use of medications, use of Mental Health Act, and choice-based, person-centred care), through orientation, training, educational materials, coaching and clinical supervision
- Maintains ACT program models, policies, practices and services, ensuring consistency with all accreditation, certification, and regulatory standards
- In collaboration with the Team Leader, team’s psychiatrist and service coordinators, assists with the admission, assessment, and comprehensive on-going treatment and support services for each client:
- Ensures that client self-identified goals for recovery and community integration are supported by appropriate services and practices
- Identifies, escalates and ensures the resolution of risk management issues
- Evaluates the status of clients; recommends and coordinates treatment activities to ensure immediate attention to their changing needs
- Promotes the interest of clients and programs with systems of care, external service partners, community resources and families
- Collaborates with housing providers to ensure the maintenance of safe and comfortable living environments for clients
- Works with external clinic services, including primary care clinics, mental health services, addiction services and hospitals, to ensure seamless and coordinated client flow throughout the continuum of care
- Participates in the preparation of program budget; reviews financial statements and adjusts expenditures to meet budget; authorizes travel and client support expenses and purchases of necessary equipment and supplies
- Establishes and maintains effective working relationships with all levels of RainCity’s management, employees, employee organizations and their representatives, other government officials, excluded staff, clients and the public
- Acts as Team Leader when the Team Leader is unavailable
- Performs other related duties as assigned
HUMAN RESOURCE MANAGEMENT
- Along with the Team Leader, the ACT Clinical Coordinator is responsible for hiring and supervising ACT staff team; assists with evaluation, professional development, discipline and dismissal
- Supervises ACT staff team attendance and escalates to Team Leader attendance issues including: absenteeism, authorizing overtime, leave requests, vacations, etc.
- In alignment with the Team Leader, the ACT Clinical Coordinator is building the capacity of the ACT staff team by implementing Human Resources processes for orientation, coaching, development, and performance appraisals
- Participates in the development and implementation of essential service plans as a member of the excluded management team
- Supports the Team Leader to ensure human resource and labour relations processes are effective, efficient and timely at selecting staff, managing staff performance, managing benefits and managing the employment history of staff
- Performs bargaining unit staff duties during a strike or lockout
- In conjunction with HR and the Team Leader, ensures the workplace meets all health and safety guidelines and regulations by establishing organizational health and safety programs at each work site
DIRECT SERVICE
- Provides direct services to clients as needed:
- Establishes a dignifying and purposeful relationship with the client, contacting and getting to know the client as a unique individual, and clarifying the role of the Service Coordinator and client in the service planning process.
- Collaborates with client and the ACT team in the development and maintenance of a comprehensive strengths-based service plan that is reviewed and modified on a regular basis; ensures that the client’s self-identified goals are supported by the ACT team and other relevant services.
- Provides, coordinates and monitors services to clients to ensure the client is receiving individualized services in the following areas: housing (including landlord supports), school, training & work opportunities, activities of daily living, health, illness self-management, relapse prevention, money management, advocacy for benefits and access to services, medication support, problem solving, family life & social relationships, nutrition, recreational and leisure activities, transitions between hospital and the community
- Assists the client in self-managing all aspects of their life, including their mental illness, substance use and other health conditions by such methods as information and education, coaching, practical problem-solving, and linkages with peer supports, and consumer advocacy groups
- Coordinates and monitors referrals to community services and advocates for client rights re: dignity, access, self-determination, privacy, access to information; initiates and/or participates in case conferences that include the client, family, other informal supports and service providers, to ensure coordination of care and resolution of emergent issues
- Provides support for crisis intervention and prevention by identifying potential crises and implementing preventative plans, responding to crises as they arise (mental health, physical health, non-violent crisis intervention, housing), report all crises to the Team Leader, and using critical incident forms as required
- Provides support related to housing including completing paperwork related to tenancy, assisting in packing and transporting belongings and furniture and setting up household, coaching on landlord relationship, cleaning, and orientation to the local community
- Actively participates in building a skilled, cohesive, collaborative staff team, by methods such as demonstrating commitment to program values and principles, resolving conflict and negativity as they arise, assisting in orientation, training and mentoring of all staff, including casuals
- As a member of the ACT Team, engages in on-going program planning, development, evaluation and quality improvement activities, team goal setting, problem solving, conflict resolution and collaboration by methods such attending meetings and reviewing team policies, procedures, and communications systems
- Prepares and maintains written and computerized records, compiles reports and completes other program documentation, including writing and updating service plans for primary caseload, writing progress notes, completing incident reports, on-call logs, letters, and documentation
- Delivers medications to clients as per established policy and procedure
COMPETENCIES
Strategic Thinking
- Makes strategic planning decisions to formulate and achieve program objectives
- Translates policy and principles into program structures and rhythms that ensure alignment of daily practices
- Ability to continually analyze and evaluate program practice and outcomes to create continuous improvements
Problem Solving/Judgement
- Exercises strong problem solving and conflict resolution skills
- Works with senior leadership to develop solutions to complex issues
- Strong decision maker with good judgement; proven ability to make, and be accountable for, tough decisions
- Exercises sound, expert, independent judgement within policy guidelines
- Ability to multi-task and prioritise; can work within an ambiguous, fast-moving environment
Communication
- Excellent interpersonal and communications skills; able to translate the organisation’s strategic vision into common language
- Influences and builds commitment to RainCity policies and strategic goals; ensures a cohesive and collaborative client service team
- Presents proposals, recommendations, and reports clearly, logically, persuasively and comprehensively
- Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
Leadership
- Creates connections, trust and shared meaning with diverse individuals and groups
- Inspires others by identifying, establishing and communicating clear and meaningful expectations and outcomes
- Models core qualities such as honesty, integrity, resilience, and confidence
- Focuses on stakeholder needs; ability to anticipate, understand, and respond to the needs of internal and external stakeholders to meet or exceed their expectations within the organizational parameters
- Demonstrates leadership using positive reinforcement, strengths-based feedback and coaching to direct team members, stakeholders and partners
- Strong leadership skills with the ability to facilitate collaboration, cooperation and coalitions among diverse groups, aimed at improving programs, services and goals
- Self aware; understands personal assumptions, values, principles, strengths and limitations
- Understands the need for ongoing personal and professional development; actively seeks opportunities for personal learning, character building and growth
- Takes responsibility for personal actions, performance and health
Financial Acumen
- Understands budgeting processes and able to effectively track program costs
- Able to track and manage payroll costs
Working Conditions
- Community based outreach, including in-home support
- Frequent travel to program sites and out-of-office meetings within the Lower Mainland Area, with some travel outside of this area
- Permanent, full-time, salaried position; expected hours are 10 hours/4 days/week
- On call for emergencies, including crisis intervention, staff supervision and consultation
- Excluded position
#LI-HS1
#indcamp
Please submit both a cover letter and resume to apply, describing your suitability for this position. We thank all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability. Please note, only applicants selected for an interview will be contacted.
Diversity
RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.
As we work towards building a diverse staff team, we are particularly seeking applicants who identify as being Indigenous, Black, People of Colour, applicants with personal lived experience, and 2SLGBTQ+ identified people.
Inclusion and creating a safer space
We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning. RainCity’s department of Indigenous Cultural Services was created with the purpose to acknowledge the unique history and service needs of our Indigenous staff and tenants in respect to accessing culturally relevant and culturally sensitive care and support. RainCity’s Black Affinity Group was formed to provide support for Black staff by creating a safe space to support each other, network, debrief, and to heal from the impact of harm endured. Candidates are welcome to self-identifying in their cover letters as Black, First nations, Métis, or Inuit.
All of our employees are expected to develop and exhibit skills to contribute to safety in the workplace, including demonstrating anti-racism knowledge and skills to support racialized communities, including knowledge of Canada’s historical and on-going colonialism and its impact on Indigenous peoples, and commitment to learn and uphold the Truth & Reconciliation Commission’s 94 Calls to Action and BC's Declaration on the Rights of Indigenous Peoples Act. Employees are also expected to demonstrate anti-discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.
Inclusivity and support for people with differing abilities
In our efforts to provide a barrier-free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process by sending an email to
[email protected].
If you're having any difficulty creating an account or submitting your resume: Please email
[email protected] for assistance.
Do you want to improve your chances of joining RainCity? Be sure to include a cover letter letting us know why the work that we do is important to you, and how your experiences make you a good fit for this role.
Do you need additional support with your application? Connect with our partners for assistance:
- ACCESS Futures provides free employment support for Indigenous people and can assist with career advising, resume and cover letter writing, and funding for training: https://www.accessfutures.com/employment-services
- PRISM Employment Support Service (ESS) provides free strengths-based, trauma-informed employment support program for 2SLGBTQIA+ people, including coaching sessions, workshops, personal counselling sessions, and financial assistance for transit, occupational training, clothing, and childcare: https://qmunity.ca/employment/
- WorkBC provides free employment services to all job seekers, providing with support in resume and cover letter writing, training, and financial support for childcare and transportation costs: https://www.workbc.ca/discover-employment-services/workbc-centres/employment-services
- MOSAIC provides free employment support for refugees, immigrants, and racialized women, with services in career readiness training, mentoring, and peer groups: https://mosaicbc.org/our-services/employment-services/
We are a Union
RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.
