JOB OPPORTUNITY: Manager, Directions Youth Services Centre
Manager, Directions Youth Services Centre Competition #11-26
Working within the mission, vision, values, and person-centered philosophy of the Agency, and reporting to the Program Director, the Manager is responsible for the management, quality, and supervision of a 24-7 drop-in centre, shelter and emergency weather response programs. As a member of the management team, the Manager supervises staff members, participates in budgeting and manages within their budget, as well as fostering relationships with funders and other internal and external parties. The Manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client-centered care, within a complex and busy 24/7 environment that extends to the community. The Manager actively supports the Agency’s awareness and goals around justice, equity, truth, and reconciliation, and participates in agency and program committees to enhance the strategic initiatives of the organization.
We Value You- Benefits:
- Three weeks’ vacation for full-time staff * entitlement increases from there
- Three paid household leave days a year
- Two paid Wellness Days a year
- Paid sick days
- Two and a half paid Agency days for full-time staff
- Five paid days for education leave/year
- One paid Moving Day/year
- Subsidized professional association annual dues (if applicable)
- Referral bonus program
- Milestone celebrations
- On-the-job education through various Lunch and Learns
- Safe and Respectful Work Environment
- Opportunities for Growth
- Ongoing support, mentoring, and recognition to help with engagement and career growth
- A work culture that values transparency, teamwork, learning, fairness, and integrity
Health and Wellness Resources:
- Generous health/dental benefits after 3 months.
- Three flex benefit options to meet your individualized needs
- Option of psychological/counselling services (up to $1500/year)
- Employee Assistance Plan
- Long Term Disability Plan
- Insurance, Travel insurance, ++
Pension: Municipal Pension Plan enrollment for eligible employees
Work Hours: 37.5 hours/ week
Salary: MGP 6 $98,280.00- $108,946.50 annual salary range
Location: Directions Youth Services, 1138 Burrard Street, Vancouver BC
Posting End Date: Posting will remain open until filled
What You Bring
- Collaborative Communication, including teamwork & cooperation, interpersonal communication, diversity and cultural agility
- Personal Effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, commitment to learning
- Personal Leadership, including influence, initiative, judgment and decision-making, creativity, and innovation
- Commitment to excellence, including results focus, client-centered service, planning and organizing, professional expertise, and technological proficiency
Education, Training, Experience
- Relevant Bachelor / Master's degree from an accredited institution in Social Work, Psychology, Human Sciences, or other related field, with 7 years of experience in a relevant domain, including 5 years of experience managing and leading team members
- Experience working with homeless and street-involved youth
Role Qualifications and Skills include, but are not limited to
- Awareness of community services, resources, and systems and ability to work with these; competence in working with a multicultural community
- Strong computer literacy for virtual workplaces, as well as comfort with word processing, spreadsheets, and/or databases is required for this role
- Strong ability to collaborate with internal and external stakeholders to develop, manage, and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment
- Ability to identify, establish, implement, and evaluate intervention plans
- Deep understanding of trauma-informed care and harm reduction practices
Program Planning and Management
- Communicate program/unit and budget strategic direction incorporating FSGV’s vision, values, and strategic direction and ensure integration into practice by interdisciplinary team members
- Develop and maintain professional relationships with government agencies and all professional and non-professional groups or individuals involved with the programs including relevant education bodies and grant funders
- Develop, recommend, implement, and evaluate staffing patterns, rotations, and vacation schedules to ensure staffing meets client needs
- Participate in 24-7 management support of programs, including on-call support on a rotating schedule
Program Quality
- Write reports on programs and services for senior management and funders
- Monitor program activities regularly to ensure quality services
- Develop and implement long-term goals and objectives to achieve successful program outcomes
Performance Management
- Supervise program staff by providing direction, input, and feedback; regularly meeting with staff and team to engage, support, and mentor program staff
- Implement effective performance management processes in an interdisciplinary team environment
Additional Requirements
- Successful completion of criminal record check
- Class 5 driver's licence is preferred
- Experience running CARF accredited programs is an asset
If you are submitting your application through the FSGV website, please scroll to the bottom of the page.
If you are applying through any other platform, kindly ensure that your application is submitted via our career website at https://fsgv.ca/careers/
Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.
We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion, and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.
If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number
#11-26 in the email subject line) to
[email protected].
We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.
Click to read our commitment to reconciliation, justice, and equity.
When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.
Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families, and individuals in the Greater Vancouver community. We believe in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. We assist youth under the age of 25 to get counselling for trauma, mental health, or substance issues. Our teams strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions inclusive programs of shelter and drop-in, safe houses, and other unique programs are committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome.
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