- Department: Investigations & Resolutions
- Reporting to: Director, Investigations & Resolutions
- Position Type: Permanent, Full-time
- Work Location: Vancouver or Victoria - Hybrid
- Salary: $114,569.84- $127,299.83
- Position Posted: July 8, 2026
- Application Deadline: Open until filled
- Apply to: https://talent.sage.hr/jobs/a96066b7-2c3b-4af4-9aa7-846d5a66e6ef
About the Role
BCCOHP is seeking a permanent, full-time Manager, Investigations & Investigation Committee to join our Investigations & Resolutions team. This position will report to the Director, Investigations & Resolutions.
The successful candidate will be responsible for providing operational leadership for the Investigations & Investigation Committee team in accordance with legislative requirements, BCCOHP Professional and Practice Standards and principles of administrative fairness.
Providing oversight to the Investigation Committee (the IC), the Manager is responsible for planning, coordination, and delivery of meetings, review of case documentation, while providing guidance to committee members.
The Manager leads the Investigations and Investigation Committee team and works closely with the Director, Investigations & Resolutions (The Director) to support program planning, continuous improvement initiatives across the team and the development and implementation of policies and processes that uphold trauma-informed practices, professional boundaries and investigation standards. The Manager is also responsible for making and ensuring decisions relating to investigations, and the Investigations Committee are aligned with HPOA.
Essential Duties
Investigations
- Perform duties in accordance with the HPOA and in accordance with HPOA requirements relating to investigations.
- Make decisions and ensure they are in alignment with the HPOA, BCCOHP Bylaws, and Standards Complete investigations in accordance with HPA, HPOA, and BCCOHP Bylaws.
- Raise and escalate concerns to the Director as needed.
- Liaise and correspond with internal and external parties to gather information towards disposition/decision of investigation files and to support action and enforcement.
- Interpret and apply BCCOHP Professional and Practice Standards to concerns and complaints.
- Serve as the primary liaison and lead point of contact for counsel when retained.
Investigation Committee Leadership & Governance
- Manage the planning, coordination, and delivery of all IC meetings.
- Work with the Director and the Investigation Committee Officer (ICO) to prepare and review IC meeting agendas and materials.
- Attend all IC meetings and present files and findings to support decision-making.
- Review cases and documentation before IC meetings to ensure completeness, quality, and readiness.
- Provide guidance and support to IC members during meetings, including procedural and regulatory advice.
- Oversee post-meeting follow-up activities, including action tracking and decision implementation
- Work with the Director to develop training orientations for the IC.
Program Implementation
- Develop, implement, and maintain processes and guidance, including those related to trauma-informed practice, professional boundaries, discrimination, and investigation standards
- Contribute to program development and continuous improvement initiatives across the Investigations & Investigation Committee team.
- Manage databases related to investigations, ensuring information is accurate, confidential, and up-to-date.
- Support implementation of the HPOA and ensure that investigation processes are aligned. Regulatory and Appeals Processes
- Address appeals and Oral Health Professionals (OHPs) disagreements with dispositions and provide support in collaboration with legal counsel and the Director.
- Oversee and coordinate the Health Professions Review Board (HPRB) files and processes.
Team Management and Leadership
- Contribute to strategic discussions and decision-making for BCCOHP and the Investigations & Investigation Committeeteam.
- Provide leadership, management, mentorship, and supervision of the Investigations & Investigation Committeeteam.
- Ensure each member of the Investigations & Investigation Committeeteam has a clear understanding of their role, accountability, authority, and responsibilities.
- Conduct performance reviews and planning for each member of the Intake & Collaborative Resolution team.
Organizational Support
- Provide operational and strategic support to the Director.
- Contribute to Board and committee reporting, including preparation of program updates and performance metrics.
- Collaborate with cross-functional teams to support regulatory operation and organizational priorities.
- Work with the Director, Communications & Engagement and other relevant members for publications.
- Work with the Director to support the successful implementation of the HPOA for Investigations and Resolutions and ensure its ongoing compliance.
- Support departmental projects and initiatives.
- Prepare and manage the IC operating budget.
- Manage the team budget and related expenses and support the Director with annual budget planning.
- Other duties as assigned.
Essential Skills and Qualifications
- Education, training, and experience equivalent to an undergraduate degree in law, health sciences, policy, public administration, criminology, or a related field, combined with 5 years' experience in investigations, professional regulation, discipline processes, or equivalent combination of education and experience.
- Experience in successfully building, developing, and managing a high performing team while ensuring continuous support and guidance to staff.
- Ability to interpret and apply policies and regulations.
- Experience with process and program development and implementation.
- Experience working with cases relating to trauma, sexual misconduct, and boundaries is an asset.
- Legal background experience is an asset.
- Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.
- Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools.
- Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
- Ability to handle sensitive and confidential information with discretion.
- Strategic, tactful and authentic leader who is able to influence at the functional levels.
- Exceptional critical thinking, analytical, conflict-resolution and problem-solving skills.
- Attention to detail and dependability are second nature.
- Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
- Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously.
- Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.
- Indigenous Cultural Safety training or equivalent self-directed training is an asset.
- Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset.
Work Hours
BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).
Flexibility
BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.
We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.
Total Compensation & Perks
The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $114,569.84 to $ 127,299.83. The salary offered will be determined based on factors such as experience relative to the requirements of the role.
BCCOHP offers the following benefits and perks:
- Extended health and dental benefits plan
- RRSP contributions
- Parking/transit subsidy
- Paid time off (20 vacation days, 5 sick days, and 7 personal days per year)
- Maternity/parental leave top-up
- Annual professional development allowance
- Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
- Early office closure on Fridays during the summer
How to Apply
If you are interested in joining our team, please apply here: https://talent.sage.hr/jobs/a96066b7-2c3b-4af4-9aa7-846d5a66e6ef. Applications will be accepted until this position is filled.
Who We Are
The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways:
- Ensuring that oral health professionals are able to practise competently
- Setting standards for the delivery of safe and patient-centred oral health care
- Investigating complaints about oral health professionals
We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP.
Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices.
Our Values
We put people first.
We recognize that the most important resource in delivering our mission is the diversity and knowledge of people.
We do what we say.
We are committed to delivering meaningful outcomes for patients and the public, and to being transparent about our work and its impact.
We get it done.
We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity.
We take the long view.
Through continuous improvement, we use our influence to make a positive impact today and in the future.
Strategic Focus
Regulatory leadership
We will identify the strategic opportunities within regulatory modernization, including a seamless transition to new governing legislation.
Cultural safety and humility
Uphold indigenous rights and promote reconciliation through the regulation and delivery of oral healthcare.
Health equity and anti-discrimination
Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.
Modernized regulatory functions
Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.
Our Work Environment
BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times.
BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination.
Job Types: Full-time, Permanent
Pay: $114,569.84-$127,299.83 per year
Benefits:
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Application question(s):
- Do you have experience developing and implementing processes and/or programs?
- Do you have experience conducting investigations and interpreting and applying policies and regulations?
Experience:
- management: 3 years (required)
Work Location: Hybrid remote in Vancouver, BC V6J 5C6
