Facilities & Construction Manager (North America)
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
As a Facilities & Construction Manager, you’ll play a critical role in shaping the physical workplace experience across ~43 FCTG locations in Canada, the US, and Mexico. This is a hands-on leadership role where you’ll own facilities operations, maintenance programs, and capital construction projects from concept to completion. Partnering closely with Real Estate, Finance, and brand leaders, you’ll ensure every space reflects our World Class Retailer ambition. If you thrive in a fast-paced, multi-site environment and love delivering operational excellence, this is your opportunity to make a visible impact.
Key Responsibilities
Own day-to-day facilities operations across ~43 retail, corporate, and support locations
Manage the ProLease maintenance ticket lifecycle from intake through to resolution
Coordinate vendors, trades, and contractors to ensure timely issue resolution
Develop and execute preventive maintenance programs for critical building systems
Source, negotiate, and manage facilities service contracts with defined SLAs
Act as escalation point for urgent facilities issues across all locations
Ensure compliance with health, safety, and building regulations
Incorporate sustainability and ESG practices into facilities operations
Lead design and construction delivery for fit-outs, relocations, and refresh projects
Manage CAPEX budgets, cost estimates, and project financial reporting
Drive value engineering and cost efficiencies across construction projects
Ensure projects are delivered on time, on budget, and to brand standards
Coordinate with landlords, building managers, and municipal authorities
Build and manage preferred vendor and contractor panels
Conduct vendor performance reviews and manage contract renewals
Collaborate with Real Estate leadership on portfolio strategy and execution
Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
5+ years’ experience in facilities management, construction project management, or similar
Proven experience managing multi-site facilities and vendor relationships
Hands-on experience delivering construction and fit-out projects end-to-end
Experience with facilities management systems (ProLease or similar CMMS preferred)
Knowledge of health, safety, and building codes (Canada and/or US)
Retail or multi-site commercial environment experience preferred
Strong project management and budget management skills
Vendor and contractor management expertise with SLA accountability
Working knowledge of building systems (HVAC, electrical, mechanical, fire/life safety)
Strong communication skills with ability to engage senior stakeholders
Familiarity with ESG and sustainability principles in facilities operations
Proficiency in Excel for budget tracking
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – Vancouver, BC
If this sounds like the opportunity you have been waiting for then .
For this position, we anticipate offering an annual salary of $80,000 - $90,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
This posting reflects an active vacancy that we are currently seeking to fill.
We welcome applications from candidates with diverse experiences.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]
Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
#LI-SC1#FCB#LI-Onsite
