At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…
The key function of the QA Lead is to manage and provide direction to the corresponding QA team by setting testing standards and determining task priorities. They take responsibility for successful testing and report defects to relevant stakeholders. They play a leadership role within the team by training and managing their direct reports.
This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.
Team Management and Direction:
- Provide clear direction, priorities, and guidance to their reports.
- Support and mentor individual team members to foster their career development and growth.
- Foster a safe, respectful and collaborative working environment for all members.
- Effectively manage their corresponding team’s performance and ownership.
Task Coordination and Prioritization:
- Collaborate with Production and QA Team Lead to determine task priorities for each release.
- Coordinate with team members to establish a Test Plan/Schedule for the project, ensuring effective coordination and updates for each area.
Testing and Defect Reporting:
- Take responsibility for the successful testing and reporting of defects for the assigned area.
- Ensure thorough testing coverage and adherence to quality standards.
- Work Closely with Outsource Vendor(s) to help execute our Test Plan and Strategy.
Resource Allocation and Staffing:
- Ensure their team members’ area coverage and capacity is planned out according to priorities provided by the production team and QA Team Lead.
- Optimize resource allocation to maximize efficiency and effectiveness in testing activities.
- Provide feedback and recommendations for internal and external testing coverage to the QA Team Lead.
Communication and Reporting:
- Communicate status and progress at regular intervals to a variety of audiences in various formats, such as team meetings, reports, or presentations.
- Provide timely updates to stakeholders on the QA team's activities, milestones, and risks.
Risk Management:
- Effectively manage risks related to testing, identifying potential issues and implementing mitigation strategies.
- Monitor and address any quality-related risks throughout the project lifecycle.
- Work with the Team Lead in documenting Live Issue Analysis investigation results.
Career Development:
- Take responsibility for the career development of their individual team members, providing guidance, feedback, and opportunities for growth.
- Support and encourage continuous learning and improvement within the team.
Quality Advocacy:
- Promote a "quality first" approach to decision-making, emphasizing the importance of delivering a high-quality gaming product.
- Advocate for quality standards and best practices within the team and across the organization.
KPI Management:
- Be accountable for the area team’s performance.
- Drive the assigned area to hit Key Performance Indicator (KPI) targets, such as defect closure rate, test coverage, or release stability.
- Monitor and analyze relevant metrics to ensure project success and drive continuous improvement.
Coaching and Mentoring Team members:
- Direct and mentor their Reports on best practices.
- Share knowledge and experience with team members.
- High school diploma.
- Extensive experience in testing Triple A games throughout the entire dev cycle.
- 7+ years of Triple A Game testing experience; preferably 5+ years of experience testing Live Services games.
- Experience in leading and managing internal and external QA teams.
- Strong tech capabilities and experience with JIRA, Confluence and Test Script Managing, and other QA-related software and testing tools.
- Strong aptitude to learn new tools, tech and processes.
- Familiarity with variety of device types/testing platforms and build processes.
- Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
- DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
- Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
- RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
- Commuter Benefit: we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.
- PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
- Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
- Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
- Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
- Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
- Cool spaces: Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile!
- Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!
The typical hiring range listed above is specific to candidates located in Vancouver. The salary will be determined based on your knowledge, skills and competencies, and you’ll have room to grow after you join!
If you’re interested in the position but your expectations don’t fully align with the provided range, we still encourage you to apply! Considerations may be made based on your experience level.
Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.
We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!
About Kabam
Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.
Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.
Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.
Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
