Shape policy, strengthen accountability, and support the systems that connect Ontarians to emergency care.
In this role you will lead complex, province-wide initiatives that influence how emergency health telecommunications are overseen, coordinated and delivered. You will support the development of centralized tools and platforms that improve how data is organized, analyzed and used, strengthening system visibility and enabling more consistent evidence-based decision making across emergency health telecommunications operations. You will also help assess and explore emerging and future technologies to strengthen 9-1-1 operations and support modernization of emergency health services.
Working at the intersection of research, analysis, and strategy development, you will conduct jurisdictional scans, review system performance data, assess emerging issues and trends, and translate findings into clear, practical recommendations that inform senior leadership decision making and frontline emergency health operations.
You will join a collaborative, supportive, and high-performing team that values creativity, innovation, and shared problem-solving. The branch fosters an inclusive culture with a strong focus on learning, continuous improvement, and working together toward meaningful outcomes. If you are motivated by dynamic work, exposure to senior leadership, and the opportunity to see your advice directly shape policies, programs, and real-world emergency health services, this role offers a challenging and rewarding next step.
Learn more about the Ambulance Communication Officers:
View on X – National Public Safety Telecommunicator's Week
View on LinkedIn– Ontario emergency health recognition
View on Facebook– Emergency health and ambulance communications
In this role, you will:.
- provide strategic digital advice to senior leadership on how emerging technologies, data systems, and innovation trends can strengthen oversight of Ontario's emergency health and air ambulance programs while aligning with government priorities.
- lead modernization projects that enhance system accountability through improved digital infrastructure, analytics capabilities, and technology enabled performance monitoring.
- develop and enhance digital tools and platforms that support province-wide oversight, including dashboards, reporting platforms, and technology standards for emergency health telecommunications services.
- collaborate with ambulance communications centres, air ambulance service providers, central agencies, and ministry partners to identify technology gaps, assess operational risks, and implement solutions that strengthen emergency health telecommunications systems.
- translate data and evidence into actionable insights by leveraging analytics, performance measurement tools, and research to support decision-making that impacts frontline emergency health services.
You have the ability to:
- assess complex business needs and develop strategic I&IT and digital solutions
- provide oversight of implemented digital solutions, including monitoring performance, synthesizing feedback, and recommending enhancements to support continuous improvement
- design and apply performance measurement frameworks, including developing indicators, identifying data sources, and leveraging analytics to inform evidence-based decision-making
- design and implement tools and processes to support modernization and system improvement initiatives, such as business analysis frameworks, modelling approaches, and forecasting tools
You have:
- experience providing strategic policy and program advice that supports decision-making and aligns with government and ministry priorities.
- the ability to assess complex program and policy issues and develop clear, evidence-based options and recommendations for senior leadership.
- demonstrated judgement in advising on program design, oversight, and improvement, balancing operational realities, risks, and long-term system impacts.
You have:
- led complex, multi-stakeholder initiatives or projects, setting direction, managing priorities, and delivering results in dynamic and high-profile environments.
- demonstrated project management expertise, coordinating workplans, monitoring progress and risks, and ensuring initiatives are delivered on time and aligned with strategic priorities.
You have:
- the ability to translate complex issues, data, and evidence into clear options and recommendations that inform senior leaders and drive meaningful change.
- experience leading or conducting in-depth research and analysis, including jurisdictional scans and trend analysis, to assess program effectiveness and identify system-level risks and opportunities.
- the ability to monitor and evaluate program and service performance.
You have:
- experience building and maintaining strong working relationships with internal and external partners, working collaboratively to align interests, address issues, and advance shared objectives.
- demonstrated the ability to navigate complex and sensitive stakeholder environments, facilitating discussions, managing differing perspectives, and contributing to effective and timely resolution of issues.
- experience providing technical advisory and consulting services in support of the development of information technology solutions and digital strategies,
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
