We are looking for a strong operational leader to oversee our Salmon Arm operations while supporting our team in delivering exceptional customer experience and business performance.
This role is ideal for a leader who brings a strong sense of accountability, supports their team’s success, and is motivated to continuously improve operations and drive results.
About Us
Located in the heart of the Shuswap, just minutes from Shuswap Lake, our Salmon Arm location is surrounded by one of British Columbia’s premier outdoor recreation areas.
Named Employer of Choice by Boating Industry Canada seven years running, Gibbons Motor Toys is a market leader in heavy gauge aluminum boats and powersports products. We retail and service KingFisher, Stabicraft and Coyote boats, Mercury engines, Can-Am offroad vehicles, Ski-Doo snowmobiles and more.
With over 45 years of experience, our sales, parts, and service teams provide the best knowledge in the industry!
Job Title: Operations Manager, Salmon Arm
Start Date: August 2026
Status: Full-time
Compensation: $85,000 to $110,000 per year (combination of salary + commission)
Health and Dental benefits after 3 months, Health Spending account after 6 months, employer matched pension after 12 months
The Role
As the Manager of Salmon Arm operations, you are responsible for the overall leadership, coordination, and performance of the location. You will oversee day-to-day activities across all departments, including support of the sales team through local leadership, aligned with the direction of the General Sales Manager, ensuring accountability, consistency, and strong execution.
Working closely with the General Manager and Gibbons Motor Toys’ Senior Leadership Team, you will support the implementation of business strategies and drive operational initiatives that contribute to sales growth, service excellence, and overall store performance.
This role requires a strong leader who can effectively coordinate multiple functional areas, support and develop department managers, and maintain a high standard of customer experience. You will play a key role in building a high-performing team, reinforcing accountability, and ensuring the location operates efficiently while continuing to grow and improve.
Key Responsibilities
Operational Leadership: Oversee the day-to-day operations of all departments within the Salmon Arm location, ensuring alignment across parts, service, and sales, with the sales function operating under the direction of the General Sales Manager. Coordinate activities to maintain efficiency, meet service timelines, and ensure consistent execution across the business.
Maintain a strong working knowledge of all store functions and step in to support operations as needed, ensuring continuity during staffing or workload challenges.
People Leadership: Lead a team of department managers, supporting their development while holding them accountable to performance expectations. Conduct performance planning, provide ongoing feedback, and address underperformance through coaching, development, and clear direction.
Support hiring and selection processes for direct reports in collaboration with HR and the General Manager. Lead regular communication meetings to ensure all staff understand priorities, expectations, and business objectives.
Business Performance: Monitor financial and operational results, reviewing performance with department managers to drive accountability and continuous improvement. Track key performance indicators and support alignment with pricing, margin, and profitability objectives.
Contribute to business growth by identifying opportunities within parts, service, and overall store operations, and supporting initiatives that improve revenue, efficiency, and overall performance.
Customer Experience & Relationship Management: Support all departments in delivering a consistent, high-quality customer experience by ensuring enquiries are handled promptly and professionally. Coach team members to understand customer needs, anticipate opportunities, and build long-term relationships.
Handle complex or escalated customer concerns with professionalism and confidence, reinforcing Gibbons Motor Toys’ commitment to superior service standards.
Process Improvement, Facilities & Safety: Identify opportunities to improve operational processes and support the implementation of initiatives that enhance efficiency, workflow, and overall effectiveness.
Ensure all health and safety standards are followed, and that facilities, yards, and retail spaces are maintained to a high standard, reflecting the professionalism of the business.
What You’ll Bring
- Minimum 7 years of leadership experience with a demonstrated ability to lead, motivate, and develop teams
- Strong ownership mindset with a high level of accountability and initiative
- Proven ability to meet operational, quality, and profitability objectives
- Experience managing multiple functional areas within a business
- Strong organizational, problem-solving, and decision-making skills
- Ability to work in a dynamic environment and adapt to changing priorities
- A forward-thinking approach to operations, with a strong interest in using technology, data, and systems to improve performance and drive efficiency
- Proficiency with Microsoft 365 and experience using inventory and CRM systems
- Industry experience in marine is an asset
Why You’ll Like Working Here
- A leadership role with real ownership of a multi-department operation, where your decisions directly impact performance and results
- The opportunity to lead and develop a team while shaping the day-to-day operations of the Salmon Arm location
- A fast-paced, hands-on environment where initiative is valued and ideas can be implemented quickly
- A well-established, growing business with a strong reputation in the marine and powersports industry
- Competitive compensation, benefits, and the opportunity to build a long-term career with an award-winning employer
- The opportunity to live and work in the Shuswap region, with access to year-round outdoor recreation and a strong community atmosphere
Application Details
A cover letter is required as part of your application. Please ensure your submission includes details on your leadership experience and why you are interested in this opportunity.
Applications will be reviewed on an ongoing basis, with a target closing date of June 30, 2026.
Learn more about us at www.gibbonsmotortoys.com
Pay: $85,000.00-$110,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
Work Location: In person
