Job Type: Full-time | Permanent | In-Office
Salary: $20 - $28 per hour
Location: Victoria, BC
About Us:
At BAUCO Access Panel Solutions Inc., we believe in treating people the way we would like to be treated and creating an environment where your expertise and passion can stand out. As a result, we pride ourselves in being the most customer-responsive access panel company in the industry.
Founded in 1995, BAUCO is a leading manufacturer and distributor of high-quality, customizable architectural access panels and grilles. We are known for innovation, precision, and service excellence. Our integrated model allows us to deliver fast lead times, custom solutions, and responsive support directly to job sites locally and across North America. Our products are featured in landmark projects such as the Wickaninnish Inn in Tofino, the Museum of Modern Art in New York, and the Wilshire Grand Hotel in Los Angeles.
About the Role:
As the Customer Service Specialist (CSS), you are the face of the company. In our team driven office, you will report to the Sales and Business Development Manager and work closely with other Specialists within our Customer Service team to keep the business moving forward. You will interact directly with AEC professionals to determine the best solution for their project requirements, and support them from their first call through to delivery, providing exceptional service by applying our proven customer support process.
A Day in the Life:
You are all about attention to detail and delivering solutions that solve real customer problems. You prioritize listening and understanding, fostering lasting relationships through attentive dependable service. You have an aptitude and desire to grasp technical details, drawing on the expertise of our technical team, your in-house training, and resources such as product literature, web links, submittal drawings, and samples to provide detailed application-based consultation.
Your day-to-day responsibilities include:
Providing tailored product recommendations and detailed application-based consultation to AEC professionals across North America and the Caribbean
Preparing and delivering accurate commercial quotes, including cost of goods, trade discounts, freight costs, and delivery timelines
Managing customer accounts through our CRM, accounting, and quoting software, following our established account management process
Communicating promptly and professionally with customers by phone and email throughout the full project lifecycle
Collaborating with teammates to share workload, maintain service standards, and support a cooperative team environment
Investigating and resolving customer inquiries with a problem-solving mindset and strong attention to detail
What You’ll Need to Succeed:
Minimum 2 years of customer service experience in a similar role
Previous experience in manufacturing, construction, commercial building supply, or another B2B sales environment is preferred
Experience in customer support or account management is an asset
Exceptional attention to detail with the ability to perform complex tasks accurately
Strong written and telephone communication skills
Versatility to manage multiple customers and priorities simultaneously
Ability to investigate, problem-solve, and follow through on commitments
Excellent organizational skills, including priority-based time management and task tracking
Team player attitude: willing to share workload and contribute to a cooperative environment
Enthusiasm to learn and understand our market, products, and customer environment
Tech-savviness: experience with QuickBooks or similar software, Microsoft Office Suite, and CRM platforms
Bonus Points:
Experience in construction, architecture, manufacturing, or commercial building products
Familiarity with custom, specification-based, or project-based products and orders
Ability to read drawings, specifications, or technical product information
Bilingual communication skills (English/French or English/Spanish) are an asset
Interest in improving processes and customer experience
What We offer:
Competitive hourly wage plus participation in the company bonus program
Comprehensive medical, dental, and vision care with 100%-employer-paid premiums
Flexible paid vacation
Continuous learning and professional development
Consistent performance management process
Monthly peer recognition celebrations, staff meals, and social events
How to Apply:
Please send your resume and cover letter with the subject line ”Customer Service Specialist - BAUCO.” Please note that we are unable to support work visas of any kind at this time for this role.
If you don’t meet all of our requirements exactly or have taken a non-traditional professional path, we still want to hear from you. Use your cover letter to tell us about your unique experience. We value a diverse team and recognize that skills are transferable. We encourage applications from people who may be underrepresented in the industry and are committed to fostering a welcoming culture that encourages flexibility and inclusion.
If you have questions or need accommodations, please let us know via email.
