Organizational Summary
Columbia Paramedic Academy is British Columbia's largest private paramedic training institution, offering both Primary Care Paramedic (PCP) and Advanced Care Paramedic (ACP) programs. We pride ourselves on embracing progressive approaches to learning and providing an engaging and fulfilling educational experience for our students.
Headquartered in Langley, BC, we deliver our programs at permanent locations in Victoria and Langley, as well as on a rotational schedule throughout the province in many historically underserved communities.
Columbia Paramedic Academy is a part of Columbia Learning Group, a leader in paramedic and first aid training and curriculum development. Our sister companies, Heartsafe EMS and Columbia Medical Training offer a variety of first aid and medical responder courses.
Job Summary
Reporting to the President, the Paramedic Programs Coordinator is an integral part of the team, providing administrative and ongoing support for both students and our Primary Care Paramedic (PCP) and Advanced Care Paramedic (ACP) programs. This position requires exemplary customer service as it serves as the primary point of contact for students, staff and key external partners. The role includes responsibility for program planning and delivery, providing administrative support to our instructional teams, and monitoring individual student support plans. It is a blend of clerical, administrative, operational and project coordination tasks.
The successful candidate is a quick learner, comfortable with online systems, and thrives in a dynamic environment. They are a self-motivated worker who can also collaborate with others and they are excited to have a direct and lasting impact on paramedic education in the province.
Key Responsibilities and Duties
· Resolves complex student inquiries, escalating to a manager as may be required
· Working with management to schedule courses, including researching and booking venues
· Coordinating student practicum placements and field experiences
· Managing student and instructor online platforms, including SimKlar and Synap
· Tracking and submitting student information to regulatory bodies
· Ensuring that student records are maintained in line with regulatory and program requirements
· Auditing student’s academic history and records for graduation eligibility
· Providing administrative support for program assessments, including coordinating preparations for mid terms, final exams and remedial exams
· Providing administrative support for Accreditation process
· Supporting student and staff investigations
· Managing equipment and training supplies, including overseeing equipment, ordering supplies for programs and coordinating preparation and delivery of equipment for courses
· Planning and overseeing the online bookstore and related inventory
· Distributing student feedback surveys and compiling the results
· Working with management to ensure program compliance with regulatory frameworks and processes (eg. PTIB, EMALB)
· Providing administrative support for students requiring financial aid
· Updating website with course information, schedules and other program details
· Performing general office duties as required
Skills and Qualifications
· High school graduation, plus a two year post-secondary diploma, plus 1-3 years related experience or equivalent combination of education/experience
· Proven ability to meet deadlines, establish priorities and maintain a high level of accuracy, while managing a high volume of work during peak periods
· Ability to take initiative and exercise sound independent judgement within areas of responsibility
· Ability to work effectively independently and in a team environment
· Demonstrated ability to provide high levels of customer service
· Excellent organizational skills, detail oriented
· High level of computer literacy, with a minimum of intermediate level experience with Word, Outlook, and Excel
· Strong written and verbal communication skills, including the ability to respond professionally, courteously and in a clear manner
· Demonstrated ability to work independently with minimal supervision
· Ability to establish and maintain effective working relationships with a variety of internal and external contacts, including students, staff, faculty, external health partners and the public
· Demonstrated skills in project management (planning, leading, coordinating, organizing and communicating)
· Demonstrated ability to problem solve
· Ability to exercise tact, diplomacy and discretion
· Knowledge of the paramedic industry an asset
· Physical ability to lift boxes (up to 25 lbs) is required
· Prior work experience supporting an instructional environment an asset
· Prior experience working with Quickbooks Online, Moodle, Arlo LMS, Submittable, WordPress and/or Prestashop an asset
Working Relationships
· Administrative Assistants in Victoria and Langley
· Lead Instructors
· Manager, Paramedic Programs
· Director, Learning
· President
Compensation and Benefits
This is a permanent, full-time position. We also offer 3 week’s paid vacation, 10 paid annual sick leave days (which can be used for yourself or to care for immediate family members), an option of medical benefits or a paid amount in lieu, and flexible scheduling practices that include the potential for shifting schedules, occasional telecommuting/remote work and banking time off, subject to operational requirements.
Job Types: Full-time, Permanent
Pay: $27.75-$30.75 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Do you currently reside in, or within commuting distance to, Victoria, BC?
- We typically receive hundreds of applications per posting, so responses to this question are an important part of how we select candidates to move forward.
Why are you interested in this position?
Education:
- Secondary School (required)
Work Location: In person
