Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Accountabilities:
*The incumbent may perform all, some, or a similar range of duties.*
1. Leadership & Continuous Improvement
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Provide leadership and oversight for warehouse, recycling, logistics, and supply chain functions.
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Ensure consistent execution of NRO standards, policies, procedures, and initiatives across all assigned DRCs.
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Monitor performance through regular site audits, reporting, and KPI reviews; develop corrective action plans where needed.
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Analyze performance metrics, financial reports, productivity trends, and service levels to support data-driven decisions.
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Lead process improvement projects and organizational initiatives that enhance efficiency, productivity, donor experience, and sustainability.
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Foster a culture of accountability, continuous improvement, and innovation.
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Stay current on industry trends, warehousing technologies, and supply chain best practices, identifying opportunities for enhancement.
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Establish, monitor, and evaluate benchmarks to drive performance improvement across the area of operation.
2. Warehouse, Logistics & Supply Chain
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Oversee warehouse operations including inventory flow, logistics coordination, recycling activities, and related reporting.
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Ensure accurate, timely, and efficient management of inventory, space utilization, product flow, and records.
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Review, develop, and implement policies and procedures to improve safety, productivity, efficiency, and service delivery.
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Support preventative maintenance planning for warehouse equipment and fleet assets; recommend interim solutions to minimize downtime.
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Ensure all shipping, receiving, inventory, recycling, and related documentation is completed accurately and maintained appropriately.
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Monitor security, loss prevention, fraud prevention, and risk controls across assigned locations.
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Generate, review, and present DRC KPI updates and business analysis to senior leadership.
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Support annual budgeting, forecasting, capital planning, and business case development.
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Recommend resource allocations, staffing adjustments, equipment investments, and facility improvements as needed.
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Maintain productive relationships with vendors, donors, suppliers, contractors, and external service providers.
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Collaborate with other DRC Managers to ensure continuity of supply, consistency, and resource sharing across the network.
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Ensure stores are supplied efficiently and effectively to support business objectives.
3. People Leadership & Safety
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Provide direction, coaching, and support to DRC supervisors, staff, and volunteers.
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Build and sustain a positive, respectful, safe, and high-performing workplace culture.
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Lead workforce planning to support current requirements and future growth.
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Recruit, onboard, train, coach, and manage employee and volunteer performance in accordance with legislation and Salvation Army policies.
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Support leadership development and succession planning within the DRC.
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Facilitate ongoing safety, compliance, and leadership training initiatives.
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Ensure compliance with all applicable workplace legislation, including Occupational Health & Safety requirements, WSIB regulations, Ministry of Labour standards, and internal policies.
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Conduct or support workplace investigations, corrective actions, and incident follow-up as required.
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Participate in employee relations matters including performance management, grievances, labour relations, and arbitrations as needed.
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Stay current on warehousing, logistics, and transportation safety standards; recommend improvements to equipment, processes, and training programs.
WORKING CONDITIONS
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This is a Permanent Full Time Position.
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Work is performed across warehouse, office, retail, and outdoor environments.
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Exposure to varying temperatures, noise, moving equipment, and physical labour.
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Frequent standing, walking, bending, and lifting required; occasionally lifting to 40 lbs.
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Occasional travel within the area of operation to audit store delivery is required.
QUALIFICATIONS
Education
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Post-secondary diploma or degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field.
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Equivalent combinations of education and relevant experience will be considered.
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Forklift certification is an asset; current First Aid/CPR certification is an asset.
Experience
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Minimum 5 years of progressive leadership experience in warehouse, logistics, supply chain, transportation, recycling, distribution, or a related environment.
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Demonstrated experience leading multi-site operations and managing diverse teams.
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Strong understanding of warehouse operations, inventory control, logistics, fleet management, and safety practices.
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Experience with KPI reporting, business analysis, budgeting, and continuous improvement.
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Proficiency in Microsoft Office and warehouse or supply chain management systems.
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For DRCs with Unions, experience in a unionized environment is required.
Skills & Attributes
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Strong leadership, coaching, and people management capabilities.
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Excellent organizational, analytical, problem-solving, and decision-making skills.
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Proven ability to manage competing priorities in a fast-paced environment.
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Clear communicator with strong presentation and relationship management skills.
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Ability to lead change and drive improvement initiatives.
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High attention to detail, accuracy, and accountability.
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Sound judgment, integrity, and professionalism.
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Valid unrestricted driver's license with an acceptable driver's abstract.
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Ability to provide an acceptable Police Record Check.
MISSION & COMPLIANCE
All responsibilities must be carried out in accordance with The Salvation Army's mission, values, policies, code of conduct, and applicable legislation. The incumbent is expected to model and support the organization's commitment to health and safety, ethical conduct, and a respectful workplace. The incumbent must:
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demonstrate their willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to the position’s responsibilities;
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work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Managerial Responsibility:
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Reports directly to: National Director, Senior Distribution and Recycling Management
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Provides leadership and oversight within the DRC.
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May manage 20+ employees including administrative staff, supervisors, and managers.
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Responsible for the full employee lifecycle: recruitment, onboarding, training, scheduling, supervision, and performance management.
Financial and Materials Management:
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Oversight of significant assets and material resources within assigned DRC operations.
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Oversees recycling sales activities and related reporting across assigned locations.
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Supports inventory control, asset management, and budget adherence.
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Participates in forecasting, budgeting, and financial planning; supports audit preparation and liaises with auditors and funding stakeholders as required.
Provides recommendations on investments, resource allocation, and cost efficiencies
This location is located at 765 Vanalman Ave, #104 | Victoria, BC | V8Z 3B8
Compensation:
The target hiring range for this position is $58,531.20 to $73,174.40 with a maximum of $87,817.60.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
