Victoria, Bc Dispatch Jobs – 14 Openings This Week

Dispatcher
Westisle Heating & Cooling —Duncan, BC
- $22–$27 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
5d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Victoria, BC
- Customer service
- Windows
- Communication skills
Dispatch / Operations
Ralmax —Victoria, BC
- $28–$38 an hour
- Full-time
- Construction experience
- Communication skills
- Mechanical knowledge
Quick apply
Dispatcher, Integrated Logistics Office
Island Health —Victoria, BC
- $29.24 an hour
- High school diploma or GED
- Typing
CRCL Systems, Screening and Dispatch Navigator - Casual Call
AVI Health and Community Services —Victoria, BC
- $36.06 an hour
- Overtime
- Communication skills
Quick apply
Scheduler
Rentokil Initial —Victoria, BC
- $43,000–$45,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Designated paid holidays
- Dental care
Quick apply
14d
Transit Supervisor - Victoria
Transdev Canada —Victoria, BC
- $31.06–$34.19 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
6d
Dispatcher- Military Police Unit Esquimalt
Commissionaires Victoria, The Islands And Yukon —Victoria, BC
- $26.27–$27.30 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Flexible schedule
Service Dispatcher (Growth Opportunity to Sales)
4 Seasons Comfort Solutions —Saanichton, BC
- $18.25–$32.10 an hour
- Full-time
- Customer service
- Analysis skills
- HVAC
Quick apply
14d
Security Dispatcher (Victoria, BC) Full Time
Kandor Management —Victoria, BC
- $24.00–$25.50 an hour
- Full-time
- English
- Supervising experience
- Organizational skills
Quick apply
Security Dispatcher (Full-Time)
Guardteck Security —Victoria, BC
- $24.00–$25.50 an hour
- Full-time
- English
- Supervising experience
- Organizational skills
Quick apply

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Dispatcher

Westisle Heating & Cooling
Duncan, BC

Quick apply

Job details

Full-time
5 days ago

Benefits

Extended health care
Disability insurance
Dental care
Company events
Life insurance
On-site parking

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
High school diploma or GED
HVAC
Communication skills

Full job description

Job description:

Overview
The Dispatcher is a critical operational role at Westisle Heating & Cooling. This blended dispatch and customer service role is responsible for managing inbound customer communication, scheduling and coordinating field technicians, creating accurate work orders, coordinating residential installations from estimate through completion, and ensuring smooth day-to-day service operations. The Dispatcher is the operational hub between customers, technicians, and the Service Administration Manager - and plays a direct role in the quality of every service experience Westisle delivers.

About Us

Westisle Heating & Cooling is the leading heating, cooling, and refrigeration contractor serving Duncan, the Cowichan Valley, and mid-Vancouver Island. Our services span residential and commercial service and repairs, preventative maintenance, and heat pump, gas, and refrigeration installations. We're a growing team of 13+ field technicians backed by a tight-knit office staff, and we pride ourselves on fast, professional service and long-standing customer relationships.

Key Responsibilities

Dispatch & Schedule Management

Manage the daily and weekly technician schedule across commercial and residential service & install work
Assign and dispatch technicians based on job priority, location, skill set, and Service Manager direction
Maintain accurate scheduling in Service Fusion - no double-bookings, correct time allocations, and complete job details on every work order
Conduct a 1-2 week scheduling lookahead to identify capacity gaps or conflicts before they become problems
Constantly manage and review service queue; ensure work orders are accurately set up, labeled, and organized
Coordinate with the Service Administration Manager on scheduling priorities, urgent jobs, and capacity constraints

Customer Service & Communication

Answer all inbound calls promptly (target: within 3 rings) and handle customer inquiries professionally; call scripts to be followed accurately
Qualify the nature of each customer request - service, maintenance, warranty, or installation inquiry - and route accordingly
Communicate appointment windows and ETAs accurately; set clear expectations and follow up when timelines change
Represent Westisle's brand professionally in every customer interaction - phone, email, and in-person
Identify and escalate at-risk customer situations (repeated reschedules, complaints, urgent needs) to the Service Administration Manager
In conjunction with monthly email & post-card management, conduct outbound calls to our residential customer list on a monthly basis to schedule residential maintenance visits

Work Order Creation & Data Integrity

Create complete, accurate work orders in Service Fusion for every inbound service or maintenance request
Capture all required information: customer and site details, problem description, urgency, job type, billing method, access requirements, and equipment notes
Assign correct job type, priority, and source on every work order
Maintain up-to-date customer account and contact information in Service Fusion
Review and clear open or incomplete work orders on a daily basis

Residential Install Coordination

Answer all incoming residential install inquiries, retrieve relevant equipment and site information, and schedule the initial estimate based on the sales representative's schedule
Coordinate scheduling of sold installations - book install dates with customers, assign install crews, and manage the install calendar
Coordinate sub-trades (electrical, gas, and other trades) to align with install timelines
Coordinate equipment ordering, delivery timing, and site readiness with suppliers and the install team
Communicate proactively with customers throughout the install process - from estimate booking through completed installation

Warranty Submission

Submit equipment warranty submissions for newly installed equipment on a weekly basis following Westisle's established warranty submission process
Coordinate with technicians and the Service Administration Manager to gather required documentation for warranty submissions

Experience & Requirements

Experience in a dispatch, customer service, or administrative coordination role (HVAC, trades, or field service background is an asset)
Excellent interpersonal and communication skills - phone-confident, professional, and clear
Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office (Outlook, Word, Excel)
Experience with field service management software (Service Fusion, ServiceTitan, or similar) is a strong asset
High School Diploma or equivalent required
Must be legally authorized to work in Canada
Clear criminal background check required prior to start

Position Details

Reports To: Service Administration Manager
Location: Westisle Heating & Cooling - Duncan, BC (in-person)
Employment Type: Full-Time, Permanent
Start Date: As soon as possible

Pay: $22.00-$27.00 per hour

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking

Application question(s):

Do you have any concerns with 7:30am - 4:30pm work hours (1-hour lunch)?
Are you comfortable with in-person work at our Duncan location 5 days a week?

Work Location: In person

Quick apply

Refine Your Search

dispatch jobs in victoria, bc

Dispatcher

Desktop Support Engineer (Dispatch /Part-Time)

Dispatch / Operations

Dispatcher, Integrated Logistics Office

CRCL Systems, Screening and Dispatch Navigator - Casual Call

Scheduler

Transit Supervisor - Victoria

Dispatcher- Military Police Unit Esquimalt

Service Dispatcher (Growth Opportunity to Sales)

Security Dispatcher (Victoria, BC) Full Time

Security Dispatcher (Full-Time)

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