victoria, bc hotel front office manager Jobs – 7 Openings This Week

Front Office Manager
Westin Bear Mountain Resort & Spa —Langford, BC
- $65,000–$75,000 a year
- Weekends as needed
- Customer service
- Hotel
- In-person
- Dental care
- Paid time off
Quick apply
Guest Services Manager
Oceanfront Suites at Cowichan Bay —Cowichan Bay, BC
- From $52,000 a year
- 8 hour shift
- Management
- Hotel
- Supervising experience
- Dental care
Quick apply
Front Office Manager
Marriott International, Inc —Victoria, BC
- $65,000–$75,000 a year
- Weekends as needed
- Hotel
- Supervising experience
- Front desk
Night Auditor
Coast Hotels —Victoria, BC
- $25 an hour
- Part-time
- Microsoft Excel
- Customer service
- Hotel
Quick apply

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Assistant Front Office Manager
The Clayfield —Niagara-on-the-Lake, ON
Support pre-opening and operational projects, budgets, process development, and service initiatives as required.
Quick apply
9d
Front Office Supervisor
Courtyard by Marriott Brampton —Brampton, ON
Ensure proper cash handling, credit card processing, and audit procedures are followed. Monitor daily arrivals, departures, VIP guests, and special requests.
From $43,000 an hour
Quick apply
1d

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Front Office Manager

Westin Bear Mountain Resort & Spa
Langford, BC

Quick apply

Job details

Full-time

Benefits

Extended health care
On-site gym
Dental care
Paid time off
On-site parking

Skills

Customer service
Hospitality Management
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Job Summary

We are seeking a highly motivated and service oriented Front Office Manager to join our team at The Westin Bear Mountain Resort & Spa, located in beautiful Victoria, BC.

This key department head role is responsible for leading the daily Front Office operation, including Front Desk, Guest Services, Bell services, and related arrival and departure processes. The successful candidate will support exceptional guest experiences, team engagement, operational efficiency, and consistent execution of hotel and brand standards.

The ideal candidate will have strong experience in hotel Front Office operations, preferably within a full service or resort environment. Success in this role will come from strong leadership, sound judgment, effective communication, and the ability to support both guests and associates in a fast paced hospitality setting.

The position offers a salary range of $65,000 to $75,000 CAD, depending on experience.

Key Responsibilities

Manage daily Front Office operations and act as a key communication hub between operational departments
Ensure staffing levels and schedules are aligned with business demands, guest service needs, and financial objectives
Lead, coach, train, and support Front Office associates, supervisors, and Bell team members
Recruit, interview, onboard, and support the development of Front Office team members
Monitor guest satisfaction scores, guest feedback, and service trends, with a focus on continuous improvement and corrective action where needed
Handle guest inquiries, service recovery, and emergency situations with professionalism and sound judgment
Manage and participate in the Manager on Duty program as required
Support departmental budgets through effective cost controls, productivity awareness, and well managed schedules
Set departmental goals, communicate priorities, and support the team in achieving service and operational objectives
Ensure team members maintain current knowledge of resort products, services, events, activities, and amenities
Maintain strong communication and working relationships with all departments, as well as external guests, customers, and suppliers
Ensure Westin and Marriott brand standards, hotel policies, SOPs, and procedures are consistently applied
Support and drive Front Office related brand programs, including Marriott Bonvoy engagement and recognition standards
Participate in hotel operations meetings and interdepartmental meetings requiring Front Office attendance
Perform Front Office Associate duties when operationally required
Support Night Audit coverage as needed

Qualifications

Minimum 2 years of experience in a hotel Front Office supervisory or management role
Previous experience as a Front Office Manager, Assistant Front Office Manager, Guest Services Manager, or Rooms Operations leader is required
Marriott, Westin, or branded hotel experience is considered an asset
Strong knowledge of Front Desk operations, guest service standards, reservations, billing, and property management systems
Experience with PMS, Lightspeed, Opera, or a similar property management system is considered an asset
Strong leadership skills with the ability to coach, motivate, and support a team
Excellent communication, organization, and problem solving skills
Calm and professional approach when handling guest concerns, service recovery, and emergency situations
Good financial awareness and ability to support departmental cost controls
Accountable, resilient, and able to work effectively under pressure
Flexible schedule with the ability to work evenings, weekends, holidays, and nights as business demands
Must be legally eligible to work in Canada

Pay: $65,000.00-$75,000.00 per year

Benefits:

Dental care
Extended health care
On-site gym
On-site parking
Paid time off

Work Location: In person

Quick apply

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hotel front office manager jobs in victoria, bc

Front Office Manager

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Front Office Manager

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