Full-Time Bell / Valet Attendant
Magnolia Hotel & Spa | Victoria, BC
Full-Time Permanent | Starting at $25.00 per Hour
About Magnolia Hotel & Spa
The Magnolia Hotel & Spa is Victoria’s luxury boutique hotel, located just one block from the Inner Harbour and steps from some of the city’s best restaurants, shops, attractions, and entertainment.
Proudly recognized as one of the top hotels in Canada by TripAdvisor, Travel + Leisure, and Condé Nast Traveler readers, and most recently awarded a prestigious MICHELIN Key (2 years), The Magnolia is known for delivering thoughtful, personalized, and memorable guest experiences.
Our team is passionate about warm hospitality, exceptional service, and creating genuine connections with every guest. We are currently seeking a full-time Bell / Valet Attendant to join our Guest Services team.
Position Overview
As a Bell / Valet Attendant, you will play an important role in creating an exceptional first and last impression for our guests. This guest-facing position is ideal for someone who enjoys working with people, takes pride in professional service, and thrives in a fast-paced luxury hotel environment.
The successful candidate will assist with guest arrivals and departures, luggage handling, valet parking, local recommendations, room service deliveries, and a variety of guest service requests. This role requires strong communication skills, excellent attention to detail, and the ability to deliver anticipatory service with warmth and professionalism.
Key Responsibilities
- Warmly welcome guests upon arrival and provide a polished, professional first impression.
- Assist guests with luggage during check-in, check-out, and room moves.
- Safely valet park and retrieve guest vehicles.
- Provide helpful information about local restaurants, attractions, directions, transportation, and hotel amenities.
- Assist with guest service requests in a prompt, courteous, and professional manner.
- Deliver room service orders and other guest items as required.
- Support the Front Office and Guest Services team with daily operations.
- Maintain the cleanliness, organization, and presentation of the hotel entrance and bell/valet areas.
- Follow all hotel safety, security, and emergency procedures.
- Assist with banquet items, linen carts, luggage storage, and other physical tasks as needed.
- Complete all other duties as assigned.
Knowledge, Skills, and Abilities
- A genuine passion for hospitality, guest service, and creating memorable experiences!
- Professional, polished appearance suitable for a luxury boutique hotel environment.
- Excellent communication and interpersonal skills.
- Strong customer service attitude with the ability to remain calm and professional under pressure.
- Ability to multitask and prioritize in a busy, guest-focused environment.
- Strong attention to detail and sound judgment.
- Effective listening skills and the ability to anticipate guest needs.
- Physically capable of lifting and moving guest luggage, carts, and other hotel items.
- Familiarity with Victoria restaurants, attractions, events, and local directions is an asset.
- Knowledge of hotel safety and emergency procedures is an asset.
- Ability to work independently and as part of a team.
Qualifications
- Previous hotel, valet, bell, guest services, or customer service experience is an asset.
- Valid BC driver’s licence with a clean driving record is required.
- Ability to operate a standard transmission vehicle is required.
- Serving It Right certification is required or must be obtained upon hire.
- Must be available to work weekends, evenings, and holidays.
- Must be legally eligible to work in Canada.
Pay & Benefits
- Starting wage of $25.00 per hour, with future wage progression opportunities based on demonstrated performance, successful completion of training, operational needs, availability, and cross-training in additional areas such as Front Desk operations.
- Full-time permanent position, approximately 40 hours per week.
- Medical and dental benefits available after successful completion of the probationary period, subject to minimum hours worked.
- Opportunity to work with one of Canada’s top-rated luxury boutique hotels.
- Supportive team environment with a strong focus on guest service and professional growth.
Why Join The Magnolia?
At The Magnolia Hotel & Spa, our Bell / Valet team is an essential part of the guest experience. From the first greeting at the door to the final farewell, this role helps set the tone for the warm, personalized service our hotel is known for.
If you are passionate about hospitality, enjoy working with people, and take pride in delivering exceptional service, we would love to hear from you.
Job Type: Full-time, Permanent
Pay: From $25.00 per hour
Expected Hours: 32-40 per week
Location: Victoria, BC
Schedule: Weekends, evenings, and holidays required
Apply today and join the Guest Services team at The Magnolia Hotel & Spa!
Pay: From $25.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
Licence/Certification:
- Driving Licence (required)
Location:
- Victoria, BC V8W 1B8 (required)
Work Location: In person
