Location:
Victoria, BC, CA, V8X 1J9
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Req ID: 54199
Jobs by Category: Operations
Job Function: Administrative
Status: Full Time
Schedule: Regular
Description
Join our team
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.
Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.
Be a part of a transformational journey with innovative talent and leading edge technologies.
Employee Services Administrators provide administrative support and advice to internal and external clients on human resource, pension, benefits and payroll plans.
Employee Services Administrators are responsible to verify, process, input and maintain the plans in their area of specialty within established time and quality standards to ensure high levels of client satisfaction.
Employee Services Administrators ensure that plans are administered in accordance with plan provisions, client policies and legislative requirements.
Employee Services Administrators ensure that accounts and transactions are administered in accordance with client’s policies and procedures or other contracted requirements as well as any legislative requirements.
Employee Services Administrators provide on-going training and mentoring to team members.
Responsibilities
Verify, process and input activity in plans in area of specialty within established time and quality standards to ensure high levels of client satisfaction
Processes client transactions within established time and quality standards
Confirms data accuracy and maintains appropriate controls for audit verification
Understands sensitivity of client information and maintains client confidentiality
Monitors and maintains various client databases
Prepares routine correspondence
Ensures that plans are administered in accordance with plan provisions, client policies and legislative requirements
Acts as a liaison between client groups, other TES business units and vendors, providing information and interpretation of policies
Facilitates problem resolution between clients and vendors
Follows up and resolves items of discrepancy and processes problems within area of responsibility based on standard work procedures
Prepares moderately complex reports using detailed and factual information
Ensures that accounts and transactions are administered in accordance with client’s policies and procedures or other contracted requirements as well as any legislative requirements
Monitors team members’ activities and output to ensure adherence to policies and procedures, work is complete and accurate and that defined quality standards are met
Supports problem resolution activities by responding to external and internal client inquiries in a timely and professional manner
Educates client and their employees on policies and procedures, standards, processes, etc
Follows up and resolves items of discrepancy and processes problems within area of responsibility based on standard work procedures
Monitors existing procedures/controls, identifying parameters to strengthen these, requiring a solid understanding of Generally Accepted Accounting Principles
Provides on-going training and mentoring to team members
Training
Provides training on specific accountabilities/deliverables as outlined in the Roles & Accountabilities matrix
Reviews, checks and approves trainee’s work to ensure compliance with collective agreements, client policies and procedures and legislative requirements
Provides on-going training and guidance in the use of the client’s databases
Provides feedback to trainee on performance standards and job expectations, etc
Mentorship
Acts as a subject matter expert
Provides functional direction to team members
Provides on-going training and mentoring to existing Employee Services Administrator II’s as and when required
Identifies and recommends routine improvements to operating efficiency and productivity and advises management of opportunities to modify existing processes
Openly shares relevant business experience and expertise with other team members
Participates on special projects i.e. system upgrades, business process improvement initiatives, developing test plans, etc
Other related duties
Qualifications
Required Education:
Post-Secondary Education in Business, Accounting, Human Resources or equivalent combination of experience, education and training
Completion of some courses for the Canadian Payroll Association, Certified Employee Benefit Specialist, Human Resources and/or Customer Services courses; or equivalent work experience
Completion of second level CGA or CMA program, or equivalent; or second year diploma/certificate in recognized financial management/accounting program and two years related experience; or an equivalent combination of experience, education and training
Required Experience:
5 years in a Customer Service, Human Resources, Payroll, Recruitment and Accounting business setting, or related skills and experience
Good knowledge of applicable legislation relating to employee compensation (i.e. Income Tax Act, Workers Compensation Act, Employment Standards Act)
Experience working with multi-union environments
Experience using spreadsheet and e-mail applications (preferably MS Word, MS
Excel and MS Outlook)
Extensive experience in research, analysis and information gathering
Experience on data bases i.e. PeopleSoft, Time & Labour, Kronos, Recruitment Management System, MEDGATE, etc
Experience in verification and reconciliation of various types of accounts and computer interfaces
Experience in Query Reporting
Core capabilities required for all TES employees include:
Quality Client Service
Communicates with Impact
Teamwork and Leadership
Developing Self and Others
Innovation
Flexibility
Analytical Thinking
Business and Organizational Knowledge
Market Capabilities
Market Capabilities are additional requirements for many roles in TES, and represent the expert skills our clients seek to help them solve complex business issues
Technical Skills
Developed knowledge specific to the specialty of the business unit
Starting wage: $36.34
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and serve our communities. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.
Salary Range:Performance Bonus or Sales Incentive Plan:
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type:
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
