Victoria, Bc Service navigator Jobs – 14 Openings This Week

Care Navigator
LifestyleRx —Victoria, BC
- $70,000–$80,000 a year
- Full-time
- Sales
- Medical terminology
- Communication skills
9d
Language Program Coordinator
FPCC —Brentwood Bay, BC
- $60,000–$65,500 a year
- Weekends as needed
- Hybrid work
- Bachelor's
- Travel
- Organizational skills
- Dental care
- Paid time off
Quick apply
Receptionist & Navigator
Beacon Community Services —Sidney, BC
- $23.30–$25.00 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
CRCL Systems, Screening and Dispatch Navigator - Casual Call Out
AVI Health & Community Services —Victoria, BC
- $36.06 an hour
- Overtime
- Communication skills
1d
CRCL Coordinator- 1 Evening Shift Per Week - ROI
AVI Health & Community Services —Victoria, BC
- $39.67 an hour
- Overtime
- Supervising experience
- Bachelor's
- Leadership
18h
SAFER and Workforce Systems Navigator - Casual Call
AVI Health & Community Services —Victoria, BC
- $36.06–$37.75 an hour
- Part-time
- Bachelor's
- First Aid Certification
- Case management
Strata Property Manager Apprentice
Proline Management Ltd. —Victoria, BC
- $55,000–$100,000 a year
- Full-time
- Remote
- Microsoft Word
- Hospitality
- Microsoft Excel
- Flexible schedule
- Life insurance
Quick apply
Child & Family Outreach Navigator
SONGHEES FIRST NATION —Victoria, BC
- $30–$35 an hour
- Temporary
- Childcare
- CPR Certification
- Administrative experience
Quick apply
SAFER and Workforce Systems Navigator - Casual Call
AVI Health and Community Services —Victoria, BC
- $36.06–$37.75 an hour
- Part-time
- Bachelor's
- First Aid Certification
- Case management
Quick apply
Indigenous Benefit Navigator
British Columbia Aboriginal Network on Disability Society (BCANDS) —Victoria, BC
- $26 an hour
- Temporary
- Bilingual
- Microsoft Excel
- English
- Disability insurance
- Dental care
Quick apply
Pharmacy Technician - BC Cancer Victoria - Multiple Opportunities
BC Cancer —Victoria, BC
- $36.26 an hour
- Monday to Friday
- No experience needed
- Recruiting
- Leadership
Care Navigator - Admin
Tall Tree Health —Victoria, BC
- $43,000–$53,000 a year
- Full-time
- Management
- Sales
- Customer service
- Dental care
- Employee assistance program
Quick apply
6d
CRCL Coordinator - Casual Call Out
AVI Health & Community Services —Victoria, BC
- $39.67 an hour
- Overtime
- Supervising experience
- Bachelor's
- Leadership
1d
Pharmacy Technician - BC Cancer Victoria
PHSA, BC Cancer —Victoria, BC
- $36.26 an hour
- Full-time
- No experience needed
- Recruiting

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Care Navigator

LifestyleRx
Victoria, BC

Apply Now

Job details

Full-time
9 days ago

Benefits

Extended health care

Skills

Sales
Inside sales
Medical terminology
Communication skills
Hospital experience
Nursing

Full job description

Status: Permanent Full-Time

Location: Remote/Onsite

Department: Allied Health Services

Role Overview

The Care Navigator plays a key role in supporting LifestyleRx patients by helping them access and benefit from allied healthcare services, including dietetics, physiotherapy, and clinical counselling.

This role sits at the intersection of patient support and service navigation. The primary focus is ensuring patients are informed, supported, and guided toward services that are clinically appropriate and beneficial to their care journey.

Care Navigators proactively engage with patients (primarily on the phone and over email) who have confirmed insurance coverage, respond to inbound inquiries, and follow up on physician-recommended services. All interactions are grounded in LifestyleRx’s core values: empathy, efficacy, and evidence.

Key Responsibilities

Patient Outreach & Engagement

· Monitor and identify patients with confirmed extended health benefits for allied health services

· Proactively notify patients of their available coverage and how it can be used within LifestyleRx

· Conduct periodic follow-ups with patients to assess progress, answer questions, and provide guidance on available services

· Support patients in understanding how allied health services integrate into their overall care plan

Service Navigation & Conversion

· Guide patients through available allied healthcare offerings (dietetics, physiotherapy, clinical counselling)

· Help patients to assess whether services are appropriate based on their needs and goals

· Support patients in enrolling in services only where there is a clear benefit to the patient

· Ensure all recommendations are aligned with clinical guidance and evidence-based care

Inbound Support & Ticket Follow-up

· Respond to patient inquiries received through the support inbox in a timely and professional manner

· Follow up on service recommendation tickets submitted by LifestyleRx physicians

· Coordinate with internal teams to ensure patient questions and concerns are resolved efficiently

· Maintain clear and accurate documentation of all patient interactions

Collaboration & Care Coordination

· Work closely with Patient Success, physicians, and allied health practitioners

· Ensure continuity of care by reinforcing physician recommendations and care plans

· Escalate clinical or complex concerns to the appropriate care team members

Core Values

Care Navigators are expected to embody LifestyleRx’s core values in every interaction:

Empathy – Engage patients with understanding, respect, and genuine care for their individual circumstances
Efficacy – Focus on solutions that meaningfully improve patient outcomes
Evidence – Ensure all guidance aligns with evidence-based practices

Care Navigators do not promote or recommend services solely for utilization or revenue purposes.
Services should only be offered when there is a clear, patient-centered benefit.

Qualifications & Experience:

· Experience in patient support, care coordination, or inside sales (healthcare or wellness preferred)

· Strong communication skills with the ability to build trust and rapport quickly

· Ability to balance proactive outreach with sensitivity to patient needs

· Comfortable working with CRM/ticketing systems and managing follow-ups

· Understanding of extended health benefits (asset)

· Interest in lifestyle medicine and preventative care

· Thrives in a fast-moving environment where priorities shift and the playbook is still being written

· Self-starter with an ownership mentality

· Resourceful and scrappy: comfortable building process where none exists and iterating as you go

Compensation & Additional Information

What We Offer:

A dynamic and supportive work environment with opportunities for professional growth.
The chance to contribute to the success and growth of a leading healthcare organization.
Competitive compensation package, including benefits and starting 3 weeks vacation.

Pay Range:

· $70,000 – 80,000 per year, commensurate with experience

Additional Info

100% remote working environment.
Schedule: 5 days a week (Full-Time 40 hours a week).
Dress Code: Casual

If you're passionate about patient-centered care and want to play a hands-on role in shaping how patients access allied health services, we'd love to hear from you.

Pay: $70,000.00-$80,000.00 per year

Work Location: In person

Apply Now

Refine Your Search

service navigator jobs in victoria, bc

Care Navigator

Language Program Coordinator

Receptionist & Navigator

CRCL Systems, Screening and Dispatch Navigator - Casual Call Out

CRCL Coordinator- 1 Evening Shift Per Week - ROI

SAFER and Workforce Systems Navigator - Casual Call

Strata Property Manager Apprentice

Child & Family Outreach Navigator

SAFER and Workforce Systems Navigator - Casual Call

Indigenous Benefit Navigator

Pharmacy Technician - BC Cancer Victoria - Multiple Opportunities

Care Navigator - Admin

CRCL Coordinator - Casual Call Out

Pharmacy Technician - BC Cancer Victoria

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