Guest Services Supervisor
Theatre and Box Office
Museum Operations Division
Full Time, Permanent
CLK 12
Location: Victoria, RBCM Downtown
Annual Salary Range: $57,699.62 - $65,135.07
The Royal BC Museum, which includes BC Archives and IMAX® Victoria, is one of the oldest continually operating museums in Canada. A cultural centre of learning and research, it strives to broaden our understanding of British Columbia through collections, exhibits, outreach and community engagement. The museum celebrates the province’s diverse landscapes and the lives of the people who live here, enables research and knowledge sharing that advances our understanding of our world, and provides a dynamic place for discussion and reflection. IMAX® Victoria delivers educational and entertaining experiences that accompany the learning journey the museum offers.
The Royal BC Museum is located on the traditional territory of the the lək̓ʷəŋən (Lekwungen) peoples, known today as the Songhees and Xwsepsum Nations.
Department Overview
IMAX® Victoria offers immersive cinematic experiences through educational documentaries and Hollywood feature films, working in tandem with the Royal BC Museum to deliver inspiring and engaging programs and events.
IMAX® Victoria is responsible for the design and delivery of an annual film program that supports the RBCM mandate and corporate revenue targets. This includes educational documentaries, feature films, annual film festival, private theatre events and supports local Canadian filmmakers.
Front of House includes management of a Theatre, Concession Stand, Gift Shop and Box Office. Our Front of House team is responsible for delivering a professional, inclusive and engaging experience for all visitors including general public, schools, government officials, cultural groups and community partners.
Job Overview
The Guest Services Supervisor is responsible for the day-to-day operations and performance of the concession and theatre front-of-house team. Key responsibilities include managing guest experience, staff schedules, ordering and inventory and overall front-of-house performance.
This position maintains an active operational presence on the floor, providing supervision and support to staff while balancing weekly administrative responsibilities. While overseeing floor operations, the Supervisor monitors daily performance to ensure established processes, procedures, and service standards are consistently followed.
The Supervisor works closely with the Theatre Manager to support operational objectives, including communicating organizational updates and expectations to staff, concession product selection and pricing, employee onboarding and training, customer follow-up and feedback resolution, and the delivery of exceptional customer service.
The role also requires regular daily communication and coordination with the projection team, theatre management, museum security, and box office staff to ensure efficient theatre operations and a seamless guest experience.
Note: Willingness and availability to work weekends, partial evenings and statutory holidays is required.
Qualifications
We are currently looking for a Guest Services Supervisor who will bring expertise and initiative to our team. The ideal candidate will have Secondary School graduation or equivalent, plus minimum three years’ experience working in a supervisory role within an attraction or hospitality field, and proven experience managing food and beverage operations. Preference may be given to applicants with demonstrated experience managing high-volume, customer-facing operations, particularly within a theatre, cinema environment. A post-secondary diploma in hospitality management, along with FOODSAFE Level 1 or 2 and/or WHMIS certification, will be considered an asset. Demonstrated experience working within the BC Public Service and a unionized environment will also be considered an asset.
To learn more about the duties and requirements of this role, please review the job profile in detail. If you meet these criteria, we invite you to apply and contribute your expertise to our dynamic team.
Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities, and competencies listed in the job profile.
Before you apply for this position, you must meet the eligibility requirements. To be eligible to work in Canada, you must be a Canadian citizen or permanent resident of Canada or authorized in writing to work in Canada under the federal Immigration Act. Eligibility to work in Canada is granted through citizenship, permanent resident status, or a work permit.
An eligibility list may be established for future vacancies.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed in the job profile. Include all relevant information about your educational accomplishments and employment history including job titles, and start and end dates (month and year) of your employment, and any relevant information that relates to the job. Your cover letter should detail your reasons for interest in this opportunity, and what makes you a qualified candidate for the role.
We invite you to submit your resume and cover letter in pdf format by Sunday August 30, 2026 at 11:59 pm (PST) with the following subject line: “Last Name, First Name, RB2026-13 Guest Services Supervisor” via email to: [email protected]
Additional Information:
This position requires a Criminal Records Check under the BC Public Service Screening Policy and the Criminal Records Review Act. All applicants must be legally entitled to work in Canada (i.e., have Canadian citizenship or permanent resident status).
The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
The Royal BC Museum, Archives and IMAX Victoria celebrate culture and history, sharing the stories of British Columbia in ways that enlighten, stimulate and inspire. Through research and learning, we strive to broaden understanding of our province and inspire curiosity and wonder. Located in Victoria on the traditional territory of the Lekwungen (Songhees and Xwsepsum Nations), we are proud to welcome 800,000 visitors annually.
We are committed to creating a diverse workplace where everyone is celebrated.
As an inclusive and accessible employer, please advise People, Culture and Workplace Strategies of any accommodations required to assist you to ensure equitable participation in this hiring process.
