Island Motorcycle Company is currently seeking to expand our team with a Full-Time Warranty Administrator!
If you have a sharp eye for detail, a knack for organization, and love being surrounded by the sound of revving motorcycles all day, look no further than Island Motorcycle Company
Job Summary:
Reporting to the Service Manager, the Warranty Administrator is responsible for processing warranty claims efficiently and accurately while maintaining strong communication with both manufacturers and our internal service team. This position plays a vital role in ensuring the dealership is properly reimbursed for all warranty-related work and that customers receive exceptional after-sale service.
The job:
- Process and submit warranty claims to manufacturers and distributors.
- Review repair orders and verify warranty coverage and labor operations.
- Ensure proper documentation and compliance with manufacturer policies.
- Communicate with technicians, service advisors, and parts staff to ensure accurate information.
- Track warranty parts returns and follow up on claim payments.
- Maintain detailed records of warranty submissions, approvals, and denials.
- Support the Service Department with administrative and reporting tasks as needed.
Shifts: Tuesday - Saturday, 8 hour shifts!
Pay Plan: Hourly + commissions!
The requirements:
- Strong attention to detail and accuracy.
- Excellent communication and organizational skills.
- Previous dealership or warranty administration experience preferred.
- Ability to handle multiple tasks in a fast-paced environment.
- Positive, team-oriented attitude and willingness to learn.
- Experience with DMS or warranty claim systems is an asset.
- Valid Class 5 Driver’s License upon employment.
What we offer:
- MONEY MONEY MONEY – Best in industry pay. Our incentive-based pay plans for most positions mean you are in charge of what you earn. There is no cap, so the sky is the limit.
- CULTURE MATTERS – Communication, accountability, transparency, and motorcycles. Every member of our team works hard and has fun while doing it. We all win together. Oh, and don’t forget our epic events that keep your work day exciting, including show-and-shines and stunt shows!
- BENEFITS PLEASE – Don’t worry, we’ve got you. Health, dental, vacation days, 5 paid sick days, mental healthcare, gym membership reimbursement, motorcycle riding courses, crazy staff discounts, free coffee every day, and free lunch every Saturday.
- I WANT A CAREER – Well, we build them. We have people that go from washing bikes to running dealerships. We have so many career path success stories, we’re tripping over them! Whatever your vision for your future, we will help make it happen.
- BIG BRAIN TIME – You’re going to end up knowing a lot more than you’ll ever need. Our receptionists know how to change the oil on a bike! With our internal Barnes University training programs and manufacturer factory training, we never stop learning.
- GOOD PEOPLE – We are hardcore bikers, people who have never touched a motorcycle in their lives, parents, animal-lovers, geeks, musicians, writers, gamers, foodies, movie buffs, car fanatics, artists, caffeine-addicts, amateur comedians, and more. You’ll make friends here, guaranteed.
- FAMILY VALUES – We are family owned and operated. For over 40 years, the Barnes family has been hands-on running our dealerships, so we have that priceless personal touch and care. No faceless corporation here.
Our hiring process:
- You find or are sent this job ad.
- You read the ad.
- It piques your interest.
- You tell us you’re interested (apply, email, call, shout from the rooftops).
- We call you for a quick chat, and you tell us all about how awesome you are.
- You come in to meet the team and prove yourself worthy.
- You’re hired!
- You brag to all your friends and family about your sweet new life.
So what are you waiting for? Discover a world of opportunity in a Warranty Administrator role at Island Motorcycle Company! Rev the throttle, drop the clutch, and apply today!
____________________________________________________________________________________
Job Type: Full-time
Pay: $30,000.00-$50,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
Flexible language requirement:
Ability to commute/relocate:
- Langford, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Schedule for work is Tuesday to Saturday - will this work with your availability?
- Do you have any experience in the Motorcycle or Automobile industry?
Education:
- Secondary School (preferred)
Experience:
- Administrative experience: 1 year (preferred)
- Automotive or Motorcycle Industry: 1 year (required)
Work Location: In person
