Company Description
Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Description
What is in it for you:
-
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
-
Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
-
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
-
Opportunity to develop your talent and grow within your property and across the world!
-
Complimentary meal during your shift through our Colleague Dining Program
-
Complimentary uniform laundering
-
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
-
Access to our company-matched Defined Contribution Pension Plan (DCPP)
-
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
-
Hourly pay rate of $20.21 to $23.10
What you will be doing:
-
Prepare and serve specialty coffee, tea, and other beverages to Fairmont standards
-
Operate espresso machines, grinders, and other coffee equipment safely and efficiently
-
Maintain consistency, quality, and presentation of all beverages served
-
Provide prompt, courteous, and personalized service to all guests
-
Assist with inventory control, stock rotation, and replenishment of coffee and related supplies
-
Operate the point-of-sale system to process cash, credit, and other transactions accurately
-
Balance cash, prepare daily reports, and reconcile sales at the end of the shift
-
Suggest and upsell food and beverage items to guests
-
Clean and maintain barista station, equipment, and storage areas
-
Adhere to all health, safety, and sanitation standards in beverage preparation and service
-
Other duties as assigned
Qualifications
Your experience and skills include:
-
Minimum of two (2) years recent (within the last 5 years) barista or beverage service experience in a high-volume or premium environment
-
“Food Safe” Certification required.
-
Knowledge of specialty coffee, espresso-based drinks, and tea preparation
-
Cash handling and POS operation experience
-
Ability to operate standard coffee equipment efficiently and safely
-
Excellent organizational skills and ability to perform with minimal supervision
-
Strong guest service focus with the ability to anticipate and respond to guest needs
-
Fluent in English, both written and verbal
-
Impeccable grooming and professional presentation
Additional Information
Physical Aspects of Position (include but are not limited to): The position of Night Guest Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
