Dispatcher
Job Details:
- Work Environment: Hybrid/Home Based
RFNOW Inc. is seeking a motivated and organized individual to join our team as a Dispatcher. This vital role supports our Field Operations Team by coordinating and scheduling customer appointments for installation and service of RFNOW products. The Dispatcher will be responsible for managing day-to-day scheduling logistics, customer communication, and ensuring efficient use of team resources based on location and availability.
This is a dynamic role suited to someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing outstanding service both internally and externally.
Key Responsibilities
- Coordinate and schedule appointments with customers for installation and service calls.
- Maintain accurate schedules and tracking systems to ensure staff availability is optimized by location.
- Monitor and update customer readiness and crew/service availability lists.
- Create and update customer profiles and tickets in our internal systems (e.g., Skedulo and Powercode).
- Handle inbound and outbound calls with professionalism, addressing inquiries, follow-ups, and rescheduling needs.
- Work closely with internal departments to resolve customer issues quickly and efficiently.
- Provide regular reporting on crew activities and scheduling performance.
- Continuously improve dispatching processes and contribute ideas for better system coordination.
- Perform other reasonable duties as assigned.
Required Qualifications & Experience
- 2–3 years of experience in a customer service, dispatch, or coordination role.
- Strong verbal and written communication skills.
- Proven ability to multitask and manage competing priorities in a busy office environment.
- Highly organized, detail-oriented, and capable of working independently.
- Analytical thinker with excellent problem-solving skills.
- Advanced knowledge and use of Microsoft Excel.
- Comfortable working with digital systems and customer databases (experience with Skedulo and Powercode is an asset).
- Flexible and adaptable to shifting priorities and tasks throughout the day.
Apply Today
To join a growing company with a strong commitment to customer service, teamwork, and innovation, apply online at www.rfnow.com/careers
RFNOW Inc. is an equal opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome to request necessary accommodations throughout our employment process.
About RFNOW Inc.
RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com
