Solutions Engineer – Job Description
Position Overview
At RFNOW Inc., we are a leading Internet Telecommunications Service Provider dedicated to delivering high-speed, reliable internet connectivity to residential and business subscribers. We are looking for a Solutions Engineer to join our team to ensure proposed solutions are feasible, cost‑effective, and aligned with both customer requirements and organizational capabilities.
The Solutions Engineer plays a central role in supporting the sales cycle by translating customer needs into technically sound, commercially viable telecommunications solutions. This position partners closely with Sales, Engineering, Product, and Operations teams to design, validate, and present solutions involving fiber networks, transport systems, IP networking, wireless technologies, cloud connectivity, and managed services.
Key Responsibilities
Solution Design & Technical Expertise
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Analyze customer requirements and design end‑to‑end telecom solutions including fiber connectivity, Ethernet services, IP/MPLS networks, DWDM/optical transport, fixed wireless, VoIP, and managed network services.
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Develop detailed technical proposals, network diagrams, bills of materials (BOMs), and solution architectures.
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Validate solution feasibility by collaborating with Services, Network Engineering, Field Operations, and Planning teams.
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Recommend optimal technologies and configurations based on performance, scalability, and cost considerations.
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Ensure all proposed solutions comply with industry standards, regulatory requirements, and internal engineering guidelines.
Sales Support & Customer Engagement
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Participate in customer meetings, discovery sessions, and technical workshops to understand business challenges and translate them into technical requirements.
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Deliver technical presentations, product demonstrations, and solution overviews to both technical and non‑technical audiences.
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Serve as the technical point of contact during the presales cycle, addressing customer questions, objections, and solution‑specific concerns.
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Support RFP/RFI responses by preparing accurate, compelling technical content.
Costing, Quoting & Commercial Alignment
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Work with internal teams to develop accurate cost models, pricing structures, and margin analyses for proposed solutions.
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Prepare and validate quotes, service designs, and scope‑of‑work documents.
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Identify risks, dependencies, and assumptions associated with proposed solutions and communicate them clearly to Sales and leadership.
Cross‑Functional Collaboration
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Partner with Product Management to provide customer feedback, identify market trends, and support new product development.
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Collaborate with Network Planning to assess capacity, route availability, and build‑out requirements.
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Coordinate with Project Management to ensure smooth handoff from presales to delivery.
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Maintain strong relationships with vendors and technology partners to stay current on emerging telecom technologies.
Documentation & Technical Governance
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Produce high‑quality technical documentation including solution briefs, design guides, and customer‑facing materials.
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Maintain accurate records of solution designs, assumptions, and technical decisions.
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Ensure proposed solutions align with network standards, security policies, and operational capabilities.
Required Skills & Qualifications
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Strong understanding of telecom technologies such as fiber networks, Ethernet services, IP routing/switching, MPLS, BGP, OSPF, DWDM/optical transport, and wireless systems.
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Experience designing enterprise connectivity solutions (e.g., DIA, Layer 2/3 VPNs, SD‑WAN, SIP/VoIP).
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Ability to translate complex technical concepts into clear, customer‑friendly language.
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Proficiency with network design tools, Visio or similar diagramming software, and quoting/configuration systems.
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Strong analytical, problem‑solving, and solution‑architecture skills.
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Excellent communication, presentation, and interpersonal skills.
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Ability to work collaboratively across technical and commercial teams.
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Experience responding to RFPs/RFIs and preparing technical proposals.
Preferred Qualifications
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Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related field.
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Industry certifications such as CCNA/CCNP, JNCIA/JNCIS, MEF‑CECP, or optical networking certifications.
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Experience with fiber‑to‑the‑premise (FTTP), last‑mile builds, or telecom construction considerations.
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Familiarity with OSS/BSS systems, network inventory tools, and GIS mapping platforms.
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Prior experience in a telecom carrier, ISP, or managed services provider environment.
Success Profile
A successful Solutions Engineer is a blend of technical architect, trusted advisor, and customer‑focused communicator. They thrive in fast‑paced environments, enjoy solving complex network challenges, and can confidently guide customers toward the right solution while balancing technical feasibility and business value.
If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply online for this rewarding opportunity. Please visit www.rfnow.com/careers to view our job opportunities.
RFNOW Inc. is an equal-opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome to request necessary accommodations throughout our employment process.
About RFNOW Inc.
RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com
