Guest Service Agent
Fox Harb'r Resort —Wallace, NS
- $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
Quick apply

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Guest Service Agent

Fox Harb'r Resort
Wallace, NS

Quick apply

Job details

Skills

Microsoft Word
End-of-shift balancing
Microsoft Outlook
Complaint handling
High school diploma or GED
Cashiering
Presentation skills
Client services
Customer service orientation
Data entry
Front desk
Typing
Guest services
Log books
Guest issue resolution
Communication skills

Full job description

Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity to an individual to experience a 5 Star Luxury work environment. With this opportunity you will be presented with a distinctive career, experience, and benefits in a World Class setting.

General Description: To extend warm hospitality and provide excellent customer service to our guests.

Qualifications & Requirements:

Computer and typing skills with knowledge of Word, Excel and Microsoft Outlook
Possess excellent oral and written communication skills, professional telephone manner and presentation.
A minimum of high school diploma or equivalent is required.
Enrollment in or completion of a Hospitality Management course is preferred.
Must be able to work evenings, weekends and holidays.

Responsibilities:

Welcome guests to Fox Harb’r and ensure they receive a sense of warmth and hospitality every time they deal with Guest Services either by phone or in person.
Greet and register Resort guests in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering.
Collect and receive payment from guests upon check out in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering
Communicate all special amenity requirements, priority cleaning assignments and changes in room status and late checkouts to Housekeeping Department and the Bell Persons.
Provide impeccable guest service through continuous communication with the Bell Persons for luggage, courtesy transportation and other guest needs.
Accept, confirm, modify or cancel reservations.
Be fully knowledgeable on all resort rates, packages and events.
Provide information to our guests on all the services Fox Harb’r Resort provides (Golf, Spa, Food & Beverage, marina etc.)
Perform any other guest service duties as required, (deliveries to guests, handling of complaints).
Accept and communicate Guest aviation information.
Take immediate and positive action within the guidelines provided in the event of emergency alarm or situation of any nature. Responsible for the full knowledge of fire and safety procedures.
Maintain the proper inventory of front desk supplies.
Completion of closing tasks such as, balancing at end of shift, checklist of completed duties, entering pertinent information into logbook ad passing on information to the next shift.
Execute all reasonable additional assignments determined by Supervisor or Management Personnel.
Be a member of the Fox Harb’r Guest Services Team, remember at all times we are here not only to serve our guests but also to exceed their demands.

At Fox Harb’r Resort, we know every employee is a valued part of the team.

Our benefits include:

Travel Fuel Allowance
Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
Discounts on Accommodations, Golf and Spa services & products and Activities
Friends and Family Rates for overnight accommodations
Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room and Golf
Team Member Activities and Department Incentives
Team Member Education Funding and Bursary Program
Team Member housing availability

Fox Harb’r Resort is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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