Wallaceburg, On Managers & directors Jobs – 56 Openings This Week

Entegrus Powerlines Inc Manager of Customer Service
The MEARIE Group —Chatham-Kent, ON
- $110,000–$130,000 a year
- Customer service
- Project management
- Bachelor's
14d
Inventory & Project Manager
Thruflow Inc. —Wallaceburg, ON
- $70,000–$100,000 a year
- Full-time
- Microsoft Excel
- Inventory management
- Engineering
- Wellness program
- Dental care
Quick apply
17h
Nurse Practitioner - Rapid Access Addiction Medicine, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $81.84–$85.07 an hour
- Full-time
- Nursing
- BLS Certification
- Travel
- Dental care
- Employee assistance program
Quick apply
Nurse Practitioner - Indigenous Health Promotion and Disease Prevention, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $81.84–$85.07 an hour
- Full-time
- BLS Certification
- Travel
- Dental care
- Employee assistance program
Quick apply
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
Director of Long Term & Elder Care, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Commercial Lines Account Manager
Navacord Insurance Services Ontario South West Inc. —Chatham-Kent, ON
- $60,000–$72,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Business development
- Dental care
- Tuition reimbursement
Quick apply
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Clinical Manager, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $61.55 an hour
- Full-time
- Nursing
- BLS Certification
- Master's degree
- Dental care
- Employee assistance program
Quick apply
Bottega Visibility Manager (Ontario OR Quebec)
Select Wines —Ontario
- $70,000–$80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Pharmacy Technician, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $36.16–$41.29 an hour
- Full-time
- Inventory control
- English
- In-person
- Dental care
- Employee assistance program
Quick apply
Clinical Manager, Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
- From $51.98 an hour
- Full-time
- Nursing
- BLS Certification
- Master's degree
- Dental care
- Employee assistance program
Quick apply
Commercial Lines Account Manager
Navacord Insurance Services Ontario South West Inc. —Belle River, ON
- $60,000–$72,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Business development
- Dental care
- Tuition reimbursement
Quick apply
Primary Care Clinical Educator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $87,797.50–$128,700.00 a year
- Full-time
- Nursing
- Bachelor's
- Teaching
- Dental care
- Employee assistance program
Quick apply
Lead Pharmacy Technician, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $37.43–$44.57 an hour
- Full-time
- Inventory control
- English
- Communication skills
- Dental care
- Employee assistance program
Quick apply
Occupational Therapist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $47.85–$70.82 an hour
- Full-time
- Master's degree
- Analysis skills
- Patient care
- Dental care
- Employee assistance program
Quick apply
Catering and Events Assistant
The Little Sparo Sarnia —Sarnia, ON
- $17.60–$20.00 an hour
- Weekends as needed
- Hotel
- In-person
- Hotel experience
- Flexible schedule
Quick apply
2d
Sales Associate
WIRELESSWAVE —Sarnia, ON
- $45,000–$70,000 a year
- Weekends as needed
- Customer service
- In-person
- Communication skills
- Store discount
- Dental care
Quick apply
Registered Nurse - Moosonee, Moose Factory, Fort Albany Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
- $39.84–$57.00 an hour
- Full-time
- Nursing
- BLS Certification
- Bachelor's
- Disability insurance
- Relocation assistance
Quick apply
Registered Practical Nurse, Moose Factory, Fort Albany and Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
- $38.47–$40.67 an hour
- Weekends as needed
- CPR Certification
- Nursing
- English
- Dental care
- Employee assistance program
Quick apply
Quality Manager
Decibel Cannabis Company —Chatham-Kent, ON
- $85,000–$90,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Scheduling Clerical Assistant
Riverview Gardens —Chatham-Kent, ON
- $31.83–$36.06 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Plant Manager
CPM Holdings, Inc. —Blenheim, ON
- $95,000 a year
- Full-time
- ERP systems
- Bachelor's
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
Plant Manager
MAHLE GmbH —Tilbury, ON
- Full-time
- Engineering
- Master's degree
- Bachelor's
Commercial Banking Accounts Officer (Full-time; Chatham)
Mainstreet Credit Union Limited —Chatham-Kent, ON
- $63,703–$79,628 a year
- Full-time
- Sales
- Business development
- No university degree

I want to receive the latest job alerts for managers & directors in wallaceburg, on

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Entegrus Powerlines Inc Manager of Customer Service

The MEARIE Group
Chatham-Kent, ON

Apply Now

Job details

14 days ago

Skills

Business Management
Customer service
Process improvement
Project management
Bachelor's
Continuous improvement
Computer skills
College diploma
Business
Leadership

Full job description

Manager of Customer Service

Entegrus Powerlines Inc., a progressive company dedicated to providing the highest level of service and a safe and positive work environment, requires a Manager of Customer Service. The position will be based at the Entegrus Chatham office and reports directly to the Director of Customer Service.

CANDIDATE PROFILE

The Manager of Customer Service provides operational leadership and management to the Customer Service department, ensuring consistent execution of customer service, billing and collections processes across all functions. Responsible for coordinating day-to-day departmental operations, leading continuous improvement and project initiatives including CIS maintenance and upgrades, monitoring performance metrics, and ensuring compliance with Ontario Energy Board (OEB) regulations, company policies and established procedures.

The Manager of Customer Service is accountable for 21-24 staff and manages three direct reports:

Supervisor of Customer Service & Collections (St. Thomas)
Supervisor of Customer Service (Chatham)
Supervisor of Customer Service & Billing (Chatham)

DUTIES & ACCOUNTABILITIES

Provide leadership and direction to the Customer Service Supervisors responsible for the Contact Centre, Billing and Collections functions, ensuring consistent application of policies, procedures, service standards and performance management practices across all areas.
Oversee day-to-day Customer Service operations, including workload management, staffing coordination, service delivery and issue resolution, to ensure efficient and effective customer service across multiple office locations.
Ensure compliance with Ontario Energy Board (OEB) codes, regulations and company policies by overseeing the consistent application of processes and procedures across all Customer Service functions and coordinating the implementation of regulatory changes.
Manage escalated customer issues, regulatory complaints and service concerns, ensuring timely resolution and adherence to regulatory requirements and company standards.
Monitor departmental performance metrics, service levels and operational reporting; analyze trends and implement corrective actions and continuous improvement initiatives to improve customer experience, productivity and operational effectiveness.
Lead and coordinate departmental projects, process improvement initiatives, system enhancements and operational readiness activities, including staff training and procedural updates related to business and regulatory changes.
Develop, implement and maintain standardized processes, procedures, quality assurance measures and training programs to promote consistency, accuracy and efficiency across the Contact Centre, Billing and Collections functions.
Provide operational leadership for Customer Service systems and reporting, including the analysis of operational, customer and regulatory data, and make recommendations to improve service delivery, resource utilization and departmental performance.
Collaborate with internal departments, external vendors and service providers to support Customer Service operations, regulatory compliance, project implementation and achievement of corporate objectives.

QUALIFICATIONS

Education: A university or college diploma in Business Administration, Management or a related area of study or equivalent industry experience.
Experience: Minimum 8 - 10 years of progressive experience in Customer Service, Billing, Collections or a related utility operations including at least 3 - 5 years of leadership experience. Experience in a rate-regulated environment is considered an asset.
Knowledge: Knowledge of Ontario's electricity distribution industry and applicable regulatory requirements, including the Retail Settlement Code, Standard Supply Service Code, Distribution System Code and related OEB regulations. Strong understanding of customer service operations, billing processes, collections activities, Customer Information Systems and performance management practices.
Skills: (i) Ability to establish and maintain effective working relationships and communication with employees, the general public and sophisticated commercial/industrial customers; (ii) Strong project management and process improvement skills (iii) Ability to interpret and apply regulatory requirements and operational policies. (iv) Strong computer, systems and reporting skills, and (v) General business acumen. Experience with managing in a union environment is preferred.

KEY ATTRIBUTES & COMPETENCIES

Leadership and ability to drive change. The Manager of Customer Service will need to have a willingness to lead and influence others. An ability to lead others in an honest, respectful and sensitive manner in order to get them to buy-in to organizational objectives.
Teamwork that creates progress towards common goals. The Manager of Customer Service will need to deliver work through others. The Manager of Customer Service will need to have the competencies to work together effectively with peers that will have interdependent goals and common values and norms to foster a collaborative environment and drive work completion.
Communications to build enthusiasm for difficult tasks. The Manager of Customer Service will need to have the ability to articulate ideas and concepts in a way that influences receiving individuals. An ability to respectfully communicate ideas in writing to ensure that information and messages are understood and have the desired impact.
Management competency to prioritize goals for assigned staff. The Manager of Customer Service will need to have the competencies to listen accurately and understand unspoken, partly expressed thoughts, feelings and concerns of others.

To explore this opportunity further, please email your resume (filename - "Last name, First name - CV"), with "Entegrus Manager of Customer Service" in the subject line, in confidence to Mark Fukuzawa at [email protected]

Apply Now

Refine Your Search

managers & directors jobs in wallaceburg, on

Entegrus Powerlines Inc Manager of Customer Service

Inventory & Project Manager

Nurse Practitioner - Rapid Access Addiction Medicine, Moosonee, ON

Nurse Practitioner - Indigenous Health Promotion and Disease Prevention, Moosonee, ON

Director of Infrastructure and Policy, Moosonee, ON

Director of Long Term & Elder Care, Moose Factory, ON

Commercial Lines Account Manager

Director of Patient Care, Fort Albany, ON

Clinical Manager, Fort Albany, ON

Bottega Visibility Manager (Ontario OR Quebec)

Pharmacy Technician, Moose Factory, ON

Clinical Manager, Attawapiskat, ON

Commercial Lines Account Manager

Primary Care Clinical Educator, Moose Factory, ON

Lead Pharmacy Technician, Moose Factory, ON

Occupational Therapist, Moose Factory, ON

Catering and Events Assistant

Sales Associate

Registered Nurse - Moosonee, Moose Factory, Fort Albany Attawapiskat, ON

Registered Practical Nurse, Moose Factory, Fort Albany and Attawapiskat, ON

Quality Manager

Scheduling Clerical Assistant

Plant Manager

Plant Manager

Commercial Banking Accounts Officer (Full-time; Chatham)

I want to receive the latest job alerts for managers & directors in wallaceburg, on

Job seeker tools

Employer Tools

Browse

Stay Connected