JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Type: 18-month maternity leave contract
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Work Location: On site
Travel: Infrequent travel to Toronto may be required based on business needs.
Position Summary
The Concierge provides front desk reception, visitor experience, administrative, office services, and workplace support to ensure a professional, organized, and welcoming office environment. This role is the first point of contact for employees, visitors, vendors, and internal stakeholders and supports day-to-day site operations, deliveries, meeting and event coordination, supply management, document preparation, records administration, and general team coordination.
The successful candidate will exercise discretion, sound judgment, and a high level of professionalism when handling confidential information, communicating with employees and visitors, and supporting internal stakeholders.
General DutiesSupport a professional, client-focused workplace experience for employees, visitors, vendors, and internal stakeholders.
Contribute to the effective operation of front desk reception, office services, events, and administrative support functions.
Represent the company in a professional manner through daily interactions, service delivery, and communication.
Work collaboratively with facilities, mailroom, vendors, and other internal teams to support business needs.
Help control operating expenses by monitoring supply usage, obtaining pricing where required, and escalating opportunities for cost-effective service delivery.
Specific Duties and ResponsibilitiesProvide reception and visitor support, including greeting visitors, responding to general inquiries, redirecting requests, and notifying appropriate personnel.
Use discretion and judgment when screening visitors, telephone calls, emails, and other inquiries.
Assist with deliveries, incoming and outgoing mail, courier shipments, and related office service activities.
Assist with meeting, conference, seminar, workshop, and workplace event support through staff-submitted service tickets, which may include accepting food deliveries, ordering office and food supplies, setting up furniture, assisting with room bookings, coordinating logistics and materials, and completing follow-up as required.
Maintain office supply inventory, monitor usage, place orders, and source pricing information for office supplies and equipment when needed.
Coordinate basic office maintenance requests and escalate facilities-related issues through the appropriate channels.
Maintain financial records and trackers, including updating information, performing basic calculations, and supporting accurate administrative and operational reporting.
Set up, maintain, classify, sort, and file electronic and hard-copy records, correspondence, and confidential documents.
Update and maintain confidential files and records in accordance with established policies and procedures.
Handle sensitive and confidential information with professionalism and discretion.
Support general administrative tasks and other duties as reasonably assigned.
Qualifications and ExperiencePrevious experience in concierge services, front desk reception, administration, workplace services, office services, hospitality, facilities support, or a related role is preferred.
Strong customer service skills with the ability to communicate professionally with employees, visitors, vendors, and stakeholders.
Excellent organization, prioritization, and time-management skills.
Ability to manage multiple tasks in a fast-paced, on-site office environment.
Strong attention to detail and accuracy when preparing documents, maintaining records, and coordinating logistics.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to handle confidential and sensitive information appropriately.
Reliable, professional, proactive, and able to work independently as well as part of a team.
Working ConditionsThis is an on-site position with regular hours from 8:00 a.m. to 5:00 p.m., Monday to Friday.
Infrequent travel to Toronto may be required to support business needs, meetings, events, or site activities.
The role requires the ability to safely lift up to 50 lbs and regularly move office supplies, packages, and furniture to support meeting room setups, workplace events, and day-to-day office operations.
The position requires frequent interaction with employees, visitors, vendors, and internal service teams.
NoteThe above position summary is intended to provide an overview of the role and is not a comprehensive list of all responsibilities, duties, requirements, or working conditions. The successful candidate may be required to perform other duties as reasonably assigned.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
