TriCert Investment Counsel was founded over 25 years ago by two visionary accountants who recognized their clients could be better served by providing a sound, disciplined investment management approach alongside the integration of trusted accounting expertise into financial planning and wealth optimization. Today, we proudly manage over $4 billion in assets on behalf of thousands of clients. Our QSect approach matches a client’s investment profile with a tailored portfolio designed to meet their goals and provide peace of mind through volatile markets.
We believe that great wealth management begins with great people. At TriCert, our team works collaboratively across investment management, financial planning and tax expertise to deliver integrated, client-centered outcomes. We are currently seeking a motivated and detail-oriented professional to join our Wealth Operations team.
As a registered Portfolio Manager and Investment Fund Manager in Ontario, and a proud member of the Portfolio Management Association of Canada, TriCert operates within a regulated professional environment – offering employees a stable, compliance-driven workplace with strong industry credentials.
Joining TriCert means becoming part of a close-knit, high-performing team with values precision, integrity, and continuous growth. We offer a collaborative culture where your contributions directly support the success of our clients and the firm.
Duties and Responsibilities:
The Wealth Operations team provides frontline support to our Wealth Management Partners and referring CPA firms. They are responsible for delivering high quality, reliable and consistent support while handling core business processes.
- Provide a broad range of client service and operational support to our affiliated referring CPA firms such as processing funds withdrawals, TFSA/RSP contributions, asset transfers in/out, operational and transfer inquiries, monitoring client onboardings, account maintenance activities and tax reporting.
- Interact with FSE partners by responding to/processing requests, with a high level of quality and detail in an effective and timely manner.
- Demonstrating agility to respond to changes in processes and priorities across internal and external stakeholder groups.
- Analyze service and productivity to assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist.
- Responsible for the first point of escalations with our internal partner and affiliated referring CPA firms.
- Identify opportunities to improve service delivery, both within the Wealth Operations group as well as across TriCert as a whole.
- Updating and maintaining book of record in multiple software systems for continuity.
- Support training for staff and affiliated referring CPA firms including data entry into various online portals, walk-through of processing tasks and operational guidance for new employees.
- Use effective relationship skills when communicating with partners / colleagues and in dealing with difficult conversations.
Who You Are:
- Strong passion for building client relationships and delivering services to clients.
- Results oriented.
- Ability to process large volumes of data with high attention to detail.
- Ability to prioritize and optimally manage demanding workloads.
- Demonstrates excellent communication and interpersonal skills - easily articulating ideas both verbally and in written form, adapting to meet the needs of different stakeholders.
- Commitment to continuous learning and development in wealth management and industry knowledge.
The Successful Candidate Will Have:
- A bachelor’s degree or diploma in Business Administration, Finance, or relevant area of study
- Canadian Securities Course is an asset
- Have broad-based business experience, supporting and collaborating in the wealth space and delivering services to external clients.
- 2+ years related work experience within Wealth Management operations support.
- Knowledge of Client Account Opening and Client Account activity
- Cash & Registered (contributions, de-reg, cash/security in kind)
- Knowledge of Client Account transfer process (in-kind and or in cash & security positions)
- Knowledge of Registered Plans (RRSP/RIF's)
- Knowledge of Year-end tax reporting
- Excellent time management, problem solving, communication (oral, written and interpersonal) skills;
- Exceptional attention to detail.
- Effectively manage the expectations of a diverse and demanding client base.
- Exhibit outstanding analytical and problem-solving skills.
- Display a high level of ownership and accountability.
- Able to work in an evolving environment, adapting to change and comfortable working with ambiguity.
- Experience working in a team-oriented, collaborative environment.
- Proven relationship building skills, ability to work with a wide range of stakeholders at all levels.
- Highly self-motivated and directed, able to effectively prioritize and execute tasks while under time constraints.
- Strong proficiency with Microsoft Excel.
Why Work For Us?:
- Competitive wage
- Opportunity to grow in the role, with the team and within the organization
- Rewarding career with a growing organization
- Flexible Hybrid work environment – Requirement to work on-site 2 days per week at our Waterloo office
- Extended health care/Dental care/Vision care
- Profit sharing
If are you interested in a position with a successful and growing organization, please submit your resume to [email protected]
We are committed to providing a barrier free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request.
We thank all candidates for their interest; however only those candidates selected for further screening will be contacted.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Work from home
Work Location: Hybrid remote in Waterloo, ON
