Modern Workplace & Cloud Operations Administrator – Waterloo, ON – Permanent
About Our Client
Our client is a trusted and well-established provider of community-based health services across Ontario. They work closely with public health authorities, hospitals and partner organizations to support integrated care delivery across a broad range of patient services. With a focus on accessibility, quality and innovation, they are committed to strengthening healthcare delivery through digital transformation and secure, scalable infrastructure.
What You Will Be Doing, as a Modern Workplace & Cloud Operations Administrator:
This Tier 3 operational role is responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual Desktop (AVD), and hybrid Active Directory/Entra ID identity services.
This role also owns Microsoft 365 backup administration and routine AD/GPO updates and serves as the primary liaison with the managed services provider (MSP) for Azure servers, SQL workloads, and virtualization platforms.
The below-noted tasks are to be completed to build the business and meet the organization's strategic needs.
PRIMARY DUTIES AND RESPONSIBILITIES
· Administer, and act as the subject matter expert on projects related to, Microsoft 365 services including applications such as Exchange Online, Teams, SharePoint Online, and OneDrive.
· Act as administrator for applications such as PDQ Deploy (asset and inventory management) and our internal CP Support portal.
· Configure and support Intune device compliance, configuration profiles, applications, and Autopilot enrollment.
· Support Azure Virtual Desktop operations, host pools, session hosts, and FS Logix profile issues.
· Seek opportunities to automate processes utilizing tools like Microsoft Power Automate and PowerShell.
· Perform Active Directory administration, GPO creation, testing, and deployment.
· Coordinate Managed Service Provider (MSP) tickets for Azure VMs, SQL Server jobs, and virtualization, including pre- and post-change validation.
· Work with the security team to operate and maintain Microsoft 365 backup platforms including job monitoring, restore tasks, and recovery testing.
· Work with the security team to ensure that applications and operating systems are patched to mitigate vulnerabilities.
· Maintain Standard Operating Procedure (SOP)s, runbooks, documentation, and knowledge articles.
· Provide tier 3 level support via triaged tickets from the Service Desk team.
· Provide mentorship to IT team members and serve as the point of escalation for support tickets
Internal and External Communication
· Engage in internal/external committees and community functions (e.g., advisory boards, workshops, skill fairs). Work alongside vendor partners to ensure quality and value for money.
· Provide regular updates on IT operations status, risks, and workplans to leadership and stakeholders.
· Commit to ongoing professional development (e.g., workshops, seminars, certifications).
· PERFORMS OTHER RELATED DUTIES AND OR SPECIAL PROJECTS AS REQUIRED IN THE DEPARTMENT
· Hybrid work environment with 1-2 days/week at our Waterloo head office.
· Ability to work non-traditional hours and participate in on-call rotations as required.
· Occasional travel within Ontario.
· Ability to prepare and deliver presentations to varied audiences.
· Occasional lifting/moving up to 40 lbs may be required.
· Manual dexterity for computer and peripheral use; comfortable communicating via phone, email, and collaboration tools.
What You Should Have, as a Modern Workplace & Cloud Operations Administrator:
· Diploma or degree in Information Technology or related field.
· Minimum 4 years of experience supporting Microsoft 365, Intune, and hybrid cloud environments.
· Experience working with MSP-supported cloud environments.
· Experience with Windows Server administration, Active Directory, Group Policy, DNS/DHCP and file services
· Working knowledge of Azure, SQL, virtualization, and identity synchronization.
· Excellent communication, team work, problem-solving, and decision-making skills are required
· Excellent vendor management skills
· Experience in HealthCare, preferably Home HealthCare is a large asset.
· CISSP, CISM, or equivalent security certification is preferred.
· CCNP or similar networking certification is preferred.
· Microsoft 365 Certified: Enterprise Administrator Expert is preferred.
· ITIL or PMP for process and project management is preferred.
· Valid driver's license, own vehicle and appropriate insurance.
What You Will Receive as a Modern Workplace & Cloud Operations Administrator:
· $75k - $95K base salary
· 5% RRSP matching
· 3 weeks’ vacation
· Paid sick days
· Excellent benefit package
· Employee assistance program
· Full-time permanent career
· Opportunity to work for a large public organization
The Shift You Will Be Working is:
- Day shift 8:30am-4:30pm (on call after hours 1 week out of every 5 weeks)
Where You Will Be Working, as a Modern Workplace & Cloud Operations Administrator:
- Waterloo, ON (Hybrid work setting) with travel as needed throughout Ontario
#VSRADMIN
Pay: $75,000.00-$95,000.00 per year
Work Location: Hybrid remote in Waterloo, ON N2L 3K8
