Waterloo, On Guest service agent Jobs – 6 Openings This Week

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Customer Service Representative
Piller's Fine Foods —Waterloo, ON
Assist sales representatives with all order requirements & issues (order minimums, customer credit hold, order lead time, product promos, new product launches…
$50,000–$60,000 a year
6d
Automotive Sales Representative
BMW GRAND RIVER —Kitchener, ON
*Licensing:* Valid driver’s license and a clean driving record. Sales Consultants guide customers through the vehicle purchasing process, acting as a product…
$70,000–$130,000 a year
Quick apply

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Part Time Guest Service Agent
Rawley Resort, Spa & Marina —Coldwater, ON
Previous experience in a hotel front desk, guest services, or hospitality role. Respond to guest inquiries and resolve concerns with care and attention.
From $17.60 an hour
Quick apply
3d
Hotel Front Desk- Guest Services Representative
Home2 Suites by Hilton Vaughan —Woodbridge, ON
Improves timeliness of cash flow by adhering to all established credit and inventory control. Retrieves proper name and address verification and proper approval…
Quick apply
2d

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ACTIVITIES:

The duties and responsibilities for the Guest Experience Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent communication skills in English
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays