At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.
The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.
This role offers an opportunity to provide advanced quality assurance and technical leadership within shared technology solutions that support Individual Insurance and enterprise-wide capabilities. You will partner with cross functional business and IT teams to design, test, implement, and continuously enhance systems that deliver reliable, compliant, and client focused experiences. As a senior contributor, you will help shape quality standards, mentor others, and evolve practices that enable continuous delivery and operational excellence.
Join one of the region’s top employers and be part of something that truly makes a difference.
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.
What you’ll do:
- Establish and monitor quality control systems and production standards, ensuring products meet defined specifications, performance expectations, and regulatory requirements.
- Collaborate with Business and IT partners on solution design, development, testing, and quality management of shared infrastructure systems and applications.
- Perform hands on testing, configuration, troubleshooting, and validation of applications and infrastructure, including upgrades, maintenance, and replacements.
- Implement and uphold corporate policies, standards, governance, and quality frameworks across assigned technologies and solutions.
- Identify root causes of defects and recurring issues, lead corrective actions, and drive continuous quality improvement initiatives.
- Inspect systems, workflows, and processes to identify efficiency gains, automation opportunities, and process improvements.
- Monitor system performance and capacity usage to ensure operational availability, stability, and process integrity.
- Maintain quality system documentation, test artifacts, and internal processes aligned with organizational standards.
- Provide technical guidance, mentorship, and leadership to junior team members, ensuring solutions comply with security, governance, and business directives.
- Partner with internal and external teams to improve client satisfaction by delivering stable, high quality systems and services.
What you’ll bring:
- Advanced experience (5+ years) in IT, with multi domain expertise and strong depth in Quality Assurance practices.
- Proven expertise in software testing practices including test planning, execution, defect management, and quality reporting.
- Hands on experience with QA and automation tools such as Azure DevOps, Jira, Selenium, SmartBear TestComplete, ReadyAPI, or similar.
- Strong knowledge of application infrastructure, technical platforms, development and scripting languages, and test automation concepts.
- Contemporary and/or advanced QA or relevant technical certifications, with a post secondary degree in computer science, software engineering, or a related field (or equivalent experience).
- A client focused mindset, balancing service commitments, efficiency, quality, and regulatory requirements while striving for first contact resolution where possible.
- Strong analytical and critical reasoning skills, able to make sound, time sensitive decisions and manage competing priorities in complex environments.
- Demonstrated leadership capability—coaching others, influencing outcomes, sharing knowledge, and leading by example with accountability and urgency.
- Excellent communication and interpersonal skills, capable of engaging diverse stakeholders, resolving conflict, and translating complex technical information effectively.
- A growth oriented, resilient mindset with comfort navigating ambiguity, driving innovation, and continuously improving systems, processes, and client experiences.
What’s in it for you:
- Career Growth: Regular learning sessions and development opportunities
- Total Rewards: Allowance provided in place of vacation pay and benefits
- Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at
[email protected]. We’re happy to help.
Your base pay will be based on your skills, qualifications, experience and education.
If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.
Reports To: Technology Manager, Core Systems
Department: IT Individual Insurance
Term: Temporary Full-Time, Six (6) Month Contract
This position is open and we are excited to find the right person to join our team.
As part of the recruitment process, you will need to go through background screening, as per our company policy.
#LI-Hybrid
