Waterloo, On Senior technical support Jobs – 7 Openings This Week

Senior IT Administrator
Royal Distributing —Guelph, ON
- $80,000–$100,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Maintenance
3d
Sr. Technical Support Specialist
OpenText —Waterloo, ON
- $72,160–$108,240 a year
- On call
- Azure
- Windows
- AWS
- Paid time off
Senior Technical Support Analyst
Verily —Waterloo, ON
- $123,000–$138,500 a year
- Full-time
- Computer Science
- Java
- SQL
Senior Technical Support Specialist, Smart Imaging System
P&P Optica —Waterloo, ON
- $85,000–$95,000 a year
- Hybrid work
- In-person
- Communication skills
- Dental care
- Work from home
System Administrator, Senior
Linamar Corporation —Guelph, ON
- $90,000–$130,000 a year
- Full-time
- Azure
- Computer Science
- Maintenance
- Dental care
- Vision care
Quick apply
Senior IT Cyber Security Specialist
Sonova —Kitchener, ON
- $124,000–$150,000 a year
- Hybrid work
- Computer Science
- English
- Windows
11d

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Senior IT Administrator

Royal Distributing
Guelph, ON

Apply Now

Job details

Full-time
3 days ago

Skills

ITIL Certification
Azure
Computer Science
Operations management
Incident management
Team leadership
Procurement
Post-secondary education
Maintenance
Network infrastructure
Network management
Disaster recovery implementation
Computer hardware
CompTIA Network+
IT support
Ticket management systems
Mentoring
Business continuity planning
Capacity planning
Training & development
Work order management
Leadership
Delegation
Communication skills
Server management
Mobile devices
VPN

Full job description

About Us

We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 36 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We're embarking on the next phase of our growth, and we want you to join us!

The Opportunity

Royal Distributing is seeking an experienced Senior IT Administrator to take ownership of all hardware-related IT operations across the organization. This is a hands-on leadership role responsible for maintaining and improving our IT hardware and infrastructure while mentoring and developing a mid-level IT technician on the team.

Responsibilities

Hardware & Infrastructure

Own all hardware-related IT operations, including desktops, laptops, servers, networking equipment, peripherals, and mobile devices
Manage hardware procurement, deployment, lifecycle, inventory, and asset tracking
Oversee installation, configuration, maintenance, and troubleshooting of all IT hardware
Plan and execute hardware upgrades, replacements, and capacity planning
Coordinate with vendors on warranties, repairs, and equipment purchases

Cloud, Systems & Networking

Administer and maintain Microsoft Azure and Microsoft 365 environments
Manage networking infrastructure, including VLANs, VPNs, and routing
Oversee endpoint management using RMM (Remote Monitoring & Management) and MDM (Mobile Device Management) tools
Manage patching processes across servers, endpoints, and devices to ensure security and compliance
Design, maintain, and test backup and disaster recovery solutions to ensure business continuity

Service Management & Support

Manage and prioritize work through IT ticketing systems, ensuring timely resolution and clear communication with end users
Track, document, and report on incidents and service requests to maintain service quality and identify recurring issues
Serve as an escalation point for complex hardware, network, and system issues
Apply ITIL-based best practices to support consistent, efficient IT service delivery

Team Leadership & Mentorship

Directly manage and mentor a mid-level IT technician
Provide guidance, training, and support to help the technician develop their technical and professional skills
Delegate tasks appropriately while fostering growth and increasing responsibility over time
Set clear goals, provide regular feedback, and support career development

Operations & Documentation

Maintain documentation of configurations, procedures, and standards
Ensure IT operations align with organizational needs and best practices

Qualifications

5+ years of experience in IT administration with a strong hardware and infrastructure focus
Hands-on experience with Microsoft Azure and Microsoft 365 administration
Strong networking knowledge, including VLANs, VPNs, and routing
Experience with RMM and MDM platforms for endpoint management
Proven experience with patch management, backup, and disaster recovery
Experience working with IT ticketing systems to manage and prioritize workload
Working knowledge of ITIL principles and service management best practices (ITIL certification an asset)
Prior experience mentoring, training, or supervising
Strong troubleshooting and problem-solving skills across hardware, networks, and systems
Excellent communication and interpersonal skills
Relevant certifications (e.g., Microsoft Azure, Microsoft 365, CompTIA Network+, ITIL, or equivalent) are an asset
Post-secondary education in IT, Computer Science, or a related field preferred

Additional Information

Salary Range: $80,000 to $100,000
This is a full-time position scheduled from Monday to Friday. You may be needed outside regular business hours when required.
This position is hybrid out of our head office in Guelph, Ontario.
This is a new vacant position. We appericate all applicants interest, but only top candidates will be reached out to.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

Company

Royal Distributing

Location

Guelph - Head Office

Opening Date

Sep 01, 2026

Apply Now

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