West Kelowna, Bc Body shop estimator Jobs – 2 Openings This Week

Customer Service Representative
Mervyns The Body Shop —Kelowna, BC
- $19–$25 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Wellness program
- Dental care
Quick apply

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Body Shop Estimator
Whitby Toyota Company —Whitby, ON
Maintain open communication with customers throughout the repair process, providing updates and addressing concerns. Source and order necessary repair parts.
Body Shop Estimator
AWIN - AWIN Advanced Auto Body Centre —North York, ON
Maintain communication with customers and be available to answer questions throughout the repair process. Assess structural components of a vehicle.
$60,000–$80,000 a year
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Customer Service Representative

Mervyns The Body Shop
Kelowna, BC

Quick apply

Job details

Full-time

Benefits

Extended health care
Wellness program
Dental care
Paid vacation
Company events
Vision care
Life insurance

Skills

Customer service
Microsoft Office
Administrative experience
Phone etiquette
Communication skills
Time management

Full job description

Customer Service Representative (CSR) – Autobody Shop

Location: Kelowna, BC
Job Type: Full-Time

About Us

We are a busy, customer-focused collision repair facility in Kelowna committed to delivering high-quality repairs and exceptional customer service. We are looking for a friendly, organized, and detail-oriented Customer Service Representative (CSR) to be the first point of contact for our customers.

Position Summary

The Customer Service Representative (CSR) is responsible for creating a positive customer experience throughout the vehicle repair process. This role involves greeting customers, scheduling appointments, coordinating with insurance companies, updating customers on repair progress, processing paperwork, and supporting the daily operations of the front office. CSRs in collision repair commonly serve as the communication link between customers, technicians, estimators, and insurers.

Key Responsibilities

Welcome customers in person, by phone, and by email.
Schedule repair estimates and vehicle drop-offs.
Open and maintain repair orders.
Explain the collision repair process and expected timelines.
Communicate regularly with customers regarding repair status.
Coordinate with ICBC, private insurance companies, rental agencies, and suppliers.
Process invoices, payments, and customer documentation.
Maintain accurate customer records and files.
Assist estimators and production staff with administrative tasks.
Ensure the reception area is clean, organized, and professional.
Resolve customer concerns promptly and professionally.
Support daily office operations as required.

Qualifications

Previous customer service or administrative experience (automotive or autobody experience is an asset).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
High attention to detail.
Professional, positive, and customer-focused attitude.
Comfortable using Microsoft Office and shop management software.
Experience with Mitchell, Audatex, or CCC estimating systems is considered an asset.
Valid BC Driver's Licence is preferred. Many collision repair employers in BC also value familiarity with ICBC claims processes.

Skills

Exceptional customer service
Time management
Problem-solving
Teamwork
Conflict resolution
Data entry accuracy
Professional telephone etiquette
Ability to work in a fast-paced environment

What We Offer

Competitive salary
Health and dental benefits
Paid vacation
Ongoing training and career development
Supportive team environment
Opportunity to grow within the collision repair industry

Pay: $19.00-$25.00 per hour

Benefits:

Company events
Dental care
Extended health care
Life insurance
Vision care
Wellness program

Work Location: In person

Quick apply

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