As a Member Services Representative, you are often the first point of contact for members, participants, and guests visiting our facility. You play a critical role in creating positive first impressions, delivering outstanding customer service, and ensuring members feel welcomed, supported, and connected to the YMCA community.
Reporting to the Member Services Manager and Supervisors, you will support membership services, customer experience, daily administrative operations, and the promotion of YMCA programs and initiatives. Your work helps create a welcoming environment where people of all ages and backgrounds can thrive.
Compensation: $18.25/hour
Reporting to: Member Services Manager
Location: H2O Adventure + Fitness Centre
Schedule: Part-time, Flexible shifts including days, evenings, weekends, and holidays as required
The Member Services Representative is essential to delivering exceptional experiences for every person who enters our facility. Through positive interactions, accurate information, and efficient service, you help members feel valued, supported, and connected to the YMCA.
This role contributes directly to our mission of building healthy individuals and healthy communities by creating welcoming spaces where everyone belongs.
In this role, you will support the day-to-day operation of Member Services while delivering exceptional customer experiences.
- Welcome members, participants, visitors, and guests in a friendly, professional, and inclusive manner.
- Process memberships, program registrations, account updates, and related transactions accurately.
- Perform cashiering duties and handle cash, debit, credit card, and Point of Sale transactions.
- Provide facility tours and educate prospective members on YMCA programs, services, and membership options.
- Respond to telephone, email, and in-person inquiries in a timely and professional manner.
- Maintain member accounts and ensure accurate record keeping and data entry.
- Support the overall administration and operational effectiveness of the department through filing, data management, and clerical tasks.
- Assist with membership sales activities and promote YMCA programs, services, and special events.
- Accept donations and support fundraising, volunteerism, and philanthropic initiatives.
- Manage multiple priorities while maintaining exceptional service standards in a busy customer-focused environment.
- Resolve customer concerns professionally and escalate issues when appropriate.
- Contribute to a safe, welcoming, and positive experience for members, staff, volunteers, and guests.
- Minimum three (3) years of customer service and/or sales experience.
- Strong communication and interpersonal skills.
- Experience handling cash and processing financial transactions accurately.
- Proficiency with Microsoft Office 365 and general computer applications.
- Experience with membership management or recreation software systems is considered an asset.
- Working knowledge of ActiveNet software is an asset.
- Standard First Aid and CPR certification is an asset.
- Demonstrated ability to work independently while contributing positively to a team environment.
- Strong organizational, multitasking, and problem-solving abilities.
- Mission-Driven: You demonstrate a commitment to the YMCA's mission, vision, and values and understand the importance of building healthy communities.
- Service-Oriented: You consistently look for opportunities to enhance each individual's YMCA experience and create positive outcomes.
- Relationship-Focused: You build meaningful connections through active listening, effective communication, and respectful interactions.
- Collaborative: You enjoy working as part of a team, sharing information, supporting colleagues, and contributing to collective success.
- Adaptable: You remain calm, organized, and professional while managing multiple tasks in a fast-paced environment.
- Make a meaningful difference in the lives of individuals and families within your community.
- Be part of a purpose-driven organization with over 40 years of dedication to strengthening communities.
- Join a supportive and inclusive team that values collaboration, respect, and belonging.
- Develop valuable customer service, administrative, and relationship-building skills.
- Help create positive experiences that encourage healthier, more connected communities.
As part of a trusted charitable organization, successful candidates will be required to:
- Provide three professional references (e.g., employer, supervisor, or colleague).
- Provide a satisfactory Criminal Record Check and Vulnerable Sector Search issued no later than six (6) months prior to the start date. The YMCA will provide applicable instructions and paperwork.
The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of colour and ethnicity, Indigenous persons (First Nations, Métis, and Inuit), and people of all sexual orientations and genders.
Application Deadline: August 22nd, 2026
Required
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Child Protection Training
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Criminal Record Check
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PCI Compliance Training
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YMCA Orientation
