West Kelowna, Bc Reservations manager Jobs – 16 Openings This Week

Guest Services Manager
DoubleTree by Hilton Kelowna —Kelowna, BC
- $50,000–$60,000 a year
- Weekends as needed
- Inventory management
- Hotel
- Cashiering
- Dental care
- Vision care
Quick apply
Lodge Manager (Remote Location, year-round position)
Bell2 Lodge —British Columbia
- From $290 a day
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Life insurance
Quick apply
Manager, Guest Experience - Mission Hill Family Estate
Mission Hill Family Estate —West Kelowna, BC
- $90,000–$100,000 a year
- Weekends as needed
- Sales
- Merchandising
- Supervising experience
- Dental care
- Paid time off
Quick apply
10d
Assistant Front Office Manager
Sparkling Hill Resort —Vernon, BC
- $50,000–$55,000 a year
- Overtime
- Customer service
- Microsoft Office
- High school diploma or GED
- Store discount
- Disability insurance
Quick apply
Guest Services Agent (Part Time)
The Cove Lakeside Resort —West Kelowna, BC
- $22.35 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
6d
Night Auditor - Central Reservations - Winter 2026/27
Big White Ski Resort —Kelowna, BC
- From $20.50 an hour
- Weekends as needed
- Driving
- Front desk
- Guest services
Guest Service Agent- Part-Time
Hampton Inn & Suites by Hilton Kelowna Airport —Kelowna, BC
- $20–$21 an hour
- Part-time
- Experience working with individuals with disabilities
- Hotel
- High school diploma or GED
- Dental care
Quick apply
Front Desk Agent - Doubletree by Hilton West Kelowna
Days Hospitality Limited —West Kelowna, BC
- $18.50–$21.00 an hour
- Full-time
- Hotel
- Cashiering
- Front desk
Quick apply
7d
Guest Service Agent- Part-Time
Four Points by Sheraton Kelowna Airport —Kelowna, BC
- From $20.60 an hour
- Part-time
- Experience working with individuals with disabilities
- Hotel
- High school diploma or GED
- Dental care
Quick apply
Spa Receptionist/Spa Attendant - Winter 2026/2027
Big White Ski Resort —Kelowna, BC
- $19.50 an hour
- 8 hour shift
- Microsoft Word
- Inventory control
- Merchandising
DoubleTree West Kelowna - Maintenance Attendant
Days Hospitality Limited —West Kelowna, BC
- Full-time
- Hotel
- Plumbing
- Guest services
Quick apply
Assistant Housekeeping Manager
Eldorado Resort —Kelowna, BC
- $55,000–$57,000 a year
- Weekends as needed
- Inventory control
- Hotel
- Training & development
- Dental care
Quick apply
Food and Beverage Host (Seasonal - Winter 2026/27)
Big White Ski Resort —Kelowna, BC
- $19.50 an hour
- Weekends as needed
- Heavy lifting
- Front desk
- Cleaning
Seasonal Food & Beverage Supervisor
Eldorado Resort —Kelowna, BC
- $21–$23 an hour
- Weekends as needed
- Microsoft Outlook
- Inventory control
- Hotel
Quick apply
Bartender
Time Family of Wines —Penticton, BC
- $15.65–$16.50 an hour
- 8 hour shift
- Bar
- Customer service
- High school diploma or GED
Guest Service Agent
Sandman Hotel Group —Penticton, BC
- $19.50 an hour
- Part-time
- Management
- Hotel
- Accounting
- Dental care
- Vision care
Quick apply
9d

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Guest Services Manager

DoubleTree by Hilton Kelowna
Kelowna, BC

Quick apply

Job details

Full-time

Benefits

Extended health care
Dental care
Vision care

Skills

Hotel and accommodations experience
Operations management
Inventory management
Team leadership
Coaching
Workplace safety policies
Complaint handling
Cashiering
Supervising experience
Hotel guest services experience
Client services
Customer service orientation
Front desk
Computer skills
Training & development
Guest services
On-the-job coaching
Leadership
Guest issue resolution
Communication skills
Team coordination

Full job description

Position Overview

The Guest Services Manager is responsible for leading the day-to-day operations of the hotel’s Front Desk and Guest Services team while ensuring every guest receives a welcoming, professional, and consistent experience. This role provides hands-on leadership, supports the Front Desk team, resolves guest concerns, and helps maintain high standards for service, cleanliness, safety, and operational efficiency.

The ideal candidate is a confident and approachable leader who enjoys working with people, can remain calm under pressure, and takes pride in creating exceptional guest experiences.

Guest Experience & Service

Welcome guests and ensure a warm, professional arrival and departure experience.
Monitor guest satisfaction and proactively address concerns before they escalate.
Handle escalated guest complaints and service recovery situations professionally and fairly.
Follow up with guests when appropriate to ensure concerns have been resolved.
Maintain a strong understanding of DoubleTree by Hilton service standards and ensure the team consistently delivers them.
Monitor online guest reviews and identify opportunities to improve the guest experience.
Create a positive, welcoming atmosphere throughout the Front Desk and lobby areas.

Front Desk Operations

Oversee daily Front Desk operations, including check-ins, check-outs, reservations, room assignments, billing, payments, and guest requests.
Ensure Front Desk procedures are followed accurately and consistently.
Monitor arrivals, departures, VIPs, groups, special requests, and other important daily operational information.
Assist with room inventory management and coordinate with Housekeeping regarding room status.
Ensure cash handling, credit card procedures, and end-of-day processes are completed accurately.
Assist with resolving reservation discrepancies, billing issues, and other guest account concerns.
Maintain accurate records and ensure all required documentation is completed.

Team Leadership

Lead, coach, train, and support Front Desk and Guest Services team members.
Set clear expectations for service, professionalism, appearance, attendance, and performance.
Conduct regular coaching and provide constructive feedback to team members.
Assist with onboarding and training new employees.
Prepare or assist with staff schedules to ensure appropriate Front Desk coverage.
Recognize strong employee performance and help build a positive team culture.
Address performance or attendance issues in accordance with company policies.

Communication & Coordination

Maintain effective communication between Front Desk, Housekeeping, Maintenance, Management, and other hotel departments.
Communicate important guest information and operational issues to the appropriate team members.
Ensure shift-to-shift handovers are thorough and accurate.
Escalate significant guest, staffing, maintenance, or operational issues to the General Manager or appropriate member of management.

Hotel Standards & Compliance

Ensure the Front Desk and lobby consistently meet DoubleTree by Hilton brand standards.
Promote Hilton Honors enrollment and ensure guests receive appropriate information about the program.
Follow all company policies, Hilton standards, health and safety requirements, and applicable employment regulations.
Maintain guest confidentiality and protect personal and payment information.
Report maintenance, safety, security, or other property concerns promptly.

Leadership Expectations

The Guest Services Manager is expected to lead by example and be highly visible and accessible to both guests and employees. The successful candidate will:

Demonstrate a strong commitment to guest satisfaction.
Remain professional and composed during difficult situations.
Take ownership of problems and follow them through to resolution.
Hold team members accountable while maintaining a supportive work environment.
Communicate clearly and respectfully.
Be comfortable making decisions independently when management is not immediately available.
Look for ways to improve hotel operations and the guest experience.

Qualifications & Experience

Previous experience in hotel Front Desk or Guest Services operations.
Previous supervisory or leadership experience preferred.
Experience with a branded hotel, particularly Hilton, is an asset.
Strong customer service and communication skills.
Excellent organizational and problem-solving abilities.
Ability to multitask and prioritize in a fast-paced environment.
Strong computer skills and the ability to learn hotel operating systems.
Availability to work a flexible schedule, including evenings, weekends, and holidays as required.
Ability to work independently and as part of a team.

What We Offer

Competitive compensation.
Opportunities for professional growth and advancement.
Hilton employee travel benefits and discounts.
A supportive and team-oriented work environment.
The opportunity to play a key leadership role in the guest experience and success of the hotel.

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care
Extended health care
Vision care

Ability to commute/relocate:

Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

reservations manager jobs in west kelowna, bc

Guest Services Manager

Lodge Manager (Remote Location, year-round position)

Manager, Guest Experience - Mission Hill Family Estate

Assistant Front Office Manager

Guest Services Agent (Part Time)

Night Auditor - Central Reservations - Winter 2026/27

Guest Service Agent- Part-Time

Front Desk Agent - Doubletree by Hilton West Kelowna

Guest Service Agent- Part-Time

Spa Receptionist/Spa Attendant - Winter 2026/2027

DoubleTree West Kelowna - Maintenance Attendant

Assistant Housekeeping Manager

Food and Beverage Host (Seasonal - Winter 2026/27)

Seasonal Food & Beverage Supervisor

Bartender

Guest Service Agent

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